BREAKFAST ATTENDANT JOB DESCRIPTION

A Breakfast Attendant handles what guests notice before they say a word about it. The buffet is either stocked, clean, and on time, or it is not - and in hotel lodging operations, that distinction shapes the guest satisfaction scores that appear on every post-stay survey. This role owns the morning food and beverage window, from pre-service setup through full breakdown, within a hotel's front-of-house environment where Food Handlers certification and TIPs alcohol service compliance are standard operating requirements. It reports into food and beverage or property management and is the visible face of the hotel during the hours most guests form their first impression of the property.

As the Breakfast Attendant, you ensure the hotel's morning dining service runs on schedule, meets food safety standards, and delivers a consistently welcoming experience to every guest during service hours. You operate within the hotel's food and beverage team, coordinating with all property departments to accommodate special requests, maintain cleanliness across service areas, and handle opening and closing procedures within the assigned rotation.

Career Impact: Earning a Food Handlers card and completing TIPs alcohol service certification through this role builds verifiable compliance credentials recognized across the full hotel and lodging sector.

Business Impact: Guest satisfaction scores tied to morning dining are among the most frequently cited metrics in post-stay reviews, and the Breakfast Attendant is the person most directly responsible for those outcomes during service hours.

Growth Opportunity: The daily exposure to front-of-house operations, VIP guest communication, and inventory management provides a practical foundation for advancement into food and beverage supervisor or concierge lounge coordinator roles.

• Set up the breakfast service area before scheduled opening, ensuring all food items are stocked, at correct temperature, and presented to property standards.
• Greet and seat guests in a courteous and timely manner, accommodating special dietary requests and providing accurate information about hotel amenities and local attractions.
• Monitor and replenish food and beverage stations throughout service hours to maintain quality, quantity, and appearance standards.
• Clear, clean, and reset tables and service areas continuously during the shift, keeping floors free of debris and surfaces sanitary at all times.
• Communicate with all hotel departments regarding in-house VIPs and any special guest requests or service needs during the breakfast window.
• Complete breakdown of the buffet after service, including cleaning all equipment, storing reusable goods, restocking supplies, and preparing the area for the following morning.
• Carry out end-of-shift cashiering functions, including closing checks and completing required shift paperwork accurately.
• Maintain sanitation and food safety standards across all preparation and service areas in compliance with local health requirements.

• High school diploma or equivalent, or up to one month of related experience in a food service or hospitality setting, or an equivalent combination of education and experience.
• One or more years of experience in a guest-facing food service or hotel environment, with demonstrated ability to manage multiple tasks during peak service hours.
• Must be able to obtain and maintain a Food Handlers card as required by applicable city, county, or state regulations.
• Must meet the legal age requirement to serve alcoholic beverages and pass a responsible serving course such as TIPs as required by the property.
• Knowledge of food and beverage preparation basics, sanitation standards, and safe food storage practices including date-marking and temperature checks.
• Ability to handle guest complaints and special requests calmly and professionally, offering alternatives when standard options are unavailable.
• Ability to lift and move objects weighing up to 30 to 50 pounds and remain on feet for the duration of a full shift.
• Must be available to work a variable schedule that may include early mornings, weekends, and holidays.

• Previous experience in a hotel complimentary breakfast, concierge lounge, or banquet service environment.
• Basic knowledge of specialty beverage preparation including coffee drinks and non-alcoholic cocktails.
• Proficiency in English and conversational ability in a second language, particularly Spanish, to serve a diverse guest population.
• Familiarity with point-of-sale equipment and basic cash handling procedures including making change and processing end-of-shift receipts.

• Guest satisfaction score for morning dining, as reflected in post-stay survey responses tied to the breakfast period.
• Food temperature compliance rate, measured against pre-service temperature log requirements before each service window opens.
• Setup completion time, tracking whether the buffet is fully stocked and ready at the scheduled opening time each morning.
• Replenishment response time, measuring how quickly stations are restocked when items run low during active service hours.
• End-of-shift paperwork accuracy, reflecting correct cashiering close-out and receipt submission to the General Manager.
• Breakdown completion standard, verified by supervisor sign-off confirming all equipment is cleaned, stored, and the area is prepared for the following day.

