ASSURANCE ANALYST JOB DESCRIPTION

A release that ships with undiscovered defects costs far more to fix in production than it does to catch in testing. That is the daily reality this role prevents. The Quality Assurance Analyst owns test plan creation, defect lifecycle management, and requirements traceability across software development cycles ranging from Agile sprint teams to cross-functional delivery programs. Seniority in this seat is measured by the analyst's ability to close defects before deployment, not after.

As the Assurance Analyst, you verify that software products meet documented requirements by designing test strategies, executing test cycles, and driving defects to closure before each release. You work alongside developers, product owners, and business partners within an Agile delivery team, with scope spanning functional, integration, regression, and user acceptance testing.

Career Impact: Building a track record of defect prevention across Agile release cycles positions a QA professional to move into Test Lead or QA Manager roles, where ownership expands from individual test coverage to program-level quality governance.

Business Impact: Every defect the Quality Assurance Analyst catches before a production release reduces remediation cost, protects end-user experience, and keeps delivery teams on schedule.

Growth Opportunity: Analysts who develop competency in both manual and automated testing approaches gain access to a significantly broader market of senior QA and automation engineering roles within software product companies.

• Define test strategies and coverage plans for software applications based on documented business requirements.
• Create and maintain test plans, test cases, test data, and SQA artifacts to support all assigned releases.
• Execute functional, integration, regression, compatibility, and user acceptance testing phases across assigned applications.
• Validate resolved defects and new functionality, recording results in the team's test management system to ensure traceability.
• Log defects with reproducible steps, severity ratings, and supporting evidence for development team review and resolution.
• Collaborate with developers, product owners, and business stakeholders during sprint reviews, iteration planning, and design walkthroughs.
• Coordinate test schedules and delivery timelines with project teams to align coverage plans with release dates.
• Mentor junior QA team members and serve as the primary point of contact for all QA activities within assigned releases.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• 3 or more years of software quality assurance experience, with hands-on involvement in functional and back-end application testing.
• Demonstrated ability to write test plans and test cases that trace directly to documented requirements or user stories.
• Working knowledge of the software development lifecycle and practical experience operating within Agile or Scrum delivery environments.
• Ability to identify, document, replicate, and track defects through resolution using structured defect management processes.
• Strong analytical and written communication skills with proven ability to present findings to technical and non-technical stakeholders.
• Ability to manage multiple test workstreams simultaneously and adapt priorities as project scope or delivery dates change.

• Experience contributing to or executing automated test scripts within an established automation framework.
• Prior exposure to testing web-based applications built on cloud infrastructure, including single-page application architectures.
• Familiarity with SQL query writing to support back-end data validation during testing cycles.
• Experience testing mobile applications across Android or iOS platforms, or connected hardware and software systems.

• Defect detection rate before production release, measured as a percentage of total defects found in each sprint cycle.
• Test case coverage ratio per release, reflecting the proportion of requirements mapped to executed test cases.
• Mean time to defect closure, measuring how quickly logged defects are verified and resolved by the development team.
• Regression pass rate across consecutive builds, indicating stability of tested functionality between sprint iterations.
• Test execution completion rate against planned schedule, reflecting the analyst's ability to meet committed delivery timelines.
• Typical tools: test case management (commonly Jira, Testrail, or ALM); automation frameworks (commonly Selenium or SpecFlow/Cucumber)

• Base Salary Range: $65,000 to $95,000 per year depending on location and seniority.
• Bonus: Annual performance bonus of 5% to 10% of base salary.
• Equity: Stock options or RSUs offered at mid-to-large technology companies.
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies.
• PTO: 15 to 20 days per year plus public holidays.
• Common Perks: Remote or hybrid work options, professional certification reimbursement, and learning and development stipends.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Candidates for this position are considered without regard to race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in the hiring process are encouraged to submit a request through the designated HR contact. A background check is required as a condition of employment. All candidates must be legally authorized to work in the United States without sponsorship, unless otherwise stated in a specific posting.

The Quality Assurance Analyst owns end-to-end test case creation and defect management for backend applications, including IBM Sterling OMS, within a cross-functional IT delivery team. Working closely with onshore team members and vendors, this role ensures standardized QA processes are upheld to support reliable, on-schedule software releases.

Key Responsibilities

• Participate in requirements and use case reviews.
• Create and gain project approval on project test plans.
• Create project test cases and QA-related documentation.
• Participate in test case management and defect management from triage and creation to closure.
• Ensure adherence to standardized QA policies, processes, and documentation standards.
• Execute test cases and adhere to test schedules.
• Build relationships by being QA oriented and focused on commitments and deliverables.
• Collaborate with onshore team members and vendors for all project-related testing.
• Be available during off-hours as needed.

