CENTRE MANAGER JOB DESCRIPTION

Day-to-day, a Centre Manager carries both the operational register and the compliance register simultaneously, answering to OSHA and HIPAA requirements while keeping patient flow, billing accuracy, and staff schedules intact. The role sits between frontline clinical teams and senior or regional leadership, translating organizational targets into daily operational decisions. Few positions in a clinic or treatment facility require this range of ownership across staffing, financial reporting, and regulated service delivery at once.

As the Centre Manager, you will oversee the full operational and financial performance of a healthcare facility, ensuring clinical quality, member satisfaction, and regulatory compliance are achieved consistently. You will report to regional or area leadership while partnering daily with clinical staff, administrative teams, and community stakeholders to maintain a safe, well-run, and patient-centered environment.

Career Impact: Managing a regulated healthcare facility builds demonstrated competency in HIPAA compliance, managed care performance, and multi-disciplinary team leadership - credentials that carry real weight in clinical operations career tracks.

Business Impact: Patient satisfaction scores, donor or member retention rates, and billing accuracy all move based on decisions made in this seat, making the Centre Manager's work directly visible in center-level financial outcomes.

Growth Opportunity: The scope of this role - spanning compliance, budget accountability, and staff development - positions experienced Centre Managers well for advancement into regional operations, area director, or multi-site leadership roles.

• Lead daily center operations including patient or donor flow, facility condition, and end-of-day administrative processes.
• Own staffing decisions across recruitment, training, scheduling, and performance management to meet operational and clinical targets.
• Monitor financial performance including cash handling, billing accuracy, budget adherence, and monthly reporting to leadership.
• Ensure full compliance with OSHA, HIPAA, and applicable government regulations through recordkeeping, audits, and corrective action plans.
• Partner with clinical and administrative teams to maintain accurate patient or donor records and resolve service or billing issues.
• Drive member or donor retention by identifying gaps in service delivery and implementing documented improvement plans.
• Represent the organization in the local community and maintain confidentiality of all patient, staff, and center information.
• Coach and develop staff through regular feedback, team meetings, and professional development planning.

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field, or equivalent work experience.
• 3 or more years of supervisory or management experience in a medical clinic, hospital, or similarly regulated healthcare environment, with demonstrated accountability for operations and staff.
• Knowledge of healthcare compliance requirements including HIPAA guidelines, OSHA regulations, and medical billing and coding procedures.
• Ability to interpret financial reports, manage a center-level budget, and present findings to regional leadership.
• Strong written and verbal communication skills with the ability to engage effectively across clinical staff, patients, and external partners.
• Proven ability to develop and implement process improvements that measurably improve patient or member satisfaction.
• Competency in standard office and healthcare administrative systems with ability to manage data entry, records, and correspondence accurately.

• Experience with managed care performance metrics and reimbursement practices in an outpatient or primary care setting.
• Bilingual proficiency in English and Spanish or another language reflecting the community served by the facility.
• Prior experience in a plasma donation center, reproductive health clinic, or similarly compliance-intensive clinical environment.
• Completion of a formal healthcare leadership development program or evidence of continuing professional development in health services management.

• Member or donor retention rate, tracking whether service quality keeps the patient base stable month over month.
• Billing accuracy rate, reflecting how consistently the administrative team processes claims without corrections or rejections.
• OSHA and HIPAA audit findings, measuring the center's regulatory standing across scheduled and unannounced reviews.
• Staff turnover rate within the center, indicating the health of team culture and management effectiveness.
• Patient or member satisfaction score, measured via formal survey instruments administered at the center level.
• Typical tools: Practice management and scheduling platforms (commonly ECW or similar); office productivity suite (commonly Microsoft Office).

• Base Salary Range: $60,000 to $85,000 per year depending on market and facility size.
• Bonus: annual performance bonus of 5 to 10 percent tied to center-level metrics.
• Equity: not typical at this level in healthcare operations.
• Health Benefits: medical, dental, and vision coverage standard; employer contribution varies.
• PTO: 15 to 20 days annually, plus standard holidays.
• Common Perks: Continuing education support, professional development stipend, and community health mission alignment.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Candidates for this position are considered without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, and local law. Reasonable accommodations will be made for qualified individuals with disabilities upon request during the application and employment process. Employment in this role is contingent on satisfactory completion of a background check and, where required by the facility, a drug screening. All applicants must be authorized to work in the United States.

