CCTV TECHNICIAN JOB DESCRIPTION

The CCTV Technician fills that gap, owning the installation, programming, and ongoing maintenance of analog and IP-based surveillance systems across industrial and commercial environments. This is a field-intensive role that demands both low voltage wiring expertise and fluency with network-based camera architectures, two competencies that, together, determine whether a client's site meets its security compliance obligations.

As the CCTV Technician, you install and maintain commercial surveillance infrastructure that keeps facilities secure, operationally compliant, and running to contracted service levels. You work across client sites within a defined service territory, coordinating with vendors and security system stakeholders while reporting into a field operations or technical services structure.

Career Impact: Hands-on experience across analog and IP CCTV systems, access control, and low voltage cabling builds a credential base that is in high demand across commercial security integrators and enterprise facilities management.

Business Impact: When a client site's surveillance system fails or misses coverage, the downstream liability falls on the integrator; the CCTV Technician is the person whose diagnostic accuracy and installation quality prevent that outcome.

Growth Opportunity: Technicians who develop depth in IP network architecture and multi-system integration, spanning CCTV, intrusion alarm, and access control, are consistently positioned to advance into lead technician or systems design roles.

• Install analog and IP CCTV systems in commercial and industrial environments to meet client security specifications.
• Service and repair CCTV equipment at client sites, resolving issues within contracted response windows.
• Test and troubleshoot network and cabling faults across coaxial, copper, and fiber terminations.
• Program analog and IP camera systems to configured recording schedules, motion parameters, and alert thresholds.
• Dress and terminate equipment within IDF rooms in compliance with structured cabling standards.
• Evaluate signal quality and system performance against defined operational benchmarks.
• Maintain accurate records of maintenance activities, incident reports, and system discrepancies.
• Establish and sustain working relationships with clients, vendors, and subcontractors across assigned sites.

• Diploma or degree in Electrical Engineering, Information Technology, or a related technical field, or equivalent work experience.
• 2 or more years of hands-on CCTV installation and maintenance experience, with exposure to both analog and IP-based systems.
• Knowledge of security system categories including CCTV, intrusion alarm, access control, and intercom systems.
• Ability to read and interpret technical schematics and low voltage wiring diagrams.
• Valid driver's license with reliable transportation to travel between client sites.
• Strong attention to detail and the ability to document work accurately and consistently.
• Effective verbal and written communication skills for client-facing and team coordination.

• PSIRA registration or equivalent regional security industry certification.
• Experience dressing and terminating structured cabling within IDF or MDF environments.
• Networking background with practical understanding of IP addressing and camera network configuration.
• Prior experience generating maintenance logs, daily reports, or SLA-bound incident documentation.

• SLA adherence rate, measuring the percentage of service calls resolved within contracted response windows.
• System uptime percentage, reflecting continuity of surveillance coverage across managed client sites.
• First-visit resolution rate, tracking how often faults are diagnosed and closed in a single dispatch.
• Defect report accuracy, measured by completeness and timeliness of submitted maintenance documentation.
• Client retention signal, based on renewal of service agreements for accounts under active maintenance.
• Typical tools: IP camera management platforms (commonly Hikvision, Milestone), cable testing equipment (commonly multi-meters, coaxial testers).

• Base Salary Range: $45,000 to $65,000 per year depending on experience and region.
• Bonus: Performance-based or project completion bonuses common in security integration firms.
• Equity: Typically not offered at this level in the industry.
• Health Benefits: Medical, dental, and vision coverage standard across most employers.
• PTO: 10 to 15 days annually, with additional sick leave per state requirements.
• Common Perks: Company vehicle or mileage reimbursement, tool allowance, paid certifications.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks, including criminal history review, are a standard condition of employment for roles involving access to secured client facilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, and local law. Reasonable accommodations are available to individuals with disabilities throughout the hiring process upon request. Candidates must be authorized to work in the United States.

The CCTV Technician delivers end-to-end surveillance solutions for Area Support Group Kuwait, encompassing system design, cable installation, and AV event support across assigned facilities. Working under security clearance requirements and collaborating with communications and facilities teams, the CCTV Technician shapes operational security infrastructure that meets mission-critical uptime and safety standards.

Key Responsibilities

• Design, install, and program new CCTV systems for assigned facilities.
• Operate, maintain, and install communications systems including OSP and ISP infrastructure.
• Install conduit, Panduit, and cables such as CAT 6, HDMI, and VGA at a professional level.
• Test and troubleshoot networking and cabling issues related to CCTV systems.
• Terminate coaxial, fiber, and copper cable for analog and IP-based CCTV systems.
• Install CCTV support infrastructure including brackets and racks.
• Support setup and breakdown of AV events.

Required Qualifications

• ITI or High School diploma in IT or electronics, or equivalent experience; Bachelor's degree in engineering preferred.
• Must maintain Secret Clearance.
• Must be able to obtain a Kuwait driver's license with a heavy vehicle endorsement.
• 2 or more years of experience in installation and maintenance of CCTV systems, equipment, and software.
• 1-3 years of experience in audio and visual system design, installation, or programming with emphasis on live event production.
• Minimum 1 year of experience in ISP and OSP installation, dressing, and terminating cables.
• Ability to read and interpret blueprints and schematics.
• Working knowledge of Windows and test equipment such as multi-meters and SPL meters.
• Must be capable of effectively communicating technical information in English, both written and verbal.

