BRANCH DIRECTOR JOB DESCRIPTION

A Branch Director who lets sales and operations drift apart will see carrier relationships erode and customer accounts follow. This role is the answer to that risk. The Branch Director holds unified authority over a freight brokerage branch - owning P&L performance, sales pipeline development, and day-to-day operational compliance with DOT and FMCSA regulations from a single seat. Few positions in the 3PL market demand this breadth of ownership at branch level.

As the Branch Director, you lead the full commercial and operational output of a logistics branch, carrying direct responsibility for revenue targets, staffing, and customer retention within a freight brokerage or third-party logistics environment. You report into senior sales and operations leadership while managing a branch team whose daily performance determines whether carrier and client commitments are met.

Career Impact: Owning branch P&L and FMCSA compliance at this level establishes a track record that opens doors to regional director and VP of Operations roles within the freight brokerage market.

Business Impact: The accounts you develop and the operational standards you enforce directly determine whether the branch retains its shipper base and sustains carrier network reliability.

Growth Opportunity: Exposure to 3PL business development, dispatch operations, and cross-functional corporate alignment accelerates the skills most valued at the next level of logistics leadership.

• Own branch P&L performance, providing monthly and quarterly financial updates to senior leadership.
• Lead all administrative, operational and sales functions of the branch to ensure targets are met.
• Develop new shipper accounts and expand existing client relationships within the 3PL freight market.
• Monitor quality, cost and efficiency of freight movement to meet and exceed customer requirements.
• Oversee HR administration including hiring, staffing decisions, performance management and disciplinary action.
• Coach and mentor branch staff to achieve individual KPIs and revenue growth goals.
• Ensure branch operations comply with DOT and FMCSA regulations across dispatch and carrier management.
• Collaborate with corporate departments including accounting, legal and HR to align branch execution with company standards.

• Bachelor's degree in business, logistics, supply chain or equivalent work experience.
• 8 or more years of logistics and transportation experience, with focus on business development and P&L management.
• Demonstrated experience in freight brokerage, third-party logistics or account management within a carrier network environment.
• Knowledge of DOT and FMCSA rules and regulations as they apply to freight dispatch and brokerage operations.
• Proven ability to lead, train and develop branch-level teams toward measurable sales and operational outcomes.
• Strong oral and written communication skills with the ability to manage internal and external stakeholder relationships.
• Experience in dispatch operations or transportation operations management preferred.

• Established book of business including an active shipper or carrier base transferable to a new branch.
• Prior experience managing branch-level budgets and reporting performance against operating profit targets.
• Familiarity with electronic transportation management platforms used in freight brokerage environments.
• Willingness to be available outside standard hours to support time-sensitive freight operations as needed.

• Branch gross margin percentage, reflecting revenue retained after carrier cost on brokered loads.
• Month-over-month new account acquisition count, measuring growth of the shipper client base.
• Customer retention rate across active shipper accounts managed within the branch.
• P&L variance to budget, tracking how closely monthly operating results meet forecasted targets.
• Staff KPI attainment rate across branch employees, reflecting coaching and performance management effectiveness.
• Typical tools: Transportation management systems (commonly McLeod or similar); CRM platforms (commonly Salesforce or similar).

• Base Salary Range: $90,000 to $130,000 annually depending on market and book of business.
• Bonus: performance-based commission or profit-sharing tied to branch P&L results.
• Equity: not typical at branch director level in freight brokerage.
• Health Benefits: medical, dental and vision coverage standard across most logistics employers.
• PTO: 15 to 20 days annually plus standard federal holidays.
• Common Perks: Mileage reimbursement, cell phone allowance and access to industry conference attendance.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Candidates are considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in the hiring process should notify the recruiting team at the time of application. Employment in this role is contingent upon successful completion of a background check. All candidates must be authorized to work in the United States.

The Branch Director owns the full administrative, operational, and sales functions of a Circle Logistics branch, overseeing HR administration, P&L responsibility, and the movement and storage of goods. Reporting to the leadership team, this role develops new business and delivers the financial growth that strengthens the branch's market position within one of Transport Topics' Top 50 Freight Brokerages.

Key Responsibilities

• Oversee all administrative, operational and sales functions of the branch.
• Manage operations to ensure customer requirements are met and exceeded.
• Oversee HR administration including performance and staffing.
• Monitor the quality, quantity, cost and efficiency of the movement and storage of goods.
• Maintain responsibility of branch P&L and provide monthly performance updates.
• Develop new business and achieve financial goals with guidance from the leadership team.
• Perform additional duties as assigned.