Required Qualifications

• Bachelor's degree in Science, Engineering, or relevant field.
• 4-6 years of software quality assurance experience.
• 4-6 years of functional and back-end testing of backend applications and IBM Sterling OMS application.
• Good understanding of Order Management processes including order capture, order allocation, order fulfillment, supply-demand matching, inventory management, item catalog management.
• Hands-on experience using industry standard software QA tools.
• Ability to produce effective creative and software test plans and test cases.
• Solid understanding of build tools and software configuration management standards.
• Excellent verbal and written communication skills with proven ability to partner with stakeholders inside and outside of IT as well as vendors.
• Demonstrated ability to manage multiple tasks and projects, prioritize, and adapt to a changing technology environment.
• Strong work ethic, positive attitude, and excellent collaboration skills.

Embedded within Xero's Go to Market team, the Quality Assurance Analyst contributes to functional and automated test activities across multiple system layers while owning and driving QA processes for designated pods. Working closely with Product Owners, Developers, and other QAs, this role shapes the reliability of key Sales and Marketing platforms through disciplined quality advocacy and automation.

Core Functions

• Be an active contributor in a cross-functional team, working alongside Product Owners, Developers, and other QAs to deliver tested and reliable software.
• Act as a quality champion and share knowledge, assist others in analysis, testing, and quality practices.
• Contribute to both functional and automated test activities over multiple layers of the system.
• Own and drive QA processes and activities for designated pods.
• Build relationships and influence behavior in favor of quality within existing teams.

Qualifications and Experience

• 3+ years of experience in automated, functional, and integration testing in a dynamic Agile environment.
• Proven automation experience using tools such as Team City, SpecFlow/Cucumber, and Selenium.
• Technical experience with SQL, Postman, GIT, and Visual Studio.
• Experience with Salesforce.
• Experience using Jira and Confluence.
• Understanding of cloud-based software and web services.
• Strong analysis and quality facilitation skills.
• Pragmatic approach with ability to see the big picture.
• Willingness to be an active, self-motivated, positive member of a highly collaborative and cross-functional agile team.

Reporting to the ETIS program at NASA Goddard Space Flight Center, the Assurance Analyst ensures workplace safety compliance with federal and state occupational health standards while enhancing quality inspection processes across receiving, in-process, and final stages. Partnering with customers, vendors, and internal departments, this role advances continuous improvement and audit readiness within a highly regulated aerospace environment.

Primary Duties

• Take effective steps to ensure workplace conditions comply with applicable federal and state occupational safety and health standards and ensure all required records are prepared and maintained.
• Develop or enhance quality standards for receiving, in-process, and final inspection in accordance with company and contractual requirements.
• Interface with customers, vendors, and various company departments to resolve safety and quality problems.
• Identify process improvement opportunities that allow for continuous improvement.
• Understand and apply OSHA requirements as needed.
• Participate in Safety and Quality Management System audits.
• Provide data as needed to resolve safety and quality problems across departments.

Skills and Qualifications

• 2 years of experience in Occupational Safety or Quality Engineering, aerospace, or other related field.
• Familiarity with Safety Data Sheets (SDS), Hazard Communication (HAZCOM), PPE, Emergency Response, and Job Hazard Analysis (JHA).
• Familiarity with ISO 9001 2015 and AS9100D.
• Knowledge of NASA and OSHA safety requirements.
• Knowledge of policies and procedures associated with Calibration ISO 17025 and ANSI Z540.
• Knowledge of Visio, Project, and CostPoint.
• Proficient in MS Office Suite including Word, Excel, Access, PowerPoint, and Outlook.
• Strong analytical and communication skills.
• Familiarity with Lift Operations and experience working in an Integration and Test Environment.

Sitting at the intersection of regulatory compliance and operational risk, the Assurance Analyst examines complex programs, transactions, and files to ensure adherence to internal requirements and government regulations within a brokerage business line. Operating across branch inspections, executive resolution reviews, and staff evaluations, this role strengthens quality controls and guides less experienced staff toward consistent regulatory compliance.

Duties

• Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal requirements or agency and government regulations.
• Perform advanced reviews of multiple types of executive resolution transactions and case reviews within a business line.
• Identify risks and problem areas and recommend improvements.
• Perform branch or office inspections on key controls and procedural or policy inspection points to ensure compliance.
• Evaluate staff knowledge and compliance with governing policies, procedures, and regulations.
• Mentor less experienced staff and assist with their development.
• Consult with leadership related to results of assessment and communicate overall process or transaction quality.
• Provide feedback regarding identified material deficiencies or issues including identification of inconsistencies.

