ASSOCIATE TECHNICAL WRITER JOB DESCRIPTION

Outdated or missing documentation slows product adoption and leaves end users unable to complete basic tasks on their own. The Associate Technical Writer closes that gap by owning the full set of user-facing and internal content - from release notes and interface specifications to process diagrams and SOPs - that software teams depend on to ship clearly documented products. A foundation in topic-based authoring and single-sourcing methodology distinguishes this role from adjacent titles that focus on content strategy or UX copy. It sits within engineering or product organizations where documentation is treated as a deliverable, not an afterthought.

As the Associate Technical Writer, you research, author, and maintain software product documentation for both technical and non-technical audiences, ensuring that end users, system engineers, and developers can apply new features and processes without friction. You work alongside product managers, QA teams, scrum masters, and subject matter experts, with your output directly measured by the accuracy and timeliness of published content across release cycles.

Career Impact: Owning the documentation function for software products builds a verifiable portfolio of shipped deliverables - release notes, specification guides, and localized content - that is directly traceable to product releases and carries weight across the software industry job market.

Business Impact: When product documentation is clear and current, support ticket volume drops and end-user onboarding time shortens, making the Associate Technical Writer's output a measurable contributor to customer retention and product adoption.

Growth Opportunity: Writers who develop structured authoring skills and content reuse strategy in this role are well-positioned to advance to Senior Technical Writer or Documentation Lead roles, where they own style guides, mentor writers, and set information architecture for entire product suites.

• Author user guides, release notes, interface specifications, and system configuration guides for software products targeting multiple audience types.
• Research product functionality by interviewing subject matter experts and reviewing functional specifications to ensure documentation accuracy.
• Coordinate with product managers, QA teams, and developers to gather requirements and validate content before publication.
• Maintain organized version-controlled records of all documents, drafts, and prior revisions across the documentation library.
• Apply established style guides, content templates, and single-sourcing conventions consistently across all output formats.
• Review peer documentation and provide structured feedback to uphold content standards within the writing team.
• Identify opportunities to consolidate or reuse existing content to reduce duplication and improve maintenance efficiency.
• Support translation and localization workflows for customer-facing product documentation.

• Bachelor's degree in English, Communications, Technical Writing, or a related field, or equivalent work experience.
• 1 or more years of technical writing experience in a software or technology environment, with demonstrated ability to translate complex concepts for varied audiences.
• Proficiency in structured authoring principles including topic-based writing, minimalism, and modular content design.
• Strong written and verbal communication skills, with disciplined attention to grammar, style consistency, and document organization.
• Ability to consult effectively with subject matter experts, ask clarifying questions, and synthesize technical input into audience-appropriate content.
• Ability to manage multiple concurrent documentation projects, prioritize under deadline pressure, and work independently without close supervision.
• Working knowledge of HTML and CSS sufficient to produce and maintain browser-based documentation formats.

• Experience with DITA-based authoring or structured content management environments used in software product documentation.
• Exposure to Agile development workflows, including sprint cycles, product backlog participation, and release-driven documentation schedules.
• Experience producing multimedia content such as instructional diagrams, workflow charts, or video-based tutorials to complement written documentation.
• Familiarity with localization processes and coordinating content handoff to translation vendors for international software releases.

• Documentation accuracy rate, measured by defect reports or corrections logged after each release cycle.
• On-time publication rate of release notes and user guides aligned to product sprint delivery dates.
• Content reuse ratio, tracking the percentage of published pages built from shared or single-sourced components.
• Peer review turnaround time, reflecting how promptly review feedback is delivered within the writing team.
• Volume of SME consultation sessions completed per quarter relative to the number of features documented.
• Typical tools: Authoring platforms (commonly MadCap Flare or Confluence); structured content editors (commonly XMetaL or FrameMaker).

