Job Summary: 

• Acts as a Corporate Security Department subject matter expert (SME) for cargo security
• Continually interface with security-related regulatory agencies to remain current on existing and future regulations
• Assist in the evaluation of security risks related to cargo
• Assist with the development of company security programs, policies and procedures
• Monitors corporate compliance trends and works with stakeholder departments 
• Identify and implement corrective actions for non-compliance identified by internal audits or regulatory inspectors.
• Investigates and responds to allegations of security violations asserted by government agencies.
• Assists in the development of new and revised security policies, procedures, and audits to ensure corporate compliance for cargo.
• Assists in the review of security programs to ensure compliance with country and foreign security regulations and directives.
• Fosters understanding of security requirements by stakeholder departments.

Skills on Resume: 

• Regulatory Compliance (Hard Skills)
• Risk Assessment (Hard Skills)
• Policy Development (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Audit and Corrective Action (Hard Skills)
• Investigation Skills (Hard Skills)
• Policy Review and Development (Hard Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary: 

• Investigate, negotiate, and process cargo claims following various customers' policies and procedures within industry standards
• Follows established procedures to appropriately review, handle, and settle large volumes of claims on time.
• Reviewing written or computerized automotive repair estimates to determine liability costs.
• Settles or denies claims on own initiative or at the direction of management.
• Submits approved claims to account for payment processing.
• Develop and manage reports from the claims databases to support investigations.
• Communicates with team members, business partners, and external customers
• Contact by telephone, written correspondence, in-person, or other electronic media.
• Advise stakeholder departments on the maintenance of security training and security procedures in department manuals.
• Conduct assessments and evaluations to ensure compliance

Skills on Resume: 

• Claims Processing and Investigation (Hard Skills)
• Claims Handling (Hard Skills)
• Automotive Repair Estimate Review (Hard Skills)
• Decision Making (Hard Skills)
• Payment Processing (Hard Skills)
• Data Management and Reporting (Hard Skills)
• Communication Skills (Soft Skills)
• Compliance and Training (Hard Skills)

Job Summary: 

• Responsible for end-to-end booking management from point of reservation through to delivery. 
• Engaging with customers on calls and emails, ensuring all reservations are completed within set SLAs, capacity acceptance rules and all reservation data is captured accurately. 
• Respond to all inquiries for price requests for all shipments and upsell to premium products on high-demand routes. 
• Agree on prioritization best practices with key stakeholders, then through post-operation analysis and review of the booking list
• Ensure cargo flight plans are produced on time and to agreed standards to minimize the commercial impact of offloads and to maximize uplift. 
• Ensure all reservations are accepted within MSR and capacity based on business rules and within set tolerances and in a timely fashion
• Manage and report short-term (week ahead) cargo capacity to support/escalate customer requests for exceptional shipments
• Limit spillage and spoilage of short-term cargo inventory through network utilization.
• Respond to requests for tracking information, including proactive notification of issues to key customers. 
• Respond with integrity with brand values at the heart of everything, providing resolution to customer complaints or service failures
• Respond to billing queries ensuring the required action is taken on time including query details on the weekly Billing Discrepancy Report. 
• Escalate any customer dissatisfaction to raise and ensure awareness. 
• Help maintain contract rate master file, and respond to CASS queries via portal. 
• Share checking of WebVISion AWB records against post-flight messaging to ensure billing accuracy across each consignment and flight

Skills on Resume: 

• Customer Service Management (Soft Skills)
• Logistics Coordination (Hard Skills)
• Communication Skills (Soft Skills)
• Problem-Solving (Hard Skills)
• Capacity Management (Hard Skills)
• Commercial Awareness (Hard Skills)
• Billing and Financial Acumen (Hard Skills)
• Attention to Detail (Hard Skills)

Job Summary: 

• Answer general inquiries by telephone and email.
• Monitor and update upcoming inbound and outbound shipments in inventory systems.
• Prepare master shipments for orders and print bills of lading.
• Communicate and coordinate with internal departments and staff to fulfill customers’ needs.
• Communicate with customers on inventories.
• Maintain and file all records following company procedures.
• Maintain relationships and ensure loyalty through excellent internal and external customer service.
• Communicate with staff, service providers and customers using a high degree of tact and judgment.
• Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
• Comply with all Environmental Health and Safety and Quality Assurance requirements and goals. 
• Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.
• Build/break down pallets, prepare rolling stock for shipment, inspect and weigh cargo.
• Load/unload military and commercial aircraft.
• Operate material handling equipment such as K-Loaders, All-terrain forklifts and hand equipment.

Skills on Resume: 

• Customer Service (Soft Skills)
• Logistics Management (Hard Skills)
• Coordination and Communication (Soft Skills)
• Record Keeping (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Safety Awareness (Hard Skills)
• Compliance (Hard Skills)
• Equipment Operation (Hard Skills)