Job Summary: 

• Take administrative and functional responsibility for a small back-office operations support team 
• Manage the members and develop skill sets to expand the team's capabilities and provide growth opportunities
• Work closely with the production and engineering teams on-shore to ensure to determine tasks, priorities, and deliverables
• Delegate, monitor, and review the tasks assigned to the team by providing appropriate instructions and guidance
• Report the progress of monthly/quarterly deliverables and initiatives to the onshore/offshore teams
• Become quickly proficient with different systems we use from a data and reporting standpoint
• Managing, coaching, and developing a high-performing quality team
• Provide focused feedback to teams based on performance and quality data
• Responsible for identifying and resolving routine problems and operational issues within the system
• Ensure proper documentation and audit trail for all the reports prepared

Skills on Resume: 

• Leadership (Soft Skills)
• Team Development (Soft Skills)
• Collaboration (Soft Skills)
• Task Delegation (Soft Skills)
• Reporting (Soft Skills)
• Systems Proficiency (Hard Skills)
• Coaching and Feedback (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Understand program key metrics and reports on KPIs with proficiency at conflict management.
• Identify the signs that may indicate possible performance opportunities and what areas to focus on to improve these numbers.
• Direct supervision of multiple supervisors with indirect supervision of CSRs.
• Perform responsibilities according to the organization's policies and applicable laws.
• Interview hire and train employees, and plan, delegate, and direct work
• Effectively use verbal and written communication skills to convey business concepts, strategies, and information
• Provide employee performance appraisal as well as rewards and discipline employees.
• Addresses internal/external complaints and resolves problems.
• Set goals and career development opportunities for staff and optimize the ERP functionalities. 
• Balance financial bottom line and quality customer service levels.

Skills on Resume: 

• Analytics (Hard Skills)
• Conflict Management (Soft Skills)
• Performance Management (Hard Skills)
• Supervisory Skills (Hard Skills)
• Compliance (Hard Skills)
• Recruitment (Hard Skills)
• Communication (Soft Skills)
• Performance Management (Hard Skills)

Job Summary: 

• Managing and motivating the team through smart objectives and training.
• Ensure the good running of the day-to-day support operations by the team 
• Encoding the entrance of goods, ensuring the groundwork for the labeling and the administrative tasks for the goods’ online release
• Responsible for the supplier's relationship such as tracing orders and status, ensuring In-time deliveries, and after-sales service management
• Manage the whole inventory process, define KPIs for the department and ensure the follow-up
• Support the migration of the current ERP to version Y2 of CEGID by structuring the database 
• Optimize inventory management and support the management of interfaces related to the specificities of the various online sales platforms
• Ensure good relationships with the other departments including purchase, sales, logistics, marketing, accounting, etc.
• Build strong, sustainable relations with internal/external stakeholders
• Effectively managing upward and downward communication

Skills on Resume: 

• Leadership (Soft Skills)
• Operational Management (Hard Skills)
• Supplier Relationship (Hard Skills)
• Inventory Management (Hard Skills)
• Database Structuring (Hard Skills)
• Supply Chain (Hard Skills)
• Collaboration (Soft Skills)
• Stakeholder Management (Soft Skills)

Job Summary: 

• Collaborate with various departments within the organization and provide support 
• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Tracking, following up, and administrating orders and shipments
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Take ownership of customers' issues and forward upselling and cross-selling opportunities to the sales team
• Coordinate office activities and operations to secure efficiency and compliance with company policies
• Provide process improvements, review, and update standard operating procedures
• Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable
• Responsible for inventory control, special orders, and vendor Relationship management
• Assist store team with merchandise questions and custom orders

Skills on Resume: 

• Collaboration (Soft Skills)
• Administrative Planning (Hard Skills)
• Order and Shipment (Hard Skills)
• Information Flow (Hard Skills)
• Customer Issue (Soft Skills)
• Office Operations (Soft Skills)
• Process Improvement (Hard Skills)
• Tool and Process (Hard Skills)

Job Summary: 

• Coordinate office changes, moving of teams, office equipment requests, and negotiating with new services and suppliers.
• Responsible for operation processes including payroll processing, vacation overview, and timesheets.
• Support for complex or non-standard issues and requests for the team
• Responsible for car fleet policy administration and managing contracts and suppliers, support for drivers, and car returns.
• Responsible for the definition and launch of new processes based on business needs
• Support Finance and Accounting to cooperate effectively with the Finance team and Accounting company
• Review the agreements with suppliers, negotiations, etc.
• Responsible for operation procedures for all teams related to day-to-day agenda, guidelines, and policies
• Manage all aspects of the back-office operations of dotData as described in the Job Overview.
• Establish and document back-office operation processes to make them repeatable and efficient.

