CAGE CASHIER JOB DESCRIPTION

A patron at the cage window expects the transaction to close in seconds. When it does not, or when documentation fails a Title 31 audit, the consequences reach from the gaming floor straight to compliance leadership. The Cage Cashier is the individual who prevents that failure, owning every chip redemption, marker transaction, currency exchange, and accountability form that moves through the casino cage during a shift. This role sits between frontline patrons and the main bank vault, working under state gaming control board licensing requirements that make accuracy non-negotiable.

As the Cage Cashier, you process the full range of casino cage financial transactions, including chip and TITO redemptions, check cashing, credit card advances, and Currency Transaction Report completion, ensuring every shift closes balanced and compliant. You operate within the cage or main bank under direct oversight from a cage supervisor, coordinating with Front Line Cashiers, table game areas, and the Count Room to maintain fund accountability across the property.

Career Impact: Hands-on fluency in Title 31 Bank Secrecy Act procedures and state gaming license compliance builds a verifiable compliance record that advances your standing in casino finance operations.

Business Impact: Every transaction you process and every accountability form you complete feeds directly into the property's end-of-day reconciliation and regulatory audit trail, making your accuracy the foundation of cage integrity.

Growth Opportunity: Experience spanning chip bank, marker bank, and main vault operations positions you for advancement into cage shift supervisor and, ultimately, casino cage manager roles.

• Process chip bank, poker, cage credit, and employee bank transactions to maintain accurate fund movement across all casino departments each shift.
• Redeem gaming chips, TITO tickets, slot payout tickets, and Race and Sports tickets for patrons within established property and regulatory guidelines.
• Balance the cage bank drawer at shift end, reconciling all cash, chips, and transaction logs to ensure complete fund accountability.
• Complete Currency Transaction Reports, W2G tax forms, and multiple transaction logs accurately, meeting Title 31 Bank Secrecy Act requirements without exception.
• Verify patron identification and supporting documentation for personal checks, credit card advances, and slot marker transactions before processing.
• Coordinate chip and cash replenishment for Front Line Cashiers through paper buys and cash advances to sustain uninterrupted floor operations.
• Prepare accountability forms and supporting documents at the close of each gaming day to support audit and Count Room verification.

• High school diploma, GED, or equivalent work experience.
• One or more years of high-volume cash handling experience, with demonstrated accuracy in fast-paced service environments.
• Must qualify for, obtain, and maintain a gaming license issued by the applicable state gaming control board.
• Knowledge of Title 31 Bank Secrecy Act requirements and currency transaction reporting obligations.
• Working knowledge of casino cage structure, including front window, marker bank, chip bank, and main vault relationships.
• Ability to perform mathematical calculations including addition, subtraction, multiplication, and division accurately under time pressure.
• Strong customer service and interpersonal skills, with the ability to maintain composure during high-volume or disputed transactions.
• Physical ability to stand for an entire shift and lift or carry up to 50 pounds as required.

• Prior experience in a casino cage or resort cashiering environment, demonstrating familiarity with gaming day close procedures.
• Knowledge of state-specific gaming regulations and internal control requirements for cash and chip accountability.
• Experience preparing or reviewing Currency Transaction Reports and multiple transaction logs without supervision.
• Prior supervisory or shift-lead experience in a cage or vault environment.

• Cage bank drawer variance rate per shift, measuring individual transaction accuracy against the zero-tolerance standard.
• Currency Transaction Report completion rate, tracking full Title 31 compliance across all qualifying patron transactions.
• End-of-day accountability form accuracy, reflecting completeness of supporting documentation submitted to the Count Room.
• Chip and TITO redemption processing speed, measuring patron wait time relative to shift volume.
• Patron identification verification rate on check and advance transactions, ensuring compliance with internal control policies.
• Typical tools: Cash counting equipment (commonly currency counters and coin sorters), transaction management systems (commonly cage management platforms and 10-key adding machines).