Embedded within the Surfline Wavetrak Camera Operations team, the CCTV Technician maintains and expands a coastal camera network across New South Wales through field service calls, remote support, and weather station implementation. Working closely with customer service and regional camera teams, the CCTV Technician advances network reliability and ensures high-quality surf camera experiences for end users.

Core Functions

• Perform remote support and conduct regular service calls at camera locations.
• Facilitate and perform cleaning of cameras as needed.
• Maintain updates for all internal camera operations systems with network information.
• Assist the camera team with administrative tasks pertaining to the camera network and customer support.
• Assist with implementation and maintenance of weather stations at key locations.
• Collaborate with the customer service team to resolve camera-related inquiries in ZenDesk.

Qualifications and Experience

• 1-2 years of relevant technical experience including computer networking and cable termination.
• Valid driver's license and reliable transportation required.
• Deep familiarity with surfing and an instinctual understanding of what makes a good camera experience.
• Attention to detail and highly organized.
• Strong customer service and communication skills.

Reporting to the operations lead, the CCTV Technician installs, services, and maintains a full range of physical security systems including CCTV, alarm, access control, and electric fence installations at client sites. Partnering with clients, vendors, and contractors, this role strengthens operational security standards and ensures systems perform to defined technical benchmarks.

Primary Duties

• Service, install, troubleshoot, repair, and perform maintenance and inspections on security systems.
• Evaluate signal quality and performance of systems.
• Set and maintain technical standards and standard operating procedures.
• Attend training to keep abreast of latest technologies.
• Provide remote support as needed.
• Be available for callout duties.
• Establish working relationships with clients, vendors, and contractors.

Skills and Qualifications

• PSIRA registration required.
• Valid driver's license required.
• Knowledge of alarm, CCTV, electric fence, access control, and gate motor systems.
• Networking background highly advantageous.
• Basic knowledge of computer hardware and software advantageous.
• Good technical skills and workmanship.
• Good communication skills.
• Ability to work as part of a team and independently without supervision.

Sitting at the intersection of field service and technical systems integration, the CCTV Technician installs, programs, and maintains analog and IP CCTV systems across industrial and commercial customer sites islandwide. Operating across Hikvision, Axis, and Milestone Solutions platforms, this role ensures reliable surveillance infrastructure that meets client performance and compliance requirements.

Duties

• Install, service, troubleshoot, repair, and perform maintenance on company products and equipment at customer sites.
• Test and troubleshoot analog and IP CCTV, networking, and cabling issues.
• Install low voltage CCTV systems in industrial and commercial environments.
• Test and terminate coaxial, fiber, and copper cable for analog and IP-based CCTV.
• Dress and terminate equipment within an IDF room.
• Program analog and IP CCTV systems.
• Install and maintain Hikvision, Axis, and Milestone Solutions retail products at customer sites.

Experience and Qualifications

• Class 3 license required, including driving a 10ft lorry for CCTV services islandwide.
• 2 or more years of experience working with security, access control, CCTV, intrusion alarm, and intercom systems.
• Experience installing and servicing CCTV, DVR systems, and burglar alarm systems in commercial environments.
• Knowledge of Hikvision, Axis, and Milestone Solutions products.
• Proficiency in Microsoft Office products including Word, Excel, and Visio.
• Must have previous experience installing security cameras.

A key member of the technical sales team, the CCTV Technician provides system support for existing projects and represents the organization at trade exhibitions, events, and demonstrations across the Puchong region. Collaborating across customer-facing and project teams, the CCTV Technician builds client confidence by translating complex CCTV and IT product concepts into clear, compelling solution proposals.

Functions

• Provide system support for existing projects.
• Assist the organization at trade exhibitions, events, and demonstrations.
• Create and deliver presentations and demos that communicate the value proposition clearly.
• Match customer requirements to proposed solutions effectively.
• Maintain good communication and relationships among the project team and customers.

Education and Experience

• Diploma or Advanced Diploma in Computer Science, Information Technology, Electrical or Electronic Engineering, Business Administration, Marketing, or equivalent.
• At least 3 years of working experience in a related field.
• Knowledge of CCTV surveillance products or IT products.
• Ability to creatively explain and present complex concepts in an easy-to-understand manner.
• Solid written and verbal communication skills.

Consistent uptime across a large-scale video surveillance system depends on the CCTV Technician, who performs maintenance, incident response, and daily reporting to meet strict SLA and safety requirements. Based within an operations team that works rotating 12-hour shifts, the CCTV Technician directly supports the organization's ability to sustain secure, uninterrupted surveillance coverage.

Accountabilities

• Perform system maintenance and troubleshooting activities for a large-scale video surveillance system.
• Maintain critical systems to ensure service uptime and meet operational performance expectations.
• Execute action response for all onsite operational incidents and ensure resolution within SLA.
• Perform all duties in a safe and orderly manner in accordance with approved procedures and company policies.
• Report work discrepancies, defects, and inconsistencies.
• Generate daily maintenance reports.

Background and Experience

• NITEC or Diploma in Electrical Engineering or IT.
• At least 1-2 years of relevant experience or basic knowledge of CCTV and network systems.
• Must be able to work a 12-hour rotating shift schedule.
• Required to clear security clearance.
• Experience in Microsoft productivity software.