AUDIOVISUAL TECHNICIAN JOB DESCRIPTION

An Audiovisual Technician is a field-level specialist who installs, configures, and maintains AV and videoconferencing systems for corporate clients and enterprise environments. Not glamorous in title, but consequential in scope. Organizations that depend on reliable conference room infrastructure and multi-site VTC connectivity feel the gap immediately when this role is filled poorly - meetings fail, events collapse, and integrations go uncertified. Holding an InfoComm CTS credential is a common benchmark, and the role typically spans both rack-level installation and protocol-level troubleshooting across SIP and H.323 environments.

As the Audiovisual Technician, you own the installation, testing, and ongoing support of enterprise AV and videoconferencing systems across client sites, serving as the primary technical resource for both equipment performance and end-user enablement. You operate within a systems integration or in-house IT/AV team, coordinating with project leads, vendor representatives, and client stakeholders to ensure AV infrastructure meets deployment and operational standards.

Career Impact: Hands-on experience across VTC codec configuration, signal flow architecture, and control system integration builds a technical profile that commands recognition across the corporate AV and unified communications market.

Business Impact: When conference rooms and multi-site videoconferencing systems perform reliably, client organizations run meetings, close deals, and deliver presentations without interruption - and that outcome depends directly on the quality of this technician's work.

Growth Opportunity: The path from Audiovisual Technician to Lead Technician or AV Systems Engineer is well-defined in this industry, with certifications like CTS-I and CTS-D marking the clearest milestones toward senior design and project ownership roles.

• Install and configure AV and videoconferencing equipment across client sites, including displays, projection systems, control systems, and audio components.
• Troubleshoot hardware, software, and connectivity issues across AV infrastructure to restore full operational status within defined response windows.
• Perform signal flow analysis and cable testing to validate system integrity following installation or equipment replacement.
• Conduct routine inspections and preventive maintenance of AV systems to identify and address issues before they affect end users.
• Support special events and executive meetings by setting up, operating, and striking AV equipment to specification.
• Document system changes, troubleshooting procedures, and resolutions within the incident management or ticketing system.
• Coordinate with third-party vendors and lead technicians during upgrade projects, warranty claims, and complex repairs.
• Train end users and junior staff on AV system operation and best practices to reduce repeat support requests.

• High school diploma or GED, or equivalent combination of education and technical training in audiovisual or electronics.
• 3 or more years of audiovisual systems support experience, with demonstrated proficiency in installation and troubleshooting across conference room and event environments.
• Knowledge of AV signal flow principles, including analog and digital audio, video routing, and network-based AV distribution.
• Ability to terminate and test a wide variety of AV and low-voltage cables, including Cat6, fiber, and audio/video cable types.
• Familiarity with videoconferencing protocols including SIP, H.323, and H.264, and the platforms that implement them.
• Strong customer service and verbal communication skills, including the ability to explain technical issues to non-technical users.
• Ability to lift and transport equipment up to 50 to 80 pounds and perform physical installation tasks including rack building and cable management.

• InfoComm CTS, CTS-I, or BICSI Installer Level 2 certification, or active pursuit of one of these credentials.
• Experience configuring and programming AV control systems in a corporate or systems integration environment.
• Knowledge of IP networking fundamentals including VLANs, routing protocols, and network-based AV signal management.
• Prior experience managing projects or assuming lead technician responsibilities on multi-room or multi-site deployments.

• Mean time to resolution for AV support tickets, measuring how quickly reported failures are restored to operational status.
• First-visit resolution rate, reflecting the proportion of support calls resolved without a follow-up dispatch.
• Installation acceptance rate, tracking how often completed AV builds pass client sign-off without rework.
• Preventive maintenance completion rate against scheduled inspection intervals across assigned sites.
• Event support uptime percentage, measuring system reliability during live events and executive meetings.
• Typical tools: AV control systems (commonly Crestron or Extron); videoconferencing platforms (commonly Zoom or Cisco Webex); ITSM ticketing systems (commonly BMC Remedy or ServiceNow).