• Base Salary Range: $32,000 to $42,000 per year, depending on property size and state.
• Bonus: Occasional performance bonus tied to audit and compliance outcomes.
• Equity: Not typically offered at this level.
• Health Benefits: Medical, dental, and vision coverage standard at full-service casino employers.
• PTO: 10 to 15 days per year, varying by employer and tenure.
• Common Perks: Shift meal allowances, uniform provision, and internal advancement pathways within cage operations.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment contingent on successful completion of a background check and verification of work authorization in the United States; this role requires an active state gaming license, and any history that disqualifies a candidate under applicable gaming commission rules will be reviewed accordingly. Reasonable accommodations are available for qualified individuals with disabilities throughout the hiring and employment process. All applicants are considered without regard to race, color, national origin, religion, sex, age, disability, or any other characteristic protected under applicable federal, state, or local law.

The Cage Cashier owns frontline monetary transactions and exchanges with guests, including chip bank, poker, cage credit, and employee bank operations across the casino cage. Working with resort departments and patron accounts, the Cage Cashier ensures accurate transaction logs, foreign currency redemptions, and safety deposit box issuance to support smooth daily cage operations.

Key Responsibilities

• Perform frontline entry level transactions, chip bank transactions, poker transactions, cage credit transactions, and employee bank and window transactions.
• Redeem chips, tokens, TITO tickets, and Race and Sports tickets for patrons within specified guidelines.
• Cash all types of checks and conduct Marker and Front Money transactions on patron accounts.
• Redeem acceptable foreign currencies and secure all recordable transactions made with company assets.
• Complete electronic and manual multiple transaction logs accurately.
• Issue or surrender safety deposit boxes and assist patrons with general information upon request.

Required Qualifications

• High school diploma or equivalent.
• One year of high-volume cash handling experience.
• Experience with Title 31 reporting and in fast-paced customer service settings.
• Experience working in a similar resort setting.
• General knowledge of mathematical skills including addition, subtraction, multiplication, and division.
• Knowledge of relationships between banks, especially front windows and main, chip, and marker banks.
• Basic proficiency of computer software including Outlook, MS Word, Excel, and PowerPoint, as well as office equipment.
• Knowledge of 10-key adding machine, currency counter, and cash advance machine.

Embedded within the casino cage team, the Cage Cashier greets customers, promotes the Caesars Rewards tiered card program, and conducts coin, chip, and coupon transactions for guests and team members. Working closely with other departments and cashiers, the Cage Cashier distributes cash and chips, reconciles end-of-shift paperwork, and manages patron accounts to strengthen customer confidence in the rewards program.

Core Functions

• Greet and welcome customers as a company representative and serve as a Caesars Rewards customer service role model for team members.
• Communicate the benefits of the tiered card program and provide players with compelling reasons to consolidate play.
• Cross-sell property events and amenities including hotel and restaurants.
• Resolve customer issues using the Spotlight on Success model and Service Recovery tools.
• Create and maintain customer accounts using Harrah's computer systems.
• Conduct coin, chip, and coupon transactions for guests and team members.
• Maintain and be accountable for all funds entrusted during each shift.
• Distribute cash to other departments, cashiers, and the bank, and distribute chips to gaming areas.
• Verify revenue drops from the Count Room and reconcile end-of-shift paperwork, cash, and chips.
• Cash personal checks and obtain cash advances on credit cards for patrons.

Qualifications and Experience=

• High school degree or equivalent.
• Must qualify for, obtain, and maintain a Gaming License from the State of Nevada Gaming Control Board.
• Previous demonstrated success in a money handling position.
• Previous customer service or retail experience.
• Strong math skills with the ability to add, subtract, multiply, and divide.
• Excellent computer skills with the ability to enter, retrieve, and interpret information.
• Ability to maintain composure and excellent guest relations under all circumstances.
• Ability to count currency, coins, and chips of various denominations individually stacked or racked.
• Ability to push and pull up to 100 pounds and lift and carry 40 pounds.
• Ability to differentiate between various colors of chips and coin wrappers.

Reporting to casino management, the Cage Cashier serves as first line of authority in the absence of a supervisor, overseeing shift operations in the main bank or cage including vault balance, deposit movement, and legal compliance with federal, state, and gaming laws. Partnering with multiple departments to oversee money-handling functions and bankroll distribution, this role ensures guest satisfaction and proper internal accountability across all cashiering areas.