The Centre Manager owns daily center operations including donor retention, inventory management, and regulatory compliance to meet production goals and net yield targets. Working across staff, community, and quality teams, the role ensures operational continuity and delivers a compliant, service-focused environment for donors and personnel.

Key Responsibilities

• Oversee daily center operations to meet production goals and net yield targets.
• Monitor donor retention and implement corrective action plans to improve donor flow efficiency.
• Manage inventory levels to maximize efficiencies and minimize investment.
• Participate in audits with quality personnel and develop effective corrective action plans.
• Ensure compliance with all HSE and OSHA policies, recordkeeping, and reporting requirements.
• Conduct recruitment, training, development, counseling, and termination of center staff.
• Maintain a clean and efficient work environment with sufficient operating supplies.
• Ensure excellent customer service by all staff and resolve complaints effectively.
• Monitor marketing and advertising programs and recommend improvements for desired results.
• Represent the company in the community and maintain confidentiality of all center information.

Required Qualifications

• Bachelor's degree preferred, or equivalent combination of education and professional work experience of at least 4 years.
• Minimum 2 years of supervisory or leadership experience overseeing others, or completion of CSL Plasma Leadership Development Program.
• Knowledge of complex government and industry regulations with ability to monitor compliance.
• Ability to make decisions with significant impact on department operations and credibility.
• Ability to formulate comprehensive reports and make formal presentations.
• Proficient in English with strong written and verbal communication skills.
• Ability to lift up to 25 lbs, stand and walk up to 100% of the time, and perform manual tasks including reaching, bending, and kneeling.
• Willingness to travel overnight up to 10% of the time and work in a fast-paced environment with frequent interruptions.

Embedded within a multi-disciplinary medical practice, the Centre Manager delivers against profitability, clinical quality, and member satisfaction metrics while overseeing scheduling, billing, compliance, and staff leadership. Working closely with the Market Operations Director, the role enables sustainable practice growth by connecting community relationships, financial accountability, and a high-performing care team.

Core Functions

• Supervise, coach, and mentor a multi-disciplinary team of 10 or more to build a culture of operational excellence and teamwork.
• Partner with the Market Operations Director to build a best-in-class customer service experience and improve member satisfaction scores.
• Ensure all systems including scheduling and billing are running efficiently and provide coaching to the administrative team.
• Oversee compliance with physician documentation, coding audit programs, member safety regulations, and HIPAA guidelines.
• Own resource management to ensure the center is appropriately staffed to meet business needs and expected growth.
• Ensure financial targets are met and adhere to cash management, financial reporting, and other financial responsibilities.
• Serve as a community ambassador to build relationships with healthcare providers, social organizations, and marketing partners.
• Conduct regular staff meetings to gather feedback, develop best practices, and foster teamwork.

Qualifications and Experience

• Bachelor's degree in Healthcare Administration, Business Administration, or a closely related discipline preferred.
• Minimum 5 years of related work experience in a medical clinic, hospital, or hospitality setting.
• Minimum 3 years of supervisory or managerial experience in a medical clinic, hospital, or similarly regulated environment.
• Strong knowledge of healthcare functions including clinical operations, medical billing and coding, reimbursement practices, and quality improvement.
• Experience with ECW strongly preferred.
• Proven track record of developing and implementing processes for excellent customer service.
• Proficient in PC skills with strong critical reasoning, decision-making, and problem-solving abilities.
• High degree of emotional intelligence, integrity, and ability to work effectively with diverse populations including staff, providers, and members.
• Fluency in Spanish or other languages spoken by the communities served, where necessary.

Reporting to senior management, the Centre Manager is responsible for the overall smooth operation and provision of patient services, acting as liaison between administrative support and leadership. Partnering with clinical and clerical teams, the role ensures accurate recordkeeping, financial oversight, and a courteous patient experience across all daily center functions.