• Base Salary Range: $14 to $18 per hour, depending on location and property tier.
• Bonus: Occasional property-level performance bonuses, not universally standard.
• Equity: Not typical for this role and level.
• Health Benefits: Medical, dental, and vision coverage offered by most mid-scale to full-service hotel employers.
• PTO: 5 to 10 days per year, accrual-based, varying by property and brand.
• Common Perks: Hotel employee discounts, complimentary or discounted meals during shifts, and brand-wide travel rate access.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks are a standard condition of employment for this role, and any offer extended is contingent on successful completion of that process. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, and local law. Reasonable accommodations for qualified individuals with disabilities are available upon request throughout the hiring process. Candidates must be legally authorized to work in the United States.

The Breakfast Attendant owns the full guest dining experience, greeting and seating guests, managing cashiering functions, and maintaining food and beverage service areas across all shifts within the hotel's food and beverage operation. Working closely with all hotel departments, this role enables consistent service quality and guest satisfaction by ensuring VIP communication, accommodating special requests, and upholding brand and cleanliness standards.

Key Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Greet and seat guests at appropriate tables in a timely manner.
• Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Clear, clean, and reset tables and hotel spaces per client request or management instruction.
• Stock, organize, and clean bar, food, and service areas and complete all side work each shift.
• Accommodate any special requests made by a guest or offer appropriate alternatives.
• Communicate with all departments regarding in-house VIPs and any special requests and needs.
• Support all areas of beverage and food service as necessary, including washing dishes, restocking equipment, sweeping and mopping floors, and moving trash to designated areas.
• Carry out cashiering functions in closing checks and end-of-shift paperwork.
• Perform opening and closing procedures and side work duties according to station rotation assignment.
• Answer questions about the hotel, brand standards, guest expectations, local area attractions, and things to do.

Required Qualifications

• High School diploma or equivalent and experience in a hotel or related field preferred.
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass a responsible serving course such as TIPs as required by property.
• Must be able to obtain and provide a Food Handlers card as required by city, county, or state.
• Knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Ability to produce high-quality drinks including specialty coffee and tea drinks, specialty cocktails, and other beverage requests.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
• Ability to handle stressful situations in a calm, professional manner.
• Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.

Embedded within the hotel's food and beverage team, the Breakfast Attendant is responsible for the complete set up of the complimentary breakfast arrangement, preparing food using established production procedures and coordinating production schedules to preserve food quality and appearance. Working closely with the supervisor, this role supports guest satisfaction and smooth daily operations by maintaining sanitation standards, managing supply availability, and ensuring all equipment and work areas are kept to standard.

Core Functions

• Prepare food using established production procedures and systems.
• Determine the amount and type of food and supplies required using production systems.
• Ensure availability of supplies and food or approved substitutions in adequate time for preparation.
• Set steam table and serve or ensure proper serving of food for tray line or dining room.
• Comply with established sanitation standards, personal hygiene, and health standards.
• Store food properly and safely, marking the date and item.
• Correctly prepare all food served following standard recipes and special diet orders.
• Plan food production to coordinate with meal serving hours so that quality, temperature, and appearance of food are preserved.
• Maintain daily production records and complete food temperature checks before service.
• Keep work area neat and clean at all times and clean and maintain all equipment used in food preparation.
• Report necessary equipment repair, maintenance needs, and low supplies to supervisor.

Qualifications and Experience

• Previous prep or cook experience required.
• Good working knowledge of the fundamentals of cold and hot food preparation.
• Must be able to understand recipes, measurements, requisition amounts, and portion sizes.
• Ability to work calmly and effectively under pressure with strong problem-solving and organizational skills.
• Ability to work in a team environment and take direction.
• Commitment to quality service and food and beverage knowledge.