Experience and Qualifications

• Successfully completed FINRA SIE and Series 7, with ongoing maintenance of FINRA Series 7 license required.
• 4+ years of brokerage industry experience.
• 2+ years of Quality Assurance experience or equivalent.
• Experience performing quality assurance audits and resolving escalated and complex issues.
• Experience with SmartStation, ECMP, BETA, and ClientLink.
• Advanced Microsoft Office skills including Word, Excel, Outlook, PowerPoint, and Access.
• Ability to make timely and independent judgment decisions in a fast-paced and results-driven environment.
• Ability to motivate and provide performance feedback to staff.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to prioritize work, meet deadlines, and work under pressure in a dynamic environment.

A key member of the Revenue Assurance Department, the Assurance Analyst delivers data analysis and business case development to surface and quantify revenue opportunities across billing and provisioning systems. Collaborating across cross-functional teams, this role enables management to act on complex business insights through structured reporting, financial modeling, and granular use-case reviews.

Accountabilities

• Analyze data from billing systems, provisioning systems, and other data sources to identify and quantify business opportunities.
• Transform large sets of data to discover patterns, trends, and integration gaps.
• Develop management reporting to monitor business trends and growth initiatives and perform trend analysis.
• Collaborate with cross-functional teams to identify data discrepancies and opportunities.
• Perform detailed use-case reviews at a granular level.
• Create presentations for internal and senior management.
• Assist with the creation and maintenance of financial models.
• Utilize various software applications to understand how source data is created, changed, used, and transferred between systems.

Education and Experience

• Bachelor's degree in Information Systems, Business, or related field or equivalent work experience.
• 3+ years of advanced data reporting experience.
• 3+ years of project management experience.
• Financial modeling experience preferred.
• Functional knowledge of CSG or ICOMS billing systems.
• Strong knowledge of MS Applications including advanced MS Excel functions.
• SQL knowledge.
• Functional knowledge of financial statements.
• Ability to thoroughly analyze and interpret data with attention to detail and translate complex data into actionable management recommendations.
• Ability to handle multiple projects independently and make decisions under pressure.
• Ability to communicate with all levels of management and company personnel.

Sustained product quality across Polaris's whole goods logistics network depends on the Assurance Analyst, who implements and oversees quality processes spanning Distribution Centers, Warehouses, and Cross docks across domestic and international operations. Based within the broader quality organization, this role champions freight claims improvement, drives root-cause reporting on shipment damage, and coordinates corrective actions to raise quality standards across ORV, Snow, and Motorcycle business units.

Role Responsibilities

• Drive innovation to improve quality within the core business units of ORV, Snow, and Motorcycle including domestic and international strategy and execution.
• Work cross-functionally with plants and packaging teams to drive improvements in quality as it relates to shipment damage.
• Develop and implement measurement and reporting capabilities to identify root-cause areas of product damage within the whole goods logistics network.
• Leverage technology to drive quality processes and streamline reporting capabilities.
• Stay current with quality inputs ensuring the voice of the customer is prioritizing corrective actions.
• Identify and oversee corrective actions required to achieve highest level quality across the logistics network.
• Champion the freight claims process and drive improvement in both dollar recovery and time to close.

Background and Experience

• Bachelor's degree in supply chain, general business, or related field required.
• Master's degree in Supply Chain, Quality, or related field preferred.
• 3 years of hands-on experience in Quality Assurance or equivalent.
• Knowledge of Alteryx, Power BI, and Access databases preferred.
• Proven track record of improving processes and solving problems.
• Excellent organization and communication skills.
• Exceptional analytical skills including use of appropriate software.
• Ability to work effectively with a minimum level of supervision and lead cross-functional groups toward a common goal.
• Approximately 20% travel required for site and supplier visits.

As the Assurance Analyst, this role conducts quality assurance activities for both in-development and live digital products and services within Bonnier LLC's small, high-impact development team. The team relies on this work to translate audience feedback and customer requirements into effective test plans that protect and continuously improve the user experience across digital offerings.

What You'll Do

• Conduct quality assurance activities for digital products and services under development as well as those which are already customer-facing.
• Execute test plans based on an appropriate mix of testing methods, levels, and types including use of automated testing tools when appropriate.
• Report, track, and monitor issues in Jira.
• Establish collaborative and diplomatic relationships with a broad range of internal stakeholders including department managers.
• Assist with interpreting customers' needs and requirements and translate into specifications and test plans.
• Participate in the development of product and project specifications.