Skills on Resume: 

• Project Management (Hard Skills)
• Administrative Proficiency (Hard Skills)
• Problem Solving (Hard Skills)
• Contract Management (Hard Skills)
• Process Improvement (Hard Skills)
• Financial Acumen (Hard Skills)
• Communication (Soft Skills)
• Standardization (Hard Skills)

Job Summary: 

• Supporting Sales and Partnerships teams in Daily Business
• Entering contract details and making changes in the CRM (HubSpot at the moment)
• Maintaining CRM to become a single point of truth and supervising the process of signing contracts
• Preparing weekly/monthly/ad hoc reporting to the Board of Directors/Heads team
• Update Notion to make sure all the sales/partnerships materials are up-to-date 
• Responsible for cross-team cooperation with Finance, and Administration
• Processing and tracking of customer invoices and customer master data maintenance
• Taking care of simple integrations in HubSpot/Excel/etc and cooperation with external CRM consultants
• Troubleshoot functional and technical issues related to workflows, static data, market data, HubSpot
• Identify and drive process improvements in Both CRM and actual sales/partnership processes

Skills on Resume: 

• CRM Management (Hard Skills)
• Data Reporting (Hard Skills)
• Documentation (Soft Skills)
• Collaboration (Soft Skills)
• Financial Administration (Hard Skills)
• Technical Support (Hard Skills)
• Troubleshooting (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Support the business and employees' needs in performing the key responsibilities
• Arrange and manage team activities to maintain high interaction between team members while working remotely
• Planning and execution of Social activities and contributing to team effort by accomplishing related results 
• Helping with employees/contractors' onboarding tasks
• Responsible for the management of the back office team, shipping and receiving inventory
• Managing the back-office team, creating and overseeing special orders
• Responsible for Shipping and receiving merchandise and inventory management
• Undertaking, controlling, and delivering on ad-hoc projects, and providing daily, weekly, and monthly figures and MI reports,
• Maintain a thorough knowledge of CTG products and services throughout the team
• Proactively seek out areas of opportunity to develop the back office function.

Skills on Resume: 

• Communication (Soft Skills)
• Team Management (Hard Skills)
• Event Planning (Hard Skills)
• Onboarding (Hard Skills)
• Inventory Management (Hard Skills)
• Project Management (Hard Skills)
• Data Analysis (Hard Skills)
• Product Knowledge (Hard Skills)

Job Summary: 

• Manage and motivate teams to achieve individual and team throughput targets and associated KPIs
• Leading, managing, and motivating to ensure that the service standards and targets are met whilst team morale remains high.
• Responsible for staff development, mentoring, and succession planning. maintaining and developing training material for the team.
• Maintains up-to-date office manuals, binders, and other necessary documentation
• Responsible for intra and interdepartmental communication
• Participates in department meetings and Safety meetings and oversees the cleaning and maintenance of the facility
• Responsible for the dental equipment inventory, maintenance, and repairs
• Approve and support the Team Director with the approval of invoices for repairs, maintenance, equipment, and supplies
• Maintains appropriate inventory levels, coordinates the selection and ordering of supplies and equipment
• Coordinates repairs and maintenance appointments, maintains the online ordering system

Skills on Resume: 

• Leadership (Soft Skills)
• Staff Development (Soft Skills)
• Training Material (Hard Skills)
• Documentation (Hard Skills)
• Communication (Soft Skills)
• Facility Maintenance (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Financial Management (Hard Skills)

Job Summary: 

• Assigns duties to employees and provides on-site guidance, interpretation, and supervision of established back office procedures.
• Train, manage, and motivate team members to ensure consistent and maximum productivity and quality of care.
• Conducts performance evaluations and procedure audits, new clinical support staff orientation
• Conducts staff competencies and regular meetings with direct reports
• Approves timecards and time off for direct reports and is familiar with alternative workweek schedules and provisions. 
• Uses appropriate forms for accurate record keeping and runs attendance reports. 
• Makes sure the clinic is appropriately staffed at all times by planning coverage and creating staff work schedules tables.
• Ensures adherence to all laws and regulations regarding employment, affirmative action, medications, medical waste disposal, and safety
• Maintains an appropriate office environment and ensures all compliance postings are current
• Responsible for ensuring employees greet, welcome, and assist all patients and guests.

Skills on Resume: 

• Leadership (Soft Skills)
• Training and Development (Hard Skills)
• Communication (Soft Skills)
• Organization(Hard Skills)
• Administration (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Attention to Detail (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Addresses patient complaints, files incident reports, and performs chart audits and referrals audits.
• Participates actively in the department's Quality Improvement and Risk Management program.
• Ensures that patient records are accurate and complete and that patient confidentiality is strictly maintained
• Supervises lab cases and lab protocol, and acts as an RDA
• Maintains the office manual and OSHA manual, monitors and updates Policies and Procedures
• Assists Team Director with interviews of support staff job applicants and makes recommendations. 
• Schedules and collects supporting information for working interviews 
• Assists the Team Director with the achievement of department goals.
• Conducts yearly OSHA review, sharps review, and radiology review as well as other training

Skills on Resume: 

• Customer Service (Soft Skills)
• Documentation (Hard Skills)
• Quality Improvement (Hard Skills)
• Confidentiality (Hard Skills)
• Supervisory (Hard Skills)
• Administrative (Hard Skills)
• Recruitment (Hard Skills)
• Organization(Soft Skills)