Primary Duties

• Serve as first line of authority in the absence of a supervisor and oversee shift operations in the main bank or cage.
• Maintain balance of cage or vault during shift and make appropriate deposits and movement of moneys.
• Ensure proper internal control policies are followed and document all moneys accurately.
• Ensure excellent guest service and satisfaction, resolving disputes and adjusting scheduling needs according to customer flow.
• Adhere to and ensure legal compliance with federal, state, and gaming laws and applicable government agencies.
• Oversee money-handling functions and bankroll distribution across other departments.
• Recommend procedure changes that ensure proper accountability for guests and employees.
• Recommend file documentation including coaching entries, work history, and performance notations.

Skills and Qualifications

• High school diploma or GED.
• Prior supervisory experience preferred.
• Prior work experience in a Casino Cashier role preferred.
• Successful completion of the Supervisor Leadership Assessment Program (SuperLAP) preferred.
• Cashiering knowledge with good math and problem-solving abilities.
• Excellent guest and human relations skills.
• Ability to lift and carry up to 50 pounds and maneuver to all areas of cashiering stations and vault.
• Manual dexterity to operate office equipment including a 10-key adding machine, PC computers, fax machine, and photocopier.
• Ability to work at a fast pace and respond to visual and aural cues in stressful situations.

Sitting at the intersection of cash control and guest experience, the Cage Cashier delivers exceptional guest service while performing all casino cage transactions, including Currency Transaction Reports, W2G tax forms, and exchanges across the Main, Marker, and Chip banks. Operating across the daily shift functions of the vault and cage, this role ensures accurate disbursements and record-keeping that give guests an enjoyable gaming experience.

Duties

• Service all cashiers and team member exchanges throughout the shift.
• Keep cash drawer balanced and impressed at all times.
• Complete Currency Transaction Reports, W2G tax forms, and multiple transaction logs.
• Verify and document personal ID information for checks, cash advances, and slot marker transactions.
• Make exchanges with Main bank, Marker bank, and Chip bank.
• Cash out customers and provide correct change accurately.
• Become familiar with the casino credit application process and assist with chip cleaning and washing.

Experience and Qualifications

• High school diploma or GED equivalent.
• One year of cashier or banking experience preferred.
• Must comply with all state gaming regulations and obtain a gaming license if required.
• Knowledge of company policy and procedures, IRS Bank Secrecy Act, and internal controls.
• Knowledge in all service areas including front window, marker bank, Chip Bank, and main vault.
• Ability to perform job duties under frequent time pressures in an interruptive environment.
• Ability to stand for an entire shift and lift, push, or pull up to 50 pounds.
• Ability to distinguish between colors and work in locations with loud noise and visual distractions.

A key member of the casino cage team, the Cage Cashier accurately redeems gaming chips, slot payout tickets, and Sports Book Tickets while servicing all Casino departments with cash and chip transactions including Table Fills, Slot Jackpots, Poker Exchanges, and Beverage. Collaborating across Front Line Cashiers and department staff, the Cage Cashier maintains regulatory compliance under Indiana Gaming regulations and Title 31 Bank Secrecy Act requirements to ensure full cage accountability each gaming day.

Accountabilities

• Cash guest personal checks, electronic checks, credit card advances, and markers, verifying all appropriate identification.
• Pay and reimburse jackpots for Slot Hosts and redeem chips and make change for Food and Beverage staff.
• Calculate, verify, and fill paper buys and chip transfers from Front Line Cashiers accurately.
• Provide cash drawer replenishment for Front Line Cashiers through buys or cash advances.
• Maintain, verify, and rotate table game chips in primary cabinets and secure all monies within assigned Cage.
• Balance the Cage Bank drawer and accurately record all Main Bank transactions with supporting documents.
• Prepare accountability forms and supporting documents at the conclusion of each gaming day.

Position Requirements

• Must be available for regularly scheduled and flexible work as needed for department coverage, trainings, and meetings.
• Knowledge of Indiana Gaming regulations, Tropicana Evansville's internal controls, policies, and procedures.
• Knowledge of Title 31 Bank Secrecy Act for large cash transactions and recording and reporting requirements.
• Ability to follow the Company Service Standards model at all times.
• Ability to accurately calculate and verify complex cash and chip transactions.