Position Requirements

• Familiarity with WordPress, digital advertising, and event marketing.
• Interest in or experience with fishing, boating, motorsports, sailing, hunting, or travel.
• Excellent oral and written communication skills.
• Effectiveness working in a cross-functional team environment.
• Attention to detail, positive attitude, and eagerness to learn.

Assurance Analyst supports the development and release of a web platform for managing school customers, creating and executing integration, functional, and performance test cases across desktop and mobile environments. The work directly supports a cross-functional development team by ensuring thorough test coverage, clear defect documentation, and reliable product verification at every release stage.

Day-to-Day Responsibilities

• Work closely with programmers to develop a web platform for managing school customers.
• Test development and production builds on a variety of desktop and mobile platforms.
• Create and document test cases and execute testing including integration, functional, and performance tests.
• Log and document test results and work with the team to assist with troubleshooting, resolution, and validation.
• Test integration with other products on Unity and web.
• Support release process and perform product verification testing.
• Attend meetings to report work progress and critical issues.

Technical Qualifications

• BS degree in Computer Science, Engineering, related degree, or relevant professional experience.
• 2+ years of experience in testing web platforms.
• Experience working with test case management tools such as Zephyr, Testrail, or ALM.
• Experience working with project management tools such as Jira, Trello, or Leankit.
• Familiarity with Desktop, Android, and iOS platforms.
• Strong understanding of Analytics and Business Intelligence.
• Experience with relational databases such as MySQL and coding in Javascript, PHP, or Python.
• Solid understanding of the full software development life cycle and familiarity with scrum and agile environments.
• Ability to communicate effectively, work as part of a team, and deliver high-quality work with strong attention to detail.

The Assurance Analyst owns test strategy definition and end-to-end QA execution for software applications in the Financial and Capital Markets domain, working across Agile standups, iteration planning, and release support. Working closely with business and development teams in a distributed environment, this role leads and mentors QA team members to ensure defect-free, requirements-aligned delivery.

Key Responsibilities

• Understand business requirements and define test strategies for software applications.
• Develop and maintain test plans, test cases, test data, test backups, and other SQA artifacts.
• Perform integration, system, regression, compatibility, and user acceptance testing phases.
• Participate in daily Agile standups, iteration planning, product demos, and application walkthroughs.
• Maintain and track test deliverables in test management tools.
• Execute test scripts via automation tools and collaborate with business and development teams in delivering work items.
• Act as key point of contact for all QA aspects of releases and support.
• Lead and mentor QA team members.
• Replicate production defects in lower environments.

Professional Experience

• Minimum 7 years (onshore) or 5 years (offshore) of experience in Functional Testing.
• Prior work experience in Financial or Capital Markets domain.
• Expertise in creating and maintaining test cases and writing SQL queries.
• Hands-on experience with Test Management tools and Defect Tracking tools such as RTC, ALM, and Jira.
• Proficiency with automation tools and capability of executing test cases via automation tools.
• Strong practical experience using Scrum, Agile modelling, and adaptive software development.
• Experience working in a distributed team environment.
• Strong functional and application testing skills.
• Good problem-solving, communication, interpersonal, and analytical skills.

Embedded within a service-focused delivery organization, the Assurance Analyst develops and coordinates test plans, defect reporting, and regression testing activities across medium to large-scale IT projects. Working closely with business partners and project teams, this role advances on-time, requirements-aligned quality outcomes from planning through user acceptance testing.

Core Functions

• Create and review test plans in collaboration with business partners.
• Coordinate, monitor, execute, and document all test activities.
• Participate in requirement and design reviews to ensure test plans are traceable to requirements.
• Collaborate with the project team to plan test schedules or strategies in accordance with project scope or delivery dates.
• Conduct regression, systems integration, and user acceptance testing according to quality assurance guidelines.
• Manage defect reporting to ensure test results align with defined requirements.

Qualifications and Experience

• Bachelor's degree or equivalent combination of education and experience.
• 4 years of progressive quality assurance experience supporting medium to large size projects.
• Intermediate proficiency with Microsoft Office Suite.
• Demonstrated ability to build positive partnerships and work collaboratively with cross-functional business teams.
• Excellent organizational skills including ability to multi-task and prioritize workload.
• Excellent interpersonal and communication skills with the ability to interact with all levels of the organization.