Primary Duties

• Oversee daily center operations including patient flow, physical condition of the facility, and end-of-day closing processes.
• Verify daily bank deposits, petty cash, and manage billing corrections and financial oversight in compliance with company directives.
• Research patient medical records and respond to insurance and other correspondence accurately.
• Interview patients requiring special accommodations or payment arrangements and provide translation services as requested.
• Verify Patient Services Representative data entry and scan and import documents into patient charts.
• Support staff development, team building, recruitment, and retention while maintaining open communication between clerical and clinical teams.
• Attend management planning meetings and contribute to site supervisor discussions.
• Order, stock, and control office supply inventory using purchase orders.

Education and Experience

• Master's degree preferred, or bachelor's degree with equivalent work experience.
• Minimum 3 years of experience in health practice management, with 5 years in a healthcare setting and 7 to 10 years of direct supervisory experience.
• Computer competency required with ability to perform repetitive hand, wrist, and visual tasks for extended periods.
• Ability to follow directions precisely with strong attention to detail and the ability to relate well to people.
• Bilingual in English and Spanish is a plus.

Sitting at the intersection of clinical compliance and therapeutic programme delivery, the Centre Manager ensures safeguarding, quality, and social inclusion initiatives meet regulatory and organisational standards. Operating across line management, facilities oversight, and client care coordination, the role drives occupancy targets and builds staff capacity in a substance misuse recovery setting.

Duties

• Ensure the centre's compliance in safeguarding of clients and management of incidents.
• Maintain centre compliance and quality across all operational areas.
• Contribute to the design, quality, and maintenance of the therapeutic recovery programme and service delivery.
• Compile and monitor data to produce timely reports and maintain accurate records.
• Line-manage and supervise all employees, bank workers, and volunteers to meet agreed objectives.
• Ensure effective induction, training delivery, and promotion of continuing professional development for staff and volunteers.
• Maximize retention and occupancy at levels that meet or exceed company targets.
• Manage day-to-day centre operations including rota and timetabling, client care management, and facilities management.
• Oversee health and safety of the building and report outstanding issues in a timely manner.

Skills and Qualifications

• Health and Social Care Management Qualification at QCF Level 5 or equivalent.
• Experience developing therapeutic interventions and delivering group work and one-to-one interventions in a substance misuse setting.
• Experience overseeing operations of a centre with demonstrated knowledge of good practice in the substance misuse field.
• Ability to manage delegated financial budgets and respond flexibly to the demands of the role.
• Proficient in Microsoft Office, Outlook, and other required software programs.
• Strong performance management skills with the ability to develop a diverse group of employees and volunteers and manage challenging behaviour.

A key member of the retail leadership team, the Centre Manager leads daily store operations including goal-setting, staff scheduling, and guest issue resolution to achieve selling and operational excellence. Collaborating across all levels of the organization, the role fosters a positive work environment that reduces turnover and sustains a superior associate and guest experience.

Accountabilities

• Set and achieve daily, monthly, and annual goals for the center and associates.
• Supervise, motivate, discipline, and coach associates in the moment and as needed.
• Handle all guest issues in a timely and solution-oriented manner.
• Analyze business trends and schedule staff accordingly to meet operational needs.
• Complete weekly associate schedules and manage time-off requests.
• Interview, hire, and train new associates as needed.
• Take ownership of creating a positive work environment that increases productivity and reduces turnover.
• Follow all company policies and procedures to provide an exceptional experience for associates and guests.

Background and Experience

• Minimum 1 to 3 years of retail management experience, preferably in a relevant industry.
• Demonstrated success in achieving selling and operational excellence by hiring, leading, retaining, and developing effective team members.
• Strong knowledge of the business landscape with the ability to translate findings into positive center-level impact.
• Excellent organizational and time management skills with the ability to solve problems promptly.
• Proficient in Microsoft Office Suite.
• Ability to build and maintain relationships with team members and management across multiple platforms.
• Flexible availability including mornings, evenings, and weekends with the ability to work 40 hours per week.

Sustained client satisfaction and revenue growth at a physiotherapy clinic depend on the Centre Manager, who leads certified physiotherapists, oversees sales of treatment programmes, and ensures full operational and compliance standards are met. Based within a client-facing clinical setting, the role directly supports a clean, fully-staffed, and service-excellent environment through hands-on operational oversight and accurate daily reporting.