• Base Salary Range: $48,000 to $72,000 per year, depending on experience and region.
• Bonus: Annual performance bonus of 3 to 7% where offered; project completion bonuses at some integrators.
• Equity: Rarely offered at this level; possible at smaller integrator startups.
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by organization.
• PTO: 10 to 15 days annually; some organizations offer additional sick leave and holidays.
• Common Perks: Company vehicle or mileage reimbursement for field travel, tool allowances, and employer-sponsored certification training.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Reasonable accommodations are available to applicants and employees with disabilities throughout the hiring process and during employment, in accordance with the Americans with Disabilities Act. All qualified applicants will receive equal consideration regardless of race, color, religion, sex, national origin, age, veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment in this role is contingent on successful completion of a background check. Candidates must be authorized to work in the United States.

The Audiovisual Technician owns end-to-end AV support across classrooms, collaboration spaces, and event venues, responding to support calls, training student staff, and maintaining both controlled and advanced video conferencing systems. Working alongside advanced-level technicians and third-party vendors, this role delivers reliable technology operations that enable consistent learning and event experiences across campus facilities.

Key Responsibilities

• Respond to AV support calls and provide on-site customer training in classrooms and collaboration and event spaces.
• Report feedback gathered from customer interaction during support calls and training.
• Provide technology support for special events including AV equipment setup, testing, operation, and strike-down.
• Train student wage staff on audiovisual best practices and troubleshooting techniques.
• Perform routine inspection of audiovisual system operation for controlled and non-controlled audiovisual and advanced video conferencing systems.
• Monitor audiovisual and IT systems using remote management and monitoring tools.
• Perform intermediate-level service functions to maintain full operational status of AV technology, including evaluation of escalated issues.
• Replace audiovisual equipment, conduct signal flow analysis, test cables and systems, document system changes, and repair equipment.
• Consult with advanced-level technicians while applying configuration and control file updates to audiovisual systems.
• Document technical troubleshooting procedures and resolutions using the incident management tool.
• Operate and troubleshoot multiple IT platforms and operating systems, including mobile; act as liaison with third-party vendors for warranty and technical support.
• Process RMA documents for equipment troubleshooting and repair; perform installation duties during upgrade projects including site surveys, cable termination, rack building, and equipment mounting.
• Recommend opportunities for improvement in customer support and technology upgrades within technology support centers.

Required Qualifications

• Experience with classroom technology and audiovisual systems support and on-site customer training for classroom technology, conference rooms, and computer labs.
• Experience troubleshooting Crestron, Extron, or Biamp systems; experience with pulling cable and AV rack building.
• Demonstrable experience supporting MacOS, iOS, and Windows-based endpoint devices alongside other IT technicians.
• Experience with ITIL methodology and ITSM ticketing systems such as BMC Remedy.
• Knowledge of network-based troubleshooting.
• Excellent written, verbal, organizational, interpersonal, and customer service skills.
• Ability to work within a team environment and demonstrate reliability, urgency, attention to detail, and problem-solving skills.
• Leadership skills in training students.
• Ability to lift in excess of 50 pounds.

Reporting to firm IT leadership, the Audiovisual Technician delivers operation, testing, troubleshooting, and maintenance of audiovisual and videoconference systems across all firm offices, serving as the primary escalation point for Service Desk staff and onsite contact for vendors. Partnering with firm-wide IT and AV support teams, this role ensures uninterrupted AV and VTC event coverage that enables firm-wide collaboration and client-facing meetings.

Primary Duties

• Serve as an escalation point to Service Desk staff in troubleshooting and resolving AV-related problems.
• Assist firm-wide IT and AV support teams with setups and serve as an escalation point to those teams.
• Conduct AV equipment testing and assessments.
• Monitor workflow, Service Desk queues, external connection requests, and team escalations.
• Act as an onsite contact for vendors performing complex AV-related repairs.
• Serve as liaison to other firm departments for event support.

Skills & Qualifications

• Minimum three years of experience configuring and troubleshooting VTC codecs, conference room control systems, audio DSPs, and analog and digital switchers.
• Thorough knowledge of AV protocols and design including signal flow, VLANs, H.323, H.264, SIP, WebRTC, H.239, video bridging, and platforms including WebEx, Zoom, Cisco Jabber, and Microsoft Teams.
• Strong customer service and communication skills including the ability to train non-technical users on technical systems.
• Ability to work in a fast-paced environment coordinating workflow and multiple tickets and tasks.
• Ability to frequently walk for up to 60% of the work day and push an equipment cart of approximately 50 pounds.
• Ability to provide on-site support on an emergency basis and travel to other firm offices for project or coverage support.