Reporting to the kitchen supervisor, the Breakfast Attendant prepares, cooks, and packages food batches including eggs, sausage, and potatoes, operating convection ovens and hot boxes while maintaining sanitation and safety standards in all work areas. Partnering with the broader food service team, this role ensures consistent food quality and quantity, enabling smooth service delivery and a safe, well-stocked kitchen environment.

Primary Duties

• Clean food preparation areas, cooking surfaces, and utensils.
• Cook and package batches of food such as pre-cooked eggs, sausage, potatoes, and hot dogs and hold food warm until served.
• Prepare enough food as sales tour demands require.
• Maintain sanitation, health, and safety standards in work areas.
• Operate convection oven and hot boxes and regulate their temperatures.
• Verify that prepared food meets requirements for quality and quantity.
• Wash, cut, and prepare foods designated for cooking.
• Clean, stock, and restock workstations and display cases.
• Take delivery of supplies.

Skills and Qualifications

• Previous prep or cook experience required.
• Food Handlers permit required.
• Understanding and knowledge of safety, sanitation, and food handling procedures.
• Professional communication skills and ability to take direction.
• Ability to work in a team environment and calmly and effectively under pressure.
• Must have problem-solving abilities and be self-motivated and organized.
• Commitment to quality service and food and beverage knowledge.
• Must be flexible and able to work nights, weekends, and some holidays.

Sitting at the intersection of guest relations and hotel operations, the Breakfast Attendant serves as a liaison between guests and hotel departments within the concierge lounge, managing reservations, following up on special requests, and maintaining a clean and welcoming environment throughout each shift. Operating across front-of-house and back-of-house functions, this role supports guest confidence and satisfaction by delivering accurate local knowledge and maintaining lounge cleanliness and confidentiality standards.

Duties

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
• Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
• Maintain an information file on hotel and local services and attractions and recommend them to guests, suggestively selling hotel amenities and services.
• Clean the concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture, and surfaces.

Experience and Qualifications

• Proven customer service skills including ability to be resourceful and creative.
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times.
• Strong verbal and written communication skills.
• High work ethic, self-initiative.
• Ability to focus and complete work assignments on time despite frequent interruptions.

A key member of the dining room team, the Breakfast Attendant supervises and coordinates restaurant personnel activities, manages dining reservations, collects guest payments, and inspects serving stations to maintain neatness and cleanliness throughout service. Collaborating across front-of-house staff and management, this role enables fast, courteous guest service and accurate end-of-shift financial reporting that supports overall restaurant operations.

Functions

• Supervise and coordinate activities of restaurant personnel to provide fast and courteous service to guests.
• Schedule dining reservations and arrange special services for diners.
• Greet and escort guests and provide menus.
• Inspect dining room serving stations for neatness and cleanliness.
• Collect payments from guests and total receipts at end of shift.
• Perform various other duties as assigned.

Position Requirements

• Minimum of High School education required.
• Minimum of one year in a similar role preferred.
• Basic mathematical skills as needed to make change and give refunds.
• Ability to operate available equipment such as cash registers and calculators.
• Ability to communicate effectively verbally and work flexible hours and shifts.
• Ability to multi-task and exceed expectations of guests and team members.

Accurate guest service and a well-stocked breakfast area depend on the Breakfast Attendant, who sets up breakfast at scheduled times, inventories and reorders supplies, accommodates special guest requests, and assists in maintaining cleanliness of public areas according to company standards. Based within the hotel's front-of-house operations and reporting to the General Manager, this role ensures guests have consistent access to breakfast service and that all receipts and supply records are properly maintained.

Accountabilities

• Set up breakfast at scheduled times and ensure breakfast items are stocked and available to guests during breakfast hours according to company standards.
• Greet guests and accommodate special requests as needed.
• Ensure countertops and machines are clean and tidy at all times.
• Inventory breakfast items regularly and order or purchase items as necessary, providing all receipts to the General Manager.
• Assist in maintaining cleanliness of public areas.