Job Functions

• Lead a team of certified physiotherapists to meet all aspects of professionalism and service requirements.
• Conduct client consultations and educate clients about treatment plans and post-treatment care.
• Close sales and sell treatment programmes appropriate to client needs.
• Ensure compliance with standards, regulations, and company policies.
• Motivate staff to provide excellent customer service and monitor client feedback to ensure a superior client experience.
• Assign and direct all work performed and supervise all areas of operations including customer service and sales.
• Manage staff working hours to ensure the centre is effectively staffed throughout operating hours.
• Maintain complete and accurate client records, provide post-treatment follow-up, address complaints, and promote new packages or promotions.
• Provide daily operation reports and weekly sales reports.

Position Requirements

• Minimum SPM qualification required.
• Minimum 5 years of experience in retail or branch management.
• Professional qualification and experience in nursing or healthcare is an advantage.
• Good communication, people management, and leadership skills.
• Computer literate with a positive, caring, and self-motivated personality.
• Able to speak in English, Bahasa Malaysia, and Mandarin, with Cantonese or Hokkien dialect as an added advantage.

As the Centre Manager, this role is responsible for building customer relationships, driving student enrolments through organised sales activities, and managing the approved centre budget to support sustainable growth. The education enrolment team relies on this work to maintain high service standards, accurate sales reporting, and a well-mentored team of customer service executives.

What You'll Do

• Identify customer needs and maintain a high level of customer service delivery and satisfaction.
• Develop professional rapport with customers and build positive brand loyalty.
• Organize and conduct sales activities and events to generate leads and student enrolments, including managing event staff.
• Attend to customer feedback and challenges professionally and follow through to resolution within the team.
• Analyze sales statistics and compile accurate reports for the Divisional Manager.
• Mentor and develop customer service executives and nurture a supportive environment for their growth.
• Manage the approved budget while taking ownership of growing an assigned centre.
• Acquire and maintain a strong working knowledge of offered programmes, services, and processes.

Professional Experience

• Bachelor's degree in any field required.
• Minimum 4 to 5 years of experience in the customer service field, with at least 1 to 2 years in a manager-level position.
• Strong sense of adaptability and leadership with a goal-driven ability to prioritize tasks that drive centre growth.
• Strong proficiency in written and spoken English, with bilingual or trilingual ability as an advantage.
• Positive, extroverted, and outgoing personality with a passion for customer service.

Centre Manager shapes operational performance across sales, staffing, and academic programme development by applying customer feedback to process improvements and long-range planning. The work directly supports a therapy-focused educational centre, with the role accountable to management for budget assessment, employee development, and sustained business growth.

Day-to-Day Responsibilities

• Apply customer feedback to develop process improvements and support long-term business needs.
• Raise performance in sales, management, and operations by identifying and targeting areas for improvement.
• Assess annual budget plans, forecast trends, and recommend changes.
• Recruit, interview, hire, and train employees and implement mentoring programs to promote positive engagement.
• Evaluate employee strengths and assign tasks based on experience and training.
• Assess employee performance and develop improvement plans using KPIs and company policy.
• Develop long-range plans for the academic department and for the centre's progress and growth.
• Maintain friendly and professional customer interactions.

Knowledge Skills and Abilities

• Minimum 5 years of relevant work experience with mandatory management experience.
• Ability to assess patient conditions and develop individualized therapy plans with up-to-date knowledge of therapy practices and programs.
• Experience working with children with special needs is an added advantage.
• Excellent interpersonal, verbal, and written communication skills in Bahasa Malaysia and English.
• Comfortable using a computer for various tasks.

The Centre Manager leads daily safety, staffing, and facilities operations at a leisure or aquatic facility, ensuring visitor well-being, council relationship management, and compliance with contract standards. Working across the local community and internal team, the role builds a high-performance culture and enables effective succession planning through transparent career development pathways.

Leadership Responsibilities

• Ensure the safety and well-being of visitors and employees through effective planning and oversight of policies, processes, and procedures.
• Lead and drive a high-performance, community-minded culture through visible and hands-on leadership and team engagement.
• Implement a high-value customer service proposition that addresses the needs of the client base.
• Maintain a high-value relationship with the local council and represent the facility in the community.
• Recruit energetic, diverse, and passionate employees to complement the team and the vision for the park.
• Identify staff and develop career progression paths to support effective succession planning.
• Maintain facilities to approved standards in line with contract requirements.