Sitting at the intersection of AV systems integration and client-facing installation, the Audiovisual Technician assists in planning, installation, and troubleshooting of audiovisual and videoconferencing equipment under the direction of a Lead Technician and/or OSPM/Foreman. Operating across low-voltage wiring, rack builds, control system configuration, and client interaction, this role ensures installed AV systems meet industry standards and project deadlines.

Duties

• Troubleshoot, install, configure, integrate, and test videoconferencing and audiovisual equipment including multimedia, projection systems, displays, cameras, microphones, fiber equipment, and IP and ISDN networks.
• Perform comprehensive audiovisual equipment installation including low voltage wiring, trim outs, equipment rack setup, telephone systems, displays, projectors, audio amplifiers, digital sound processors, speakers, and control systems.
• Perform cat6 cable pulls with testing and terminations, and pull, test, and terminate audio and video cables.
• Configure and install Savant, Crestron, AMX, Extron, and Shure wireless mic control systems.
• Perform audio visual troubleshooting, basic routine repairs, and maintenance on equipment.
• Assume Lead Technician responsibilities as assigned, including leadership, training, job quality, client relations, and all materials and paperwork for the job.
• Drive and assume responsibility of company vehicle as needed.
• Participate in industry training, seminars, and conventions to maintain current industry knowledge.
• Conduct self professionally, follow all company guidelines, and maintain a safe work environment.

Education & Experience

• High school diploma or GED; 3+ years of related experience or equivalent combination of education and experience.
• BICSI Installer level 2 certification preferred.
• Must possess or be able to obtain a valid state driver's license prior to employment.
• Experience in construction or electrical field helpful.
• Must possess troubleshooting skills in hardware, software, and connectivity on Routers, Switches, Clearone, BiAmp, AMX, Extron, Crestron, Tandberg, and Polycom systems.
• Knowledge of Digital Sound Processors including configuration and implementation.
• Experience with CAD and Visio; knowledge of network topologies, codes, and standards.
• Ability to use hand tools, test equipment, solder, and crimp various connections, and pull and terminate a wide variety of cables.
• Manual dexterity, mechanical aptitude, and ability to read and interpret safety rules, manuals, and blueprints.
• Ability to work well independently and in a team environment with initiative, dependability, and adaptability.

Embedded within the head office production team, the Audiovisual Technician leads the design and implementation of the Audio Visual plan for the Showcase Tour, operating professional software and equipment to record, edit, and reproduce sound and video across live events and broadcast formats. Working closely with Communication Specialists and recording technicians, this role ensures technically sound and synchronized media output that supports the organization's touring and broadcast objectives.

Core Functions

• Set up, prepare, operate, and adjust audio, recording, editing, and reproducing equipment to record, edit, and reproduce sound or feed pre-recorded material from various sources.
• Prepare and operate recording and playback equipment to record videos, concerts, and live events, and to edit video tape after production.
• Operate electronic equipment to generate program titles, credits, subtitles, graphic backgrounds, or animation for television programs.
• Operate audio consoles or computers, tape machines, microphones, and sound processing equipment to mix, combine, and edit music and sound at concerts and live events.
• Operate machines to play back edited dialogue, music, and sound effect tracks in synchronization with visual images.
• Ask questions of the lead technician or supervisor when uncertain to prevent troubleshooting issues.
• Support Communication Specialists via authorized work orders to capture recordings for B reel or look-live use.
• Supervise and coordinate the work of other audio and video recording technicians as needed.

Qualifications & Experience

• Post-secondary or post-graduate program in Music, Audio Engineering, or Broadcast Media, or equivalent work experience.
• Experience working as an Audiovisual Technician is an asset.
• Critical thinking, active problem-solving, and accuracy in data entry.
• Proficient in Microsoft Office, Google Workspace, and online communications platforms such as Slack and Discord.
• Proficient in audio mixing software such as Ableton and Adobe Audition, and Zoom.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage work across multiple initiatives simultaneously.
• Personable demeanor with the ability to collaborate with several teams and meet deadlines.

