AUTOMOTIVE SERVICE MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Sep 19, 2024 - The Automotive Service Advisor excels in utilizing Microsoft Office and shows proficiency with SAP and MicroStrategy. With a strong quantitative background and adeptness in data analysis, this role requires A-level education including Maths and English GCSEs. Demonstrates expertise in customer interactions and managing daily operations within fast-paced automotive service environments, ensuring meticulous attention to detail and robust communication skills.
Summary of Automotive Service Manager Knowledge and Qualifications on Resume
1. BS in Management with 2 years of Experience
- Experience in supervising and managing staff
- Pleasant/friendly demeanor and an outgoing personality
- Excellent communication, customer service, and problem-solving skills
- Ability to maintain composure under stress
- Able to drive both automatic and standard-transmission vehicles
- Pass an in-depth background check
- Pass a drug screen before employment and random drug test thereafter
- Ability to lift heavy objects weighing up to 50 pounds several times during each shift
- Ability to work in a highly stressful and fast-paced environment
- Ability to type and utilize all functions of a computer and various operating programs
- Efficiency using Microsoft Suite Programs such as Microsoft Excel, Microsoft Word...
2. BS in Industrial Engineering with 6 years of Experience
- High level of energy and able to operate in a fast-paced and challenging environment.
- Passion for the business and role play in a successful organization.
- In-depth technical comprehension and understanding of a vehicle.
- Passionate about developing their team and experienced in performance management
- Forward thinking with the ability to drive performance and culture change
- Customer focused with the ability to deliver this consistently through team
- Expatriate with a western mentality of process and delivery
- Formal experience as a supervisor and mentor to service writers and technicians
- Extensive knowledge of automotive systems across common makes and models, foreign and domestic
3. BS in Automotive Technology with 4 years of Experience
- Strategic thought with the ability to translate complex processes, continually look for efficiencies
- Strong critical thinking, analytical and communication skills
- Creative problem-solving, generating ‘win-win’ scenarios
- Detail-oriented with the ability to manage multiple priorities under tight and ambiguous timelines
- Ability to analyse data to improve strategic decision making and implementation
- Strong operational/project management experience, with the ability to lead multiple stakeholders to a solution
- Ability to work independently or as a team
- Comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely
- Strong cross functional experience with proven networking skills
- Exposure and working experience of E-market places
4. BS in Automotive Technology with 5 years of Experience
- Strong Microsoft Office skills are essential, and experience using SAP and MicroStrategy is desirable
- Quantitative mindset, with proven qualities in data manipulation and analysis
- Educated to A-Levels or above, must have Maths and English GCSE
- Proven experience and success in a role involving direct interaction with external or internal customers
- Experience in a similar position within a fast moving, customer-based industry
- Experience in managing all day-to-day aspects of an automotive service department.
- Be goal oriented, self-motivated, team oriented, and well organized
- Strong attention to detail and possess solid communication skills.
- Excellent customer relationship skills and strong working relationships with other department managers and colleagues.
- Experience with CDK and Microsoft Office (particularly Excel)
5. BS in Mechanical Engineering with 3 years of Experience
- Must have Automotive Service Manager experience
- Must have automotive dealership experience
- Ability to adapt and support new processes and changes to help in employee and customer satisfaction.
- Superior customer service skills and adapt to current dealer processes
- Ability to maintain emotional control in stressful situations.
- Able to use/learn to use: ASR, Xtime, dealer DMS system, Microsoft Office Products, Google Suite and other software products
- Previous experience in a similar role within a dealership environment
- Brilliant communication and leadership skills
- A hands-on Manager with drive and enthusiasm
- Strong work ethic and ability to prioritize