Qualifications and Experience

• Experience managing or leading a similar leisure or aquatic facility.
• Current CPR Certificate and First Aid Certificate at Level 2.
• National Police Check and Working with Vulnerable People clearance required.
• Current Pool Operations Certificate is highly regarded, and Pool Lifeguard Certificate or willingness to complete the course required.
• Highly developed communication skills with a flair for positive influencing and negotiating win-win outcomes.
• Sound knowledge of health and safety legislation with experience in planning and executing operational, financial, and people plans.

Reporting to the Director of the English Language Academy, the Centre Manager produces end-to-end delivery of student programmes by managing residential staffing, airport transfers, attendance reporting, and agent liaison across year-round and summer cohorts. Partnering with academic, admissions, and marketing teams, the role ensures a smooth, well-documented student experience from arrival through departure.

Scope of Work

• Manage the day-to-day activities of the English Language Academy from preparation through to execution.
• Supervise and manage staffing and delivery of the year-round host family and summer residential programme, maintaining order and discipline among students.
• Liaise with campus colleagues and estate services including catering, cleaning, and maintenance teams.
• Ensure the team collects, compiles, and reports ongoing student attendance and satisfaction to the relevant director.
• Track all arrivals, departures, and airport transfers of groups and individuals and maintain accurate records.
• Coordinate ad hoc events and maintain the emergency phone roster.
• Manage work proactively with the admissions team to understand incoming student needs, volume, and market trends.
• Liaise with agents from various countries to ensure a smooth-running and positive experience for all students.
• Work alongside the academic team and marketing team to align on complaints, sales, and communications strategies.
• Monitor hours worked by hourly-paid staff and supervise all non-teaching operations and social activities.

Experience and Qualifications

• Experience in a similar role in the EFL industry required.
• Full driver's licence with regular access to a car required.
• Experience with Student Information Systems required with high-level Excel skills and ease using platforms such as LMS, CRM, and G-Suite.
• Excellent administrative and organizational skills with the ability to prioritize work, develop plans, and meet deadlines.
• People management experience including delegation and team leadership with excellent attention to detail.
• Strong customer focus with a natural, people-oriented personality comfortable dealing with students face to face.
• Proactive, enthusiastic, and flexible with the ability to work under pressure both independently and as part of a team.

Embedded within the Flexible Solutions ANZ operation, the Centre Manager develops and converts leads, manages on-site operations, and oversees a content-based events programme to achieve occupancy, revenue, and community curation targets. Working closely with the Area Manager and Operations Lead, the role drives financial performance and brand growth by building lasting relationships with clients, local businesses, and third-party suppliers.

Strategic Responsibilities

• Find, qualify, and convert leads looking for office space and desks to achieve occupancy and revenue targets.
• Organize business development opportunities including marketing, online media, events, and partnerships.
• Develop and manage a programme of relevant and engaging content-based events while establishing customer expectations for programme content.
• Act as the principal point of contact for the client and community, leading monthly meetings and driving actions to completion.
• Assume principal responsibility for business financial performance, accounting, and reporting, achieving annual business objectives and KPIs.
• Oversee all on-site operations through building management and local vendors.
• Maintain relationships with third-party suppliers and local businesses to grow local knowledge and awareness of the space.
• Hire, train, lead, motivate, develop, and manage the on-site team and conduct annual performance reviews.

Technical Qualifications

• Experience in management and operation of flexible space, co-working, or serviced office business highly desirable.
• Team leadership and management experience with versatility to manage a large range of workstreams simultaneously.
• Advanced skills in MS Office Suite with some experience in CRM and billing software packages.
• Sound digital, social, and technology understanding with the ability to build rapport quickly with clients, colleagues, and customers.
• Ambitious and eager to drive brand growth with a strong commitment to customer service standards.

Centre Manager refines lease compliance, arrears management, and fit-out upgrade programmes to protect asset value and meet client reporting requirements across a managed retail property. Success in the position means building trusted relationships with local councils, solicitors, and retail design consultants while delivering a centre Business Plan and Income and Expenditure Budget on time.