A key member of a leading systems integrator's technical field team, the Audiovisual Technician builds and maintains expert knowledge of AV, videoconferencing, and electronic security products while advising clients on system requirements, supervising installers, and managing projects across client sites and office locations. Collaborating across cross-functional lines with installers, corporate clients, and OEM partners, this role advances client adoption of integrated AV solutions that meet industry performance standards.

Functions

• Maintain expert knowledge of company products and services and a working knowledge of competitor products and emerging industry trends.
• Advise customers using a consultative style on how to best utilize company products and assist with feasibility studies, equipment budgets, and system requirements.
• Perform as equipment and technology specialist for company and OEM products, including new product testing.
• Supervise a team of installers and ensure installed product and equipment performs to industry standards.
• Manage projects including setting objectives, observing deadlines, and working across cross-functional lines.
• Develop and maintain communications with all levels of staff and customers, ranging from line managers to corporate presidents.

Experience & Qualifications

• Bachelor's degree in electrical, computer, or telecommunications engineering, or 5 years of directly applicable experience.
• Infocomm CTS or CTS-I certification highly desired; Cisco, Tandberg, or Polycom certifications helpful.
• Prior experience completing technical installation of audiovisual systems including equipment rack fabrication, site preparation, termination, and calibration.
• Technical knowledge of 3 or more of the following: Audiovisual Equipment, Videoconferencing Endpoints, Network Equipment, Network Services, Hardware, Software, and Managed Services.
• Proficient in the programming of products such as Crestron and AMX.
• Knowledge of IP networking including routing protocols, VoIP, SIP, H.323, H.32X suite, and videoconferencing applications; networking and security expertise.
• Knowledge of manufacturers' equipment including Polycom, Cisco, Tandberg, LifeSize, AMX, Crestron, ClearOne, Biamp, Extron, Barco, and Christie Digital preferred.
• Excellent communication, analytical, diagnostic, and problem-solving skills; outstanding people skills and high ethical standards.

Seamless event execution and reliable media output depend on the Audiovisual Technician, who sets up and operates cameras, sound mixing, and lighting equipment while performing video editing, electronic repair, and conferencing system maintenance at WorldAware. Based within a collaborative client-focused team, this role supports the organization's mission of delivering flawless media experiences across live events and conference room environments.

Accountabilities

• Set up and install media equipment such as cameras, sound mixing, and lighting equipment.
• Run video, audio, and signal testing to produce high-quality output.
• Perform video editing and publishing of video content.
• Execute flawless events from a media standpoint and handle equipment malfunctions well under pressure.
• Perform electronic repair, installation, and maintenance of AV equipment.
• Train support team to understand and execute best practices.
• Maintain and set up conferencing equipment used in conference rooms.

Background & Experience

• Associate degree in audiovisual technology or equivalent experience in a related field.
• 2+ years in audiovisual technology.
• Experience using Vimeo Livestream; video production skills.
• Strong written and verbal communication skills.
• Demonstrated ability to learn new technologies quickly, with a self-starting and detail-oriented work ethic.
• Ability to travel as necessary and lift 50 to 80 pounds individually.
• Must be able to pass a pre-employment background check.

As the Audiovisual Technician, this role installs and maintains AV and IT equipment across meeting rooms and event spaces at the firm's London Head Office, supporting video conferencing, video editing, and TV distribution for the entire firm. The Client Services AV Team relies on this work to deliver the highest standard of audio and visual media for internal meetings, partner events, and client-facing sessions across both floors of the building.

Day-to-Day Responsibilities

• Install specified Audio/Visual and IT equipment into rooms including projectors, screens, displays, video players, cameras, conference phones, desktop PCs, laptops, and peripherals.
• Report faults to the Audio Visual Manager and arrange with service providers to attend site to rectify issues.
• Set up video conference calls, acting as liaison with external companies and maintaining records.
• Provide technical support for room users requiring network, broadband, and Wi-Fi connectivity.
• Provide room user support, advice, and training on AV systems throughout the building, including 1st line maintenance such as changing projector lamps and cleaning air filters.
• Manage equipment requests and bookings using Manhattan space scheduling; maintain and regularly test AV equipment store.
• Support Partners' meetings, internal and external events, and liaise with all Client Facilities departments to resolve room-related issues.
• Set up, support, and perform video editing of recorded sessions using Adobe Premiere Pro for use with Qumu on the intranet or other media formats.
• Create online training sessions using Qumu combining video, audio, and PowerPoint footage.