Education and Experience

• Less than a high school diploma or up to one month of related experience or training, or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos, and write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to observe safety and security procedures and report potentially unsafe conditions.

As the Breakfast Attendant at Landmark Hotel Group, this role sets up and breaks down the breakfast buffet, attends to guest needs using suggestive selling techniques, and maintains service areas, refrigeration units, and floors throughout the shift to uphold the hotel's guest satisfaction standards. The food and beverage team relies on this work to ensure fresh items are consistently presented, tables are clean between guests, and all equipment and supplies are correctly stored after service.

Role Responsibilities

• Set up the breakfast properly and ensure fresh items are presented throughout the shift.
• Help with serving and attend to guest needs, answering questions and applying suggestive selling techniques when appropriate.
• Collect any plates, napkins, or flatware left behind as required.
• Set up tables in proper place and clean frequently in between guests.
• Maintain and clean all service areas, refrigeration units, and floors throughout and after service.
• Break down the buffet, ensuring all parts are clean, polished, and stored, and that all supplies are put in their proper places.

Background and Experience

• Experience working in a fast-paced environment required.
• Ability to stand, bend, or walk for an extended period of time.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance.
• Must ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards and anticipate and address guest service needs.
• Comply with quality assurance expectations and standards and report accidents, injuries, and unsafe work conditions to a manager.

Breakfast Attendant maintains the breakfast area and delivers set-up, food station replenishment, guest engagement, and full breakdown of the breakfast bar for the hotel lobby operation. The work directly supports guest comfort and food safety by ensuring dietary and allergy requests are accommodated, stations are kept clean and restocked, and all equipment is returned to proper locations after service.

Day-to-Day Responsibilities

• Prepare, set up, and serve breakfast items for the lobby.
• Clear and clean tables, engage with guests, and clean and replenish food and drink stations.
• Answer guest questions and provide accurate information about hotel amenities and points of interest in the surrounding area.
• Accommodate guest requests for dietary and allergy restrictions.
• Complete breakdown of the breakfast area, including storing all reusable goods, cleaning all equipment and areas, and restocking.

Minimum Qualifications

• Less than high school education or up to one month of related experience or training, or equivalent combination of education and experience.
• Basic reading, writing, and math skills.
• Ability to speak, read, write, and understand English.
• Ability to problem solve with strong organizational and interpersonal skills.
• Ability to manage difficult customer situations with good listening and comprehension.
• Adaptable, punctual, and dependable with ability to learn and apply new skills.

The Breakfast Attendant delivers morning food service by setting up and stocking the breakfast area by 7:00am, busing tables, cleaning the owners lounge and room service kitchen, and ensuring the buffet area remains clean and orderly throughout and after service hours. Working closely with hotel operations staff and reporting to the General Manager, this role maintains the daily standard of the breakfast environment and ensures the lounge is properly prepared for guests each morning.

Key Responsibilities

• Set up breakfast each morning by 7:00am and ensure all food items are well stocked during breakfast hours from 7:00am to 10:00am.
• Clean the owners lounge and breakfast area throughout breakfast service.
• Bus all dirty dishes as guests leave their tables.
• Sweep, vacuum, and wipe down all tables and the breakfast buffet area during and after breakfast service.
• Set up the breakfast area for the daytime setup and clean all breakfast dishes and restock as necessary.
• Clean the room service kitchen at the end of breakfast and clean refrigerators as needed.
• Report to work in a neatly groomed and acceptable manner as outlined in the Employee Resource Guide.

Required Qualifications

• High School diploma or equivalent preferred.
• Previous health club experience preferred.
• Good communication skills and people skills with individuals of all ages.
• Ability to deal with a diversity of individuals.
• Proficient in English and some Spanish preferred.
• Able to lift heavy objects weighing 30 to 50 pounds and stand, walk, lift, and bend during entire shift.