Ownership Areas

• Ensure staff and contractors work in safe and efficient environments in adherence to Occupational Health and Safety requirements and proper IT systems.
• Prepare all relevant documentation in accordance with the Leasing Policy.
• Ensure all rentals, outgoings, promotion levies, tenant electricity, and other tenant recoverables are collected by the due dates specified in the lease.
• Maintain a constant understanding of arrears and act aggressively to reduce them, ensuring clients and colleagues receive required reporting.
• Prepare and implement the centre's Business Plan, Income and Expenditure Budget, and additional client reporting in accordance with established timelines.
• Ensure familiarity with all relevant property legislation and liaise with the owner's solicitors regarding standard documentation.
• Maintain regular contact with local councils regarding development applications and advise the Portfolio Team and Client with proposals on how best to respond.

Minimum Qualifications

• Advanced team leadership experience with strong financial acumen and strategic visioning to add value to the bottom line.
• Ability to make tough decisions and solution-based recommendations to resolve problems and improve operations and asset value.
• Strong collaborative and inclusive mindset with the ability to work across multiple stakeholders.
• Ability to set stretch targets, rigorously monitor performance, and proactively seek improvement opportunities.
• Strong interpersonal skills to build respect with colleagues, clients, and the broader business community.

The Centre Manager coordinates daily administrative, sales, and financial operations including cash handling, NZTA daily batching, and staff performance management to ensure the centre meets its budgeted contribution targets. Working across recruitment, training, and a customer needs-based selling culture, the role enables consistent income performance and a positively engaged team.

Role Rsponsibilities

• Ensure all product income levels are achieved in line with centre contribution reports.
• Manage salary and wage expenses to budget and control expenditure to meet budgeted requirements.
• Ensure all administrative and operating functions are completed daily, including cash handling, daily banking, and NZTA daily batching.
• Provide leadership and direction to all staff using effective communication that positively engages the team.
• Lead recruitment, induction, training and development, and performance management of all centre staff.
• Monitor business performance and apply a customer needs-based selling culture across the team.

Required Qualifications

• Experience in a direct sales environment with office leasing or flexible and co-working space preferred.
• Good computer literacy in MS Office products including Word, Excel, and Outlook.
• Advanced understanding of retail leasing to support the leasing manager and asset strategy is desirable.
• Demonstrated ability to balance competing priorities with a customer-focused ethos.
• Excellent written and verbal communication skills with experience in customer needs-based selling.

Reporting to the Regional Manager, the Centre Manager coordinates and supervises high-quality clinical services including staff scheduling, logistical management, and incident reporting in a Sexual and Reproductive Health centre in Ghana. Partnering with the Medical Development Team, the role strengthens clinical staff competency and ensures accurate records, stock control, and compliance with established clinical standards.

Key Deliverables

• Coordinate, supervise, monitor, and provide high-quality clinical services at the centre.
• Oversee work schedules of all clinical team members and facilitate transfers, relief, and rotation of staff as needed.
• Manage all logistical requirements for the centre and prevent unnecessary stock-outs and wastage.
• Monitor monthly centre results in collaboration with the team and adjust work plans when necessary.
• Support the Medical Development Team to build clinical staff capacity, strengthen competency, and provide training and professional development.
• Report clinical issues including major and minor incidents to appropriate channels and minimize clinical complications.
• Maintain proper and accurate records of the centre's activities, address client complaints, and analyze incidence reports in compliance with clinical standards.

Skills and Qualifications

• Recognized clinical qualification in Midwifery, with current registration with the Nursing and Midwifery Council (NMC) or equivalent recognized local clinical professional body in Ghana.
• Minimum 5 years of work experience in Sexual and Reproductive Health, with senior midwifery experience in SRH care delivery.
• Evidence of basic managerial qualification is an advantage, with experience working with an INGO preferred.
• Knowledge of the health delivery system in Ghana with the ability to work with minimum supervision.
• Multi-skilled and analytical with strong attention to detail and outstanding written and verbal communication skills.
• Passionate about maternal health with the ability to motivate and lead teams to deliver high-quality service and results.