Professional Experience

• AVIXA (InfoComm) CTS certification or willingness to attain it.
• Good working knowledge and understanding of AV and video conference equipment.
• Good working knowledge of MS Office and Adobe Premiere Pro.
• Excellent client-facing, interpersonal, and communication skills, written and spoken.
• Ability to manage multiple demands, prioritize conflicting tasks, and remain calm under pressure.
• Meticulous attention to detail with the ability to multi-task and work collaboratively within the team and with stakeholders.
• High level of professionalism, integrity, and a confident, proactive, hands-on approach.
• Flexibility with hours; ability to build strong business relationships and work effectively in a diverse, inclusive team environment.

Audiovisual Technician delivers end-to-end event support across in-person, hybrid, and online formats at Macalester College, covering setup, operation, troubleshooting, and post-production for events of varying size and scope. The work directly supports the AV Events Manager and the broader campus community by maintaining AV infrastructure in classrooms and meeting spaces and building the capability of student employees through training and coaching.

What You'll Do

• Provide consultation, planning, operational oversight, and support for in-person, hybrid, and online events of varying size and scope, including setup, operation, troubleshooting, breakdown, and post-production work.
• Interface with and oversee the work of third-party event vendors.
• Provide supplementary hardware and software maintenance and support for AV infrastructure in classrooms, meeting spaces, and other campus locations.
• Engage with and oversee the work of contractors and third-party vendors for AV infrastructure.
• Assist the AV Events Manager with training, coaching, supervision, and administrative tasks related to student employee management.
• Manage and maintain AV equipment including maintenance, testing, repair, and recommendations for upgrades and replacements.
• Develop and facilitate documentation and training for student employees, staff, faculty, and other stakeholders.
• Develop and maintain positive relationships with faculty, staff, students, guests, and other stakeholders while fostering an inclusive and welcoming environment.

Minimum Qualifications

• High school diploma or GED and 3 years of experience supporting audiovisual systems in a business or education environment.
• AVIXA CTS certification or willingness to obtain within the first 6 months of employment.
• Extron certification or significant experience supporting Extron systems preferred.
• Experience producing and supporting small, medium, and large-scale events using audiovisual equipment including digital meeting tools, cameras, PA speakers, microphones, mixers, projectors, switchers, and digital recording devices.
• Experience administering and supporting videoconferencing and webinars using Zoom or similar platform preferred.
• Experience supervising student employees or volunteers preferred; nonprofit or higher education experience preferred.
• Confidence and ability to troubleshoot and resolve technical issues independently and under pressure.
• Strong organizational skills, attention to detail, and commitment to equity, inclusion, and diversity.

The Audiovisual Technician shapes AV operations across event spaces, conference rooms, and outdoor venues by setting up, monitoring, and troubleshooting audio-visual systems while performing scheduled inventory audits, preventive maintenance, and firmware updates on AV equipment. Working alongside student staff and community members, this role enables reliable event delivery and digital signage publication that supports the organization's service mission.

Role Responsibilities

• Help develop best practices for the operation of audio-visual systems and student staff training.
• Provide advice and top-tier customer service to community members.
• Support student staff with setups for users in event spaces and conference rooms.
• Set up and monitor AV systems for outdoor events.
• Set up video conferencing on both permanent and mobile systems.
• Help with design and publishing of digital signage content.
• Perform other related duties as required.

Knowledge Skills & Abilities

• High school diploma or equivalent and three years of related multimedia experience.
• Associate or bachelor's degree in a technology-related field.
• CTS certification.
• Comprehensive knowledge of the purpose and function of a wide variety of audio-visual equipment.
• Experience providing audio-visual support in diverse technical environments; familiarity with PA and projection system setups and installations.
• Knowledge of basic audio-visual and IT troubleshooting.
• Ability to work a flexible schedule based on customers' needs.