Reporting to the DMED QA Productivity Engineering team, the Assurance Analyst II refines test coverage for consumer-facing mobile applications by executing test plans, replicating defects, and translating manual cases into automated scripts. Partnering with product owners, automation engineers, and geo-distributed QA team members, this role ensures functional integrity and release readiness across multiple concurrent development sprints.

Key Deliverables

• Execute assigned test cases and test plans and find, replicate, and regress defects with reproducible steps in the bug database system.
• Participate in sprint plan review meetings to review functional and design specs and lead supplemental test plan reviews with peers, developers, and product team members.
• Communicate defects effectively to stakeholders and developers and lead test sessions with key members of the delivery team.
• Develop test plans, test cases, and other supplemental documentation while maintaining the QA process.
• Work with the automation team to translate manual test cases into automated test scripts.
• Coordinate with geo-distributed QA team members to ensure full integration.

Knowledge Skills and Abilities

• 2+ years of relevant mobile app QA experience.
• Previous exposure to mobile app test automation processes and frameworks.
• Experience with QA tools and platforms such as ADB, Android Studio, Xcode, Charles Proxy, Postman, SOAtest, and Selenium.
• Experience writing test cases in Gherkin or Cucumber.
• Experience with Android products, connected devices, or video game testing.
• Familiarity with issue tracking software such as Jira or Github.
• Excellent understanding of software quality assurance practices and testing methodologies.
• Clear written and verbal communication skills and ability to balance multiple projects in a fast-paced environment.
• Analytical thinker with sharp attention to detail and strong passion for product quality.

The Assurance Analyst produces and maintains a comprehensive mapping of export control risks and testing methods to support Honeywell's global export compliance assurance program under the direction of the Director of Export Compliance. Operating across countries, business units, and legal entities, this role enables sustainable business growth by identifying and managing export risks through structured assessment frameworks and corrective action planning.

Areas of Ownership

• Support the Director's efforts to develop and implement a sustainable export compliance assurance program for Honeywell's global operations.
• Develop and maintain a comprehensive mapping of export controls risks and existing control measures to be tested under the program.
• Design and implement testing methods to measure the effectiveness of compliance controls.
• Design and communicate a risk assessment framework to illustrate the nature and severity of vulnerabilities consistent with enterprise risk management frameworks.
• Participate in developing and implementing sustainable corrective actions arising from Compliance Assurance exercises, investigations, and audits.
• Proactively identify, evaluate, and manage export risks to enable sustainable business growth.

Minimum Qualifications

• Bachelor's degree required.
• 4+ years of compliance, risk assessment, or internal audit experience with primary focus on Compliance Assurance, Compliance Monitoring, and Program Testing in export controls or similar regulatory areas.
• Must be a U.S. Person due to U.S. export control laws.
• Experience with digital trade compliance solutions such as SAP GTS and OCR EASE.
• Experience with ERP, finance, and procurement systems.
• Detailed knowledge of export regulations including ITAR and EAR is a plus.
• Excellent skills in risk measurement, data analytics, problem-solving, and enterprise risk management methods.
• Ability to navigate complex situations, work independently, and drive key initiatives.
• Excellent communication skills, credibility, and proactive and well-organized work style.

As the Assurance Analyst, this role clarifies test requirements, evaluates manual and automated test coverage, and documents findings for web-based applications built on hybrid cloud infrastructure. The cross-functional team, which spans Development, Product Management, and Customer Support, relies on this work to maintain continuous quality improvement and expand product knowledge across the organization.

Strategic Responsibilities

• Clarify test requirements and scope including participating in story review meetings.
• Accurately estimate work and meet committed deadlines.
• Evaluate manual and automated test coverage, report findings, and implement improvements independently and as part of a team.
• Verify resolved issues of new and enhanced functionality and record results in Microsoft Team Foundation Server (TFS).
• Log specifics of any bugs or in-sprint User Story fail cases to be reviewed by Development.
• Clearly document test coverage design considerations, cases, and test data.
• Analyze results to discover and resolve configuration issues and operational flaws and share knowledge as presentations with supporting documentation.
• Liaise with Development, Product Management, and Customer Support staff and facilitate test plan and case reviews with cross-functional team members.

Experience and Qualifications

• Successful completion of a post-secondary degree.
• 3+ years in a similar senior position with experience in web-based applications with hybrid cloud infrastructure.
• Ability to translate documentation and discussions into test situations and implement effective test types including automated and manual cases.
• Understanding of single-page applications using technologies such as HTML, XML, JavaScript, AngularJS, CSS, RESTful Web Services, C#/VB.NET, and MS SQL Server.
• Academic or practical knowledge of Accounting and Financial concepts such as planning, budgeting, forecasting, or consolidation preferred.
• Excellent English communication skills both verbal and written.
• Must be legally entitled to work in the country where the role is located and able to travel internationally with a valid passport.

The Assurance Analyst position is key to the development of a sustainable and robust Companion Diagnostic (CDx) business, managing the Quality Management System and document control processes in compliance with QSR, CLIA, GxP, and ISO 13485 standards. Reporting to the CDx QA Manager or Director and coordinating with multidisciplinary project teams, this role enables Pharma partners to receive reliable, audit-ready CDx assay development and manufacturing support.

Operational Focus

• Manage and continuously improve the Quality Management System under the guidance of the QA Manager or Director.
• Manage and continuously improve paper and electronic quality systems in compliance with QSR, CLIA, GxP, and other applicable regulations.
• Manage and maintain the document control system including processing and technical editing of QA controlled documents such as SOPs, Forms, and Policies.
• Conduct trending and analysis of key quality metrics including nonconformance data and review and track CAPA action items.
• Manage and maintain the design and device change control system.
• Implement and manage training programs.
• Coordinate with functional areas to obtain materials, documents, and records during audits and inspections.

Education and Experience

• Associate or B.S. degree in a scientific discipline.
• 4-6 years of hands-on Quality or related experience in a regulated environment preferably in Part 820 QSR, ISO 13485, medical device, GxP, or CAP/CLIA.
• Knowledge of US GxP compliance regulations and EU GxP requirements.
• Proficiency in computer applications such as MS Word, MS Excel, and FileMaker Pro.
• Strong technical documentation skills.
• Ability to function independently within a cross-functional team and address moderate to complex problems.
• Excellent written and verbal communication, interpersonal skills, and solid organizational skills.

Assurance Analyst executes test cases across connected hardware and software devices, writing and enhancing test scripts while tracking bugs from isolation through resolution in collaboration with hardware and software engineering teams. The work directly supports the integrity of wireless and networked consumer devices by ensuring all features meet functional requirements before and after field deployment.

Job Functions

• Work with hardware and software teams to create test plans and test cases.
• Run test cases on devices including use case scenario-based testing.
• Write, read, run, and enhance test scripts in collaboration with software teams.
• Execute test cases in the field and interpret and report testing results.
• Find, isolate, document, regress, and track bugs through resolution.
• Support projects including setup, verification, troubleshooting, metrics reporting, and documentation of best practices.
• Apply knowledge of wireless and networking technologies, mobile devices, and quality assurance practices to ensure connected devices meet all target requirements.

Technical Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience.
• Experience coding and scripting in Perl, Bash, and Java.
• Experience with Ubuntu and Unix environment.
• Hands-on experience in testing Android-based devices.
• Familiarity with Wi-Fi, Bluetooth, and networking.
• Familiarity with Jenkins build environment.
• Experience with writing test plans, use cases, and issue reports.
• Experience working with software teams for setting up, testing, and troubleshooting prototype devices.
• Experience in running user trials, beta, field testing, or collecting customer feedback.
• Excellent troubleshooting, communication, interpersonal skills, and exceptional attention to detail.

Reporting to Leidos program leadership, the Assurance Analyst establishes and maintains a Quality Program aligned with Leidos and program requirements, conducting surveillance reviews, process audits, and root cause analysis across IT service delivery operations. Partnering with internal QM teams and external customers including PMs and Functional Leads, this role enables continuous service improvement through metrics management, calibration sessions, and bilingual stakeholder engagement.

Performance Expectations

• Establish and maintain a Quality Program in accordance with Leidos and Program Quality Requirements.
• Interface with internal and external customers including PMs, Functional Leads, and Leidos internal stakeholders.
• Perform program surveillance service and product delivery including in-process reviews, work product reviews, test compliance, and process audits.
• Participate in Engineering Review Board, Change Control Board, and Risk and Opportunity Management Board.
• Perform root cause analysis, report Customer Quality Escapes, and document Lessons Learned.
• Monitor, track, and report on individual, team, and program quality assurance metrics on a weekly, monthly, quarterly, and annual basis.
• Facilitate QA calibration sessions ensuring internal and external QM teams remain consistent with Quality Assurance expectations.
• Coordinate with internal teams to identify areas of improvement and facilitate coaching, feedback, and training updates.

Required Qualifications

• BS degree and 2-4 years of prior relevant experience, or Master's with less than 2 years, or 6+ years of experience in lieu of a degree.
• Green Belt Certified and International Organization for Standardization (ISO) Trained.
• Must be able to obtain a Public Trust clearance.
• Experience in Quality Assurance and Quality Control of Quality Management Systems.
• Experience managing Service Level and Metrics Management.
• Demonstrated knowledge of Lean and Continuous Service Improvement.
• Experience with NICE CXone QM Pro product.
• Well versed in Consumer Protection laws.
• Experienced skills in MS Products including Microsoft Excel, Word, and PowerPoint.
• Fluency in English and Spanish languages.
• Ability to work in a dynamic team environment and demonstrate solid business writing skills.

Embedded within a quality assurance team, the Quality Assurance Analyst creates and maintains compliance monitoring records while conducting call observations, correspondence reviews, and webchat assessments to ensure consistent service delivery. Working closely with team leaders, supervisors, and management, this role guides frontline performance through trend-based coaching and audit reporting aligned with all regulatory and non-regulatory requirements.

Scope of Work

• Work within given timescales to ensure work is to the highest standard.
• Monitor and log work to ensure all compliance records are appropriately maintained and accurate.
• Maintain version controls for documents and records.
• Apply knowledge across areas to ensure potential errors are mitigated.
• Monitor monthly call observations, image review, webchat, correspondence, service requests, and surveys for all teams.
• Prepare reporting and support performance reviews.
• Provide clear and concise coaching to the team, team leaders, and supervisors.
• Assist in interviewing candidates and undertake additional audit activities as required.

Skills and Qualifications

• Quality Assurance experience in a similar role.
• Ability to interpret information from German, French, Spanish, Portuguese, or Italian sources is desirable.
• Experience with MS Office packages including Excel, Word, and PowerPoint.
• Proven track record in behavioral and performance improvement coaching.
• Excellent attention to detail including auditing and reporting skills.
• Excellent communication skills both written and verbal.
• Resilient and flexible with the ability to prioritize workload according to challenging deadlines.
• Good planning, organizational skills, and ability to manage own workload independently.
• Ability to engage with colleagues at all levels and work well under pressure.

The Assurance Analyst refines quality monitoring processes and audit structures for Service Desk operations within Technology Business Services, coordinating evaluations, coaching, and performance rankings to improve agent outcomes. Working closely with Service Desk Operation teams and delivery leadership, this role enables ongoing process and technology improvements through structured quality cadence and goal-aligned feedback cycles.

Work Activities

• Gather ServiceDesk requirements, customer feedback, and Quality scope.
• Define quality monitoring process, approach, and structure.
• Calibrate on audit process, parameters, and weightages.
• Collaborate and build cadence with Service Desk Operation team and delivery leadership.
• Conduct ongoing evaluations, audits, and assessments and identify process, technology, and resource improvement opportunities.
• Provide regular feedback, coaching, and training to resources.
• Produce daily, weekly, monthly, and quarterly Service Desk agent operational rankings and improvement recommendations.

Minimum Qualifications

• 6+ months of Business Systems Data experience or equivalent.
• Experience in the Service Desk space and quality management framework.
• Proven track record of analytical skills and hands-on experience in quality assurance.
• Great people skills and ability to communicate and collaborate with team members.
• Good organizational skills and knowledgeable in goal-setting practices.

As the Assurance Analyst, this role guides quality standards across pensions administration teams by reviewing frameworks, assessing transactions, and communicating corrective and preventive actions to meet regulatory and client requirements. The Performance, Governance, and Assurance team relies on this work to maintain audit-ready, compliant administration processes across a diverse portfolio of pension clients.

Activities

• Review quality assurance framework and procedures.
• Interpret and implement quality assurance standards.
• Assist with planning, conducting, and monitoring assessments of transactions to ensure quality standards.
• Collect, compile, and analyze statistical quality data to identify areas for improvement.
• Recommend and monitor corrective and preventive actions.
• Prepare reports to communicate outcomes of quality activities.
• Identify and communicate training needs to meet quality standards.
• Assure ongoing compliance with quality and pensions industry regulatory requirements.

Background and Experience

• Strong DB pensions administration knowledge.
• Knowledge of relevant pensions regulatory requirements.
• Quality assurance experience in an administrative capacity.
• Knowledge of tools, concepts, and methodologies of QA.
• Experience with communicating corrective actions.
• Strong computer skills including Microsoft Office and Excel.
• Ability to interpret information in German, French, Spanish, Portuguese, or Italian is desirable.