Required Qualifications

• 8+ years of experience in logistics and transportation with focus on business development and P&L management.
• 5+ years of experience with progressive professional growth.
• Bachelor's degree or equivalent experience and relevant professional qualification.
• Freight brokerage or account management experience preferred.
• Transportation experience in dispatch and operations preferred.
• Knowledge of electronic transportation platforms and software.
• Knowledge of DOT and FMCSA rules and regulations.
• Freight brokering and dispatching experience of 2 years required.
• Excellent oral and written communication skills.

Embedded within branch operations, the Branch Director oversees efficiency, quality, customer satisfaction, and cost-effective resource management across new, used, rental, service, parts, and transportation functions. Working closely with leadership, this role implements safety programs, analyzes employee performance metrics, and delivers the operational results that sustain budgeted profit and working capital targets.

Core Functions

• Oversee operations to ensure efficiency, quality, customer satisfaction and cost-effective management of resources.
• Establish and implement safety programs in line with company values and programs.
• Manage the business to achieve budgeted operating profit and working capital targets.
• Develop and oversee all branch operations including new, used, rental, service, parts and transportation.
• Manage internal and external property and systems installations and repairs.
• Provide support and direction to sales and sales support team.
• Collaborate with leadership to implement new or improve existing processes.
• Measure and analyze employee performance and operational metrics.
• Provide mentoring and guidance to employees.

Qualifications and Experience

• Minimum 5 years of experience in materials handling operations.
• Minimum 3 years of leadership experience.
• Proven experience with customer driven roles.
• Proficient in MS Office Suite required.
• Highly motivated with exceptional organizational and communication skills, both oral and written.
• Must be a team-oriented professional who can handle multiple projects in a fast-paced environment.
• Demonstrated ability to lead, train, mentor and implement best practices amongst reports.

Reporting to senior leadership, the Branch Director shapes the growth of FitzMark's newest branch by overseeing day-to-day workflow, P&L accountability, and new business generation in the 3PL market. Partnering with the recruiting department and operations team, this role converts client opportunities and freight market insight into revenue growth that advances the branch toward its financial targets.

Primary Duties

• Oversee all functions and the day-to-day workflow of the branch.
• Coach and mentor employees to ensure sales, revenue growth and individual KPIs are met.
• Maintain responsibility of branch P&L and provide daily, monthly and quarterly performance updates.
• Generate new business opportunities in the 3PL market and assist in the transition to operations team.
• Identify opportunities for continued growth with new and existing client base.
• Demonstrate an in-depth understanding of freight market conditions and business trends.
• Work alongside recruiting department in candidate selection process for the respective branch.
• Perform supervisory responsibilities such as discipline and termination of employees as needed.

Skills and Qualifications

• 3+ years of sales experience within the logistics industry.
• Bachelor's degree or equivalent related work or military experience.
• Proven track record and mindset of success in a sales role.
• Previous experience in leadership or management role preferred.
• Well-developed professional network and book of business.
• Self-motivated with ability to operate autonomously within an organization.

Sitting at the intersection of community relations and healthcare compliance, the Branch Director leads daily operations across the New York and Brooklyn offices, overseeing hiring, training, strategic planning, and budget forecasting in a homecare setting. Operating across corporate, regional, and field teams, this role ensures client satisfaction, regulatory compliance, and fiscal performance that sustains quality home care service delivery.

Duties

• Oversee the day-to-day operations of the New York and Brooklyn offices and service delivery in the New York area.
• Receive, investigate and respond to all incidents, complaints and concerns reported by employees, clients or referral sources.
• Communicate with clients and their families to ensure satisfaction with services being provided.
• Develop and cultivate relationships with referral sources to ensure efficient communication and satisfaction.
• Implement operational changes to maximize efficiency, impact and plans for long-term sustainability.
• Provide oversight on strategic planning, special projects and initiatives.
• Monitor operational progress toward accomplishing fiscal and strategic goals.
• Supervise branch employees and coordinate with corporate and regional office support teams.
• Coordinate and oversee the hiring, training and orientation of all new office and field employees.
• Maintain compliance with all local, state and federal laws and regulations regarding licensure and certification.
• Participate in the branch budgeting process, budget forecasting and achieving budget targets.

Education and Experience

• Bachelor's degree in business, health administration, nursing or related field.
• 5 years of homecare experience.
• 2 years of supervisory experience.
• Sales or business development experience.
• Experience with electronic medical records and customer relationship management systems preferred.
• Excellent customer service skills with the ability to mediate and resolve conflict and complaints.
• Established working relationships with healthcare professionals in the Charlotte area.
• Strong organizational and time management skills with ability to manage multiple projects.
• Excellent computer skills with experience in Microsoft Office programs required.
• Excellent interpersonal skills with ability to develop positive working relationships.
• Ability to think critically and propose solutions to operational issues.

A key member of STIHL USA's regional leadership, the Branch Director leads a Pacific Branch team of 50 or more across sales, distribution, service, dealer relations, and marketing to drive maximum sales and operating efficiency. Collaborating across department heads, field sales, and executive leadership, this role advances dealer network growth and market position for products, parts, and accessories across California, Hawaii, Arizona, and Nevada.

Strategic Responsibilities

• Manage and lead the overall operations of the Pacific Branch including sales, distribution and service of all products, parts and accessories.
• Oversee the financial position of the branch including dealer accounts, operating expenses, capital expenditures, personnel costs and inventory costs.
• Develop and maintain strong relations with existing dealers and direct recruitment of new dealers in conformance with STIHL standards.
• Develop and implement advertising, sales promotions and marketing plans to secure market position.
• Own and develop strategic and tactical plans and goals for the department.
• Create workforce and staffing plans to ensure availability of staff necessary to accomplish departmental business results.
• Communicate sales policy, philosophy and objectives to ensure maximum sales and operating efficiency.
• Influence executive leadership and communicate with parties within and outside the department.

Professional Experience

• Bachelor's degree in marketing, business or related discipline required.
• 12+ years of progressively responsible experience including minimum 5+ years in team and department management.
• Experience in sales of portable outdoor power equipment preferred.
• Experience managing a large team and departments of 50+ employees.
• Advanced management and leadership knowledge to lead multiple job areas.
• Intermediate to advanced knowledge of Microsoft software including Word, Excel and PowerPoint.
• Knowledge of MRP system and SAP applications preferred.
• Excellent verbal and written communication skills.

Consistent program quality and member safety depend on the Branch Director, who oversees discipline procedures, staff supervision, and elementary age programming across a Boys and Girls Club branch location. Based within a youth-serving organization, this role evaluates program effectiveness, mentors Youth Development Specialists, and conducts parent meetings to create a well-balanced, safe environment.

Functions

• Oversee discipline and guidance procedures to ensure consistency in rules and expectations throughout the Club.
• Monitor and evaluate situations quickly using good judgment to make decisions and take appropriate action.
• Provide supervision and leadership to area and program staff and volunteers.
• Evaluate programs and make program recommendations or changes based on success of the programs.
• Evaluate elementary age programming needs of the branch location ensuring a creative, well-balanced and safe program.
• Promote and develop leadership skills in Club members and Youth Development Specialists.
• Communicate with and mentor staff to embrace the organizational mission.
• Assist in special events, fundraisers and program events.
• Conduct behavioral and parent meetings for elementary age members.

Background and Experience

• Bachelor's degree in human services, education or related field preferred.
• Three years of experience in facilitating, developing and implementing programs for elementary age youth.
• Advanced knowledge of child and adolescent development, behavior management and youth development programming.
• Passion for youth development and mission of the organization.
• Strong written and verbal communication skills.
• Demonstrated leadership skills with ability to motivate and inspire.
• Ability to communicate effectively with young people from diverse and high-risk backgrounds ages 6-12.
• Ability to work independently and efficiently.

As the Branch Director, this role takes full accountability for branch profitability by maintaining a comprehensive lettings register, growing the managed portfolio, and driving outstanding customer experience in the residential lettings sector. The lettings team relies on this work to meet and exceed sales targets through consistent coaching, legislative compliance, and a competitive approach to winning market appraisals and instructions.

Accountabilities

• Identify areas of improvement to meet targets and expectations.
• Maintain a comprehensive register and generate and win market appraisals and instructions.
• Maintain and increase the managed portfolio, balancing with Rent Collect and Let Only business.
• Coach and motivate the lettings team to achieve and exceed results, leading by example.
• Drive and deliver an outstanding customer experience.
• Keep up to date with legislative compliance and demonstrate strong industry knowledge.

Experience and Qualifications

• Proven and successful track record of working in the residential lettings sector at a senior level.
• Strong understanding of the residential lettings industry and the local lettings market.
• Previous experience managing a team of negotiators, setting and monitoring targets and KPIs.
• Strong verbal and written communication skills.
• Resilient, consistent and organized with a competitive nature to succeed.
• Ability to lead from the front.