• Base Salary Range: $52,000 to $72,000 annually, depending on experience and location.
• Bonus: Discretionary annual bonus, typically 5 to 8 percent of base salary.
• Equity: Not standard at this level; may be offered at select technology companies.
• Health Benefits: Medical, dental, and vision coverage; employer contributes to premiums.
• PTO: 15 to 20 days annually plus standard federal holidays.
• Common Perks: Professional development stipend, remote or hybrid flexibility, and home office reimbursement.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Reasonable accommodations are available to applicants and employees with disabilities throughout the hiring process and during employment; requests should be directed to the hiring team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Employment is contingent on successful completion of a background check. Candidates must be authorized to work in the United States.

The Associate Technical Writer owns the full lifecycle of information development, producing release notes, user guides, administrator guides, and process diagrams for all product lines while working independently and guiding other writers on task scoping and delivery. Operating within a cross-functional team environment and collaborating with subject matter experts, this role shapes documentation quality and single-sourcing strategy to enable consistent, audience-appropriate content across the organization.

Key Responsibilities

• Produce high-quality documentation appropriate for its intended audience.
• Work with internal and cross-functional teams on documentation requirements.
• Keep up with rapid product changes and strive to improve documentation continuously.
• Quickly grasp complex technical concepts and make them easily understandable.
• Analyse existing and potential content, focusing on reuse and single-sourcing opportunities.
• Work independently on assigned projects.
• Develop release notes, user guides, and administrator guides for all product lines with cohesive content and strong formatting.
• Write clear, concise, and complete step-by-step procedures for technical products and solutions.
• Create architecture, flow, and process diagrams to complement or substitute textual content.
• Write content in authoring tools like ClickHelp per existing style guides and procedures.
• Guide other technical writers on scoping, assigning, and managing tasks to ensure timely completion.
• Provide technical, structural, and infrastructural strategy for the team.
• Meet all deadlines while maintaining high quality and standard of deliverables.

Required Qualifications

• 2+ years of experience writing about enterprise software, ERP systems, or similar applications.
• Demonstrated track record in delivering innovative, high-quality documentation with minimal direction.
• Skilled in core information development processes: content planning, creation, and review.
• Knowledge of core technical communication concepts, topic-based authoring, minimalism, and task-oriented design.
• Senior-level experience with structured authoring and modular content development for single-sourcing and reuse.
• Experience using style guides such as the Microsoft Manual of Style and authoring tools such as ClickHelp.
• Familiarity with HTML/CSS and technologies used to create browser-based content; exposure to SaaS/Cloud applications and Agile methodologies.
• Working knowledge of CRM applications such as Salesforce.com, Siebel, PeopleSoft, or Oracle.
• Excellent communication skills, impeccable attention to detail, and strong writing and editing skills.
• Skilled in time management with the ability to meet tight deadlines across multiple deliverables.

Embedded within the Product Technical Development and Regulatory functions, the Associate Technical Writer delivers clear and concise regulatory documents - including complex CMC sections of BLAs and pre-meeting packages - by applying scientific writing expertise, Model Documents, and Storyboard standards. Working closely with content owners, project teams, and cross-functional partners across PTDU and PTR, this role advances the timely submission of regulatory filings and contributes to process management and continuous improvement of documentation systems.

Core Functions

• Manage the preparation of a suite of regulatory documents.
• Work with content owners and project teams to ensure key information is clearly described.
• Create and track timelines for the production of assigned documents according to filing timelines.
• Actively contribute to best practices and continuous improvement initiatives.
• Identify opportunities for systems or tools to enable compliant transfer of figures, tables, and other content into regulatory documents.
• Champion new technologies and processes to enhance performance and challenge conventional assumptions.
• Provide exceptional customer service, technical support, and business services to customers and partners within PTDU and PTR.

Qualifications & Experience

• Bachelor's degree or equivalent; advanced degree in life sciences or relevant field preferred.
• Minimum 2 years of relevant work experience in editing or writing.
• Experience in regulatory affairs and/or biotech CMC development functions preferred; experience authoring and/or editing regulatory documentation.
• Demonstrated clear, high-quality scientific writing style in English.
• Strong project management skills with a consistent record of delivering multiple tasks and goals on time.
• Strong interpersonal, verbal communication, and influencing skills; able to influence without authority.
• Ability to work effectively in a team environment, resolve conflict, work autonomously, and handle multiple priorities and ambiguity.

Reporting to management and internal team leads, the Associate Technical Writer researches, authors, edits, and publishes end-user documentation for both internal and external audiences, applying documentation principles and industry best practices to produce high-quality output. Partnering with project managers, product owners, scrum masters, and customer success managers, this role builds deep product understanding through audience and task analysis to deliver specifications, maintenance guides, release notes, and localized customer-facing content.

Primary Duties

• Be internally motivated and research solutions to challenges independently.
• Follow defined standards, conventions, templates, and style guidelines.
• Write and edit highly technical documentation including specifications, maintenance guides, release notes, interface specifications, and system configuration guides.
• Perform production activities to produce various output formats.
• Collaborate with project managers, product owners, scrum masters, and customer success managers to coordinate projects and deliverables.
• Coordinate translation and localization efforts for customer-facing product documentation.
• Follow instructions and pre-established guidelines to perform job functions.

Skills & Qualifications

• Bachelor's degree in English and 0-3 years of experience in a related functional area.
• Experience writing technical documentation for diverse audiences including customers, system engineers, and developers; able to consult with subject matter experts to obtain required information.
• Experience with web authoring tools such as MadCap Flare, MadCap Central, or Confluence Wiki preferred.
• Excellent written and verbal communication skills; able to work independently and in teams.
• Able to create consensus, manage multiple high-priority tasks simultaneously, create clarity from ambiguity, and exhibit flexibility when developing work products.

Sitting at the intersection of technical communication and defense program support, the Associate Technical Writer writes, rewrites, and edits a broad range of documentation - from procedures and policies to maintenance work orders and contract data requirements - while interfacing with engineering and management staff. Operating across multiple concurrent tasks and audiences, this role delivers accurate, clearly communicated technical specifications and instructions supported by quality-reviewed illustrative materials, and requires an active Secret clearance.

Duties

• Write, rewrite, and edit various types of technical documentation while working with engineering and management staff to support the program.
• Track assignments, interface with resources, and work independently or as part of a team across multiple concurrent tasks.
• Produce documentation types ranging from procedures and policies to user guides, technical bulletins, maintenance work orders, and contract data requirements.
• Communicate technical specifications and instructions clearly to a wide range of audiences; acquire subject knowledge through interviews, observation, and review of technical specifications and engineering drawings.
• Oversee preparation of illustrative materials and conduct quality review of drawings, sketches, diagrams, and charts as needed.

Requirements

• High school diploma or equivalent and 4 years 6 months of experience, or a B.S./B.A. in Technical or Professional Writing, English, Communications, or related field and 6 months of related experience.
• Strong writing, editing, and grammar skills; experienced in querying authors for clarity and compliance.
• Proficient in Microsoft Word, Excel, and PowerPoint; familiarity with DoD MIL-STDs (MIL-STD-40051-* and MIL-HDBK-1222*).
• Ability to negotiate and integrate different viewpoints, relay and receive information, and collaborate effectively in team environments.
• Ability to multitask across more than one project at a time; must obtain and maintain a Secret clearance with US Citizenship required.

A key member of the Project Management Office, the Associate Technical Writer leads the drafting and updating of SOPs, Engineering workflows, and weekly Engineering release updates while gathering content for the monthly Engineering team newsletter. Collaborating across engineering teams, subject matter experts, and the Senior Technical Writer, this role builds and maintains a documentation ecosystem in Confluence that enables internal teams to keep content current and accessible.

Functions

• Gather data and draft content for the monthly Engineering team newsletter.
• Write weekly updates summarizing the previous week's Engineering releases.
• Interview subject matter experts to document new processes, SOPs, and other technical documents.
• Work with engineers to draft clear, easy-to-understand how-to documents.
• Assist in the organization and maintenance of Engineering pages in Confluence.
• Provide recommendations to improve single-sourcing opportunities and maximize documentation resource utilization.
• Provide writing and editing support for the Project Management Office and Production Support.
• Work with the Senior Technical Writer to outline best practices for internal teams to maintain up-to-date documentation.

Experience & Qualifications

• Bachelor's degree in Communications, English, Journalism, or similar field, or a technical writing certification.
• 2 years of experience as a technical writer, content writer, or similar role; comfortable interviewing subject matter experts and asking clarifying questions.
• Solid research, editing, and proofreading skills.
• Experience with Confluence and SharePoint; experience with workflow applications such as Lucidchart, Visio, or Miro is a plus.
• Exceptional oral and written communication skills; excellent teamwork, collaboration, and interpersonal skills.
• Organized, detail-oriented, and analytical; strong time management skills and ability to problem solve.

Delivering accurate and usable product documentation for SAP AppGyver depends on the Associate Technical Writer, who builds tutorials, community content, and multimedia learning materials targeted at citizen developers and business process experts. Based within a team focused on no-code web and mobile app development, this role serves as an advocate for intuitive user experience while collaborating with customers and internal stakeholders to continuously raise the quality of published deliverables.

Accountabilities

• Create product documentation, community content, and tutorials primarily targeted at citizen developers and business process experts.
• Create multi-media content including graphics, videos, samples, and learning content.
• Test the software described in documentation.
• Structure content and select distribution channels according to target group information needs.
• Collaborate with customers and internal stakeholders to continuously improve the quality of deliverables.
• Advocate for an intuitive and consistent user experience.

Technical Qualifications

• Degree in technical writing, software engineering, or a related field.
• Practical experience creating product documentation, preferably in DITA; experience with reference documentation and guides/tutorials for libraries or frameworks is a plus.
• Sound knowledge of and experience in modern full-stack web and mobile app development.
• Experience creating social media content such as blogs, instructional videos, or tweets.
• Excellent communication skills and a passion for sharing knowledge with others.
• Fluency in English; Finnish is an advantage.

As the Associate Technical Writer, this role responds to queries, reads and analyses functional specifications, and writes and updates product documentation to ensure technical accuracy across development, QA, and cross-functional teams. The product and documentation team relies on this work to translate complex technical details into clear, audience-ready content using industry-standard authoring tools including MadCap Flare, DITA, and Adobe FrameMaker.

Activities

• Respond to queries and ask the right questions to gather required information.
• Read and analyse functional specifications and technical documents to interpret product functionality.
• Work extensively on the assigned product to understand technical details.
• Write and update existing or new product documentation.
• Work with development, QA, and other cross-functional teams to ensure technical accuracy in documentation.

Position Requirements

• Proficiency in authoring tools including MadCap Flare, DITA (XMetaL), and Adobe FrameMaker.
• Good knowledge of video creation tools and basic understanding of the entire video production process.
• Coding experience is an added advantage.
• Able to simplify technical concepts and make them easily understandable in text.
• Able to multitask in a deadline-driven environment with a consistent focus on quality.
• Excellent written and verbal English language skills; quick learner, self-driven, independent, and highly motivated.

Associate Technical Writer designs, creates, and edits content in accordance with company standards while reviewing materials produced by other Technical Writers and contributing to UI strings development. The work directly supports a content team focused on identifying process and content improvement opportunities, requiring familiarity with technical authoring tools, XML, HTML, and CSS, and the ability to manage multiple projects simultaneously.

Operational Focus

• Work as a customer advocate in all content-related activities.
• Design, create, and edit content according to company standards and processes.
• Review materials created by other Technical Writers.
• Take part in UI strings development.
• Identify opportunities for content and