The Quality Assurance Analyst delivers audit programs for claims processing across STD, LTD, Life, and Supplemental Health products, monitoring adherence to Guardian policies and identifying training opportunities and system enhancement recommendations. Based within an internal quality function, this role supports compliance initiatives and risk programs while partnering with business stakeholders to drive continuous process improvement.

Key Responsibilities

• Conduct and deliver audits of business processes to monitor adherence to all Guardian policies and procedures.
• Assist with program development and redesigns based on changing business needs, new product offerings, and other updates.
• Support business compliance and risk initiatives such as Model Audit Rule.
• Partner with internal resources to provide trend and data analysis, identify recommendations for improvements and training opportunities, and assist with system enhancements.
• Understand current industry trends and best practices as it relates to claim processes.

Qualifications and Experience

• College degree preferred or equivalent work experience.
• 2+ years in Claims experience with preference for multiple products including STD, LTD, Life, and Supplemental Health.
• Experience in audit and review processes.
• Proficiency in Guardian claim operating systems.
• Strong communication and coaching skills.
• Strong decision-making skills including critical thinking and problem solving.

Embedded within Barclays Bank Delaware's operations team, the Quality Assurance Analyst oversees colleague-completed requests to verify consistent adherence to Bank Policy and federal and state regulatory compliance standards. Working closely with Management and business area stakeholders, this role strengthens operational accuracy through error correction verification, quality monitoring tool maintenance, and feedback-driven process improvement.

Core Responsibilities

• Review requests completed by colleagues to ensure they consistently meet Bank Policy requirements and regulator expectations.
• Complete error correction verification and ensure timely completion.
• Provide regular feedback relating to quality assurance reviews to Management.
• Maintain the Quality Monitoring Tool including updates and user support for the network.
• Assist with departmental tracking and reporting.
• Support special projects or critical casework.
• Participate in required corporate and business line training.

Education and Experience

• Bachelor's degree or equivalent work experience.
• 2+ years of experience in BCUS Operations role.
• Knowledge of credit card regulations.
• Excellent communication skills both verbal and written.
• Attention to detail with commitment to accuracy, responsiveness, and continuous process improvement.

Quality Assurance Analyst manages monthly evaluations of customer contacts within Collections and Recovery Operations, conducting targeted call listening and calibration sessions to identify trends and close gaps between QA expectations, operations, and training. The work directly supports Collections and Recovery Operations by maintaining performance trackers and ensuring ongoing alignment with quality and compliance standards.

Accountabilities

• Evaluate customer contacts within Collections and Recovery Operations monthly.
• Maintain monthly workload tracker to ensure all monthly targets are met.
• Perform targeted call listening within Collections and Recovery Operations.
• Facilitate, participate in, and attend Calibration sessions and listening sessions.
• Identify trends and target areas of improvement within Quality expectations.
• Support Collections and Recovery Operations with additional assistance regarding Quality expectations.
• Research processes as needed to ensure there are no gaps between QA, Operations, and training.

Requirements

• 2+ years of Collections call centre experience.
• 2+ years of experience in Microsoft Excel.
• 1+ year of experience with excellent oral and written communication skills.
• QA and Collections experience preferred.
• Excellent organizational and analytical skills.
• Ability to multi-task, work in a fast-paced environment, and solve complex problems.

The Quality Assurance Analyst II builds and optimizes machine learning classifiers and automated anomaly detection systems while processing and verifying the integrity of large analytical datasets. The data science and analytics team relies on this work to produce clean, well-structured data pipelines and clear ad-hoc analyses that inform business decisions across multiple product lines.

Engineering Responsibilities

• Select features and build and optimize classifiers using machine learning techniques.
• Apply data mining using state-of-the-art methods and extend company data with third-party sources when needed.
• Enhance data collection procedures to include information relevant for building analytic systems.
• Process, cleanse, and verify the integrity of data used for analysis.
• Conduct ad-hoc analysis and present results in a clear manner.
• Create automated anomaly detection systems and track their performance.

Technical Qualifications

• Bachelor's degree in Statistics, Computer Science, Engineering.
• Relevant field, graduate degree in Data Science or quantitative field preferred.
• Excellent understanding of machine learning techniques and algorithms such as k-NN, Naive Bayes, SVM, and Decision Forests.
• Experience with data science toolkits such as R, Weka, NumPy, and MatLab.
• Proficiency in query languages such as SQL, Hive, and Pig.
• Experience with NoSQL databases such as MongoDB, Cassandra, and HBase.
• Experience with data visualization tools such as D3.js and GGplot.
• Good applied statistics skills including distributions, statistical testing, and regression.
• Good scripting and programming skills.