BIKE MECHANIC JOB DESCRIPTION

A Bike Mechanic is the person in a shop who keeps every bicycle rideable. In specialty cycling retail, that means handling repair intake from the moment a customer describes a problem through the moment a completed bike is returned road-ready. Vendor certifications - including those covering hydraulic brake systems and e-bike platforms - define the technical floor for the role. The shop service bay depends on one person who can tune, build, and diagnose under time pressure while keeping paperwork accurate and the workspace OSHA-compliant.

As the Bike Mechanic, you own the full repair and assembly workflow in a retail shop environment, performing suspension service, wheel builds, and frame-up builds while ensuring every job meets documented safety and quality standards. You work within a shop team that includes a Service Manager and fellow technicians, with direct accountability to customers whose satisfaction drives repeat business.

Career Impact: Earning and maintaining vendor certifications in hydraulic brake systems and e-bike platforms builds recognized technical credentials that hold value across the specialty cycling retail market.

Business Impact: When repairs leave the shop accurate and on time, customers return and shop liability stays protected - outcomes that depend entirely on the mechanic's precision and documentation habits.

Growth Opportunity: Experience handling frame-up builds, electronic shifting service, and training new technicians creates a clear path toward a senior technician or Service Manager role within a retail operation.

• Perform bicycle assembly, tuning, and repair including suspension maintenance, hydraulic brake service, and electronic shifting service to meet documented safety standards.
• Build wheels and complete frame-up builds with accurate component ordering to ensure each unit leaves the shop roadworthy.
• Conduct repair intake by assessing, quoting, and prioritizing incoming service work so customer timeframes are met or exceeded.
• Complete service paperwork legibly and accurately for every repair, filing documentation in accordance with shop procedures.
• Manage special order parts and warranty items with timely follow-through and organized supporting documentation.
• Maintain shop cleanliness and an OSHA-compliant work environment throughout each shift.
• Support the Service Manager by assisting in training and onboarding of new mechanics and holding service quality to shop standards.

• High school diploma, GED equivalent, or vocational education program completed as a mechanic.
• 2 or more years of bicycle repair experience, with demonstrated proficiency in suspension service, hydraulic brakes, and wheel building.
• Current vendor certifications obtained and maintained, or ability to obtain within 30 days of hire.
• Proficient in frame-up builds, disc brake setup and bleeding, derailleur adjustment, and e-bike service procedures.
• Strong customer service orientation with ability to manage multiple repair jobs and customer interactions simultaneously.
• Basic computer skills with ability to learn point-of-sale and service ticketing systems.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Ability to lift and carry up to 52 lbs and stand for extended periods throughout a full shift.

• Deep understanding of bicycle fit and ability to identify manufacturing defects during inspection.
• Experience assisting in the development of shop training guidelines or service standards.
• Familiarity with rental fleet operations including check-in, check-out, and fleet upkeep procedures.
• Exposure to ski or snowboard equipment service as a secondary repair discipline.

• Repair turnaround time measured against quoted customer timeframes for each job.
• Service paperwork accuracy rate reflecting completeness and legibility across all completed work orders.
• Vendor certification status maintained current with zero lapsed credentials at any audit point.
• Customer return rate for service work reflecting consistency of repair outcomes.
• Warranty and special order resolution time measured from intake to completed documentation and part delivery.

• Base Salary Range: $18 to $26 per hour depending on certification level and experience.
• Bonus: Performance or seasonal bonus common in higher-volume retail shops.
• Equity: Not typical at this level in retail.
• Health Benefits: Medical, dental, and vision coverage standard at full-time retail employers.
• PTO: 10 to 15 days annually, varying by tenure and employer.
• Common Perks: Employee discount on bikes and gear, vendor training sponsorship, and flexible scheduling.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Reasonable accommodations are available to applicants and employees with disabilities throughout the hiring process and during employment, in accordance with the Americans with Disabilities Act and applicable state law. All qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under federal, state, or local law. Employment in this role is contingent on successful completion of a background check. Candidates must be authorized to work in the United States.

The Bike Mechanic owns the full service workflow at a retail shop, performing suspension maintenance, hydraulic brake service, e-bike service, wheel building, and frame-up builds while ensuring every job meets safety and documentation standards. Working alongside the Service Manager and fellow technicians, the Bike Mechanic directly supports customer satisfaction and shop accountability across all service operations.

Key Responsibilities

• Provide customers with the highest level of technical service.
• Gather and respond to service requests and ensure work is properly and safely completed to customer satisfaction.
• Protect company liability in regard to services performed.
• Ensure service paperwork is completed legibly, accurately, and filed accordingly.
• Tune bikes using proper tools while following all safety procedures including suspension maintenance, hydraulic brake service, and e-bike service.
• Build wheels and complete frame-up bike builds including accurate ordering of components.
• Handle electronic shifting service and ensure proper housekeeping and cleanliness of the shop.
• Ensure special order parts and warranty items are handled in a timely fashion with proper documentation.
• Assist in training and onboarding of new and current bike mechanics and service technicians.
• Support Service Manager in holding staff accountable for quality of work and all policies and procedures.

Required Qualifications

• HS Diploma or GED equivalent.
• Obtain and maintain current vendor certifications.
• At least 2 years of relevant work experience required.
• Show mechanical aptitude to perform tunes and repairs within allocated times within 30 days of hire.
• Proficient in suspension maintenance, hydraulic brake service, e-bike service, wheel building, and electronic shifting service.
• Basic computer skills with ability to learn new systems.
• Excellent customer service skills with commitment to exceptional service, ability to handle multiple customers and projects at one time, and average math skills.
• English fluency required.
• Ability to work a flexible schedule including nights, holidays, and weekends.

Embedded within a retail and rental shop environment, the Bike Mechanic completes bicycle assembly, inspection, tuning, and repair work while assisting customers in selecting proper equipment and accessories. Working closely with store teams and community partners, the Bike Mechanic ensures rental operations run on time and service quality consistently meets or exceeds customer timeframes.

Core Functions

• Complete bicycle assembly, inspection, and tuning.
• Assist retail and rental customers in selecting proper equipment and accessories by understanding gear assortment and customer needs.
• Complete all service work to quality standard and within or exceeding customer timeframes.
• Maintain a clean and organized shop environment.
• Learn and evolve with dynamic store IT systems, programs, and operational procedures.
• Assist in development of standards and training guidelines.
• Participate as a representative at events and volunteer opportunities within the community.
• Ensure all rental shop tasks including check-in, check-out, and upkeep are completed properly and on time.

Qualifications and Experience

• Ability to work full day shifts including weekdays, weekends, and most major holidays.
• Proficient in disc brake setup and bleeding, derailleur setup, suspension service, wheel building and truing, frame alignment, and proper frame prep techniques.
• Ability to effectively multitask in a high-energy, fast-paced omni-channel retail environment.
• Deep understanding of bicycle fit and ability to identify manufacturing issues.
• Vibrant and welcoming approach to customer service with honest and direct communication skills.

Reporting to the production manager, the Bike Mechanic assembles e-bike parts and complete e-bikes within a warehouse production environment while managing inventory tracking and on-time customer delivery. Partnering with the wider production team, this role strengthens operational systems and provides direct technical support that keeps fulfillment running reliably.

Primary Duties

• Build and assemble e-bike parts and e-bikes.
• Securely package and ship products to customers.
• Track inventory to ensure all components are accounted for.
• Unload, sort, and store inventory in the production warehouse.
• Maintain a clean and organized workspace.
• Help develop and maintain a system of operations for production.
• Assist with daily needs of the production manager and ensure on-time delivery of products.

Skills and Qualifications

• Bosch certification considered an asset.
• 1 or more years of hands-on experience in building e-bikes, with previous e-bike assembly and repair experience preferred.
• Interest in electric bikes and strong understanding of e-bike components considered an asset.
• Comfort and familiarity with non-bike specific power tools, with soldering experience preferred.
• Capable of problem solving and thinking analytically, with ability to thrive both independently and as part of a team.
• Valid driver's license considered an asset.

Sitting at the intersection of technical repair and operational triage, the Bike Mechanic independently repairs bikes and e-bikes, prepares new units for roadworthiness, and maintains accurate data in the repair database. Operating across special-case handling, insurance documentation, and pre-organization of inflow, this role ensures mechanics receive properly sorted bikes and that every repair record stays current and complete.

Duties

• Repair bikes and e-bikes independently with no supervision.
• Prepare new bikes and e-bikes and make them roadworthy.
• Ensure bike and repair data is properly captured and kept up to date in the repair database.
• Handle special case bikes including in-use, double frame numbers, found, missing, and special broken units requiring documentation for insurance or police.
• Organize broken inflow and pre-organize bikes for mechanics through triage.

Experience and Qualifications

• Certified bike mechanic with relevant experience in a similar role preferred.
• Enthusiastic about bicycles and good service.
• Ability to identify even minor issues.
• German and or English language skills required.
• Ability to work independently as well as in a team environment.

A key member of the Brisbane operations team, the Bike Mechanic leads the new bike workshop and the customer servicing program while delivering e-bikes and providing mobile support across the city. Collaborating across operational and product development projects, this role builds the service foundation that enables consistent, high-quality customer outcomes in a growing e-bike market.

Accountabilities

• Build and lead the new bike workshop including spare parts inventories and equipment management.
• Lead the bike servicing program for the Brisbane customer base.
• Deliver e-bikes to new customers.
• Provide mobile bike servicing and customer support across Brisbane.
• Contribute to operational and product development projects.

Position Requirements

• Minimum 2 years of bicycle mechanic experience, with e-bike experience highly desirable.
• Experience in retail or customer service roles.
• Current full QLD driver's licence required.
• Excellent interpersonal and communication skills.
• Ability to manage and organize work in a systematic and timely manner and strong attention to detail.

Efficient pre-delivery inspection and puncture repair across e-bikes and scooters depend on the Bike Mechanic, who conducts thorough safety checks, identifies faults, and helps develop improved techniques to raise shop throughput. Based within a fast-moving micro-mobility operation, the Bike Mechanic keeps every unit leaving the shop in excellent condition while managing multiple tasks across service and repair.

Job Functions

• Conduct pre-delivery inspections.
• Ensure each item leaves the shop in excellent condition.
• Perform puncture repairs and help develop new techniques to improve efficiency of the process.
• Identify faults and complete full pre-delivery inspections on e-bikes and scooters.
• Maintain a safe, organized workspace and adapt to fast-paced production demands.

Background and Experience

• Cytech Level 2 bicycle mechanics training or equivalent preferred.
• Minimum 1 year of experience in bike maintenance.
• Strong understanding of or interest in micro mobility and electric scooters and e-bikes.
• Previous experience in a retail or e-commerce business preferred.
• Eagerness to solve problems and identify root causes, with ability to manage multiple tasks and keep team and customers informed.
• Self-starter able to work both independently and collaboratively, with flexibility to work irregular hours when needed.

As the Bike Mechanic, this role executes full bicycle assembly, inspection, repair, and component conversion while coordinating service contracts and ensuring all parts meet dimensional accuracy and quality standards. The service and customer support team relies on this work to resolve defects, maintain accurate records, and deliver a consistent, high-quality experience across every repair interaction.

What You'll Do

• Complete assembly of bicycles including mounting of accessories, attachment parts, and setting work for gear and brake systems.
• Test drive bicycles using a checklist after assembly.
• Inspect bicycles when new or turned in for service and repair as appropriate including exchange of worn parts.
• Provide customer support including service, claims, and selling of bike components.
• Check and prepare all manufactured parts, components, and additional equipment for dimensional accuracy, quality, and functionality.
• Convert components and additional equipment as required.
• Record defects and complaints and consult with colleagues and supervisor for problem resolution.

Technical Qualifications

• Successfully completed vocational education program as a mechanic.
• Minimum 1 year of experience in technical repair and or rework of bicycles or similar product.
• Knowledge of components in the bicycle industry and interest in cycling.
• Driven to deliver high quality work, resilient, flexible, and quick to understand and follow predetermined processes.
• Customer service oriented with strong attention to detail.

Bike Mechanic delivers professional bicycle repairs across indoor shop and field environments, adhering to schedules and OSHA-compliant workplace standards while supporting the Bike Fleet Management team with accurate reporting and performance improvement. The work directly supports a well-maintained fleet by ensuring repairs are completed on time, feedback is actively incorporated, and shop operations improve continuously.

Day-to-Day Responsibilities

• Complete bicycle repairs in a professional and timely manner.
• Adhere to a set schedule and report for work as assigned.
• Respond to requests from management and help maintain an OSHA-compliant workplace.
• Ensure all necessary reporting is accurate, complete, and timely.
• Receive feedback on repair performance and make improvements under guidance of the Bike Fleet Management team.
• Work in an indoor bike repair shop and or out in the field.

Minimum Qualifications

• Minimum 6 months of experience in professional bicycle repair.
• Proven technical and mechanical aptitude with experience using hand, air, and power tools.
• Excellent organizational skills and ability to follow instructions from management, communicate frequently with the team, and solicit feedback to improve performance.
• Enthusiastically adapt to changes in the work environment and actively seek creative solutions to improve shop operations.
• Ability to perform activities requiring bending, stooping, and lifting up to 52 lbs.

The Bike Mechanic shapes day-to-day output in a cargo bike workshop by assembling cargo and e-cargo bikes, managing a small team of mechanics, and ensuring daily production targets are met to a high standard. Working alongside customers and the sales team, the Bike Mechanic delivers the operational structure and team coordination that keep workshop throughput consistent and quality reliable.

Leadership Responsibilities

• Manage a busy cargo bike workshop.
• Assemble cargo and e-cargo bikes.
• Manage a small team of mechanics.
• Ensure daily production targets are met to a high standard.
• Order parts and supplies as required.

Knowledge Skills and Abilities

• Experience in a similar environment or senior bike mechanic role required.
• Able to demonstrate team management and motivational skills with capability to create structure and organization.
• E-assist maintenance, diagnostics, and knowledge preferred, with full conversance in complete bicycle mechanics essential.
• Tech savvy and a competent user of computers.
• Excellent timekeeping and strong attention to detail.
• Ability to liaise with customers, the sales team, and mechanics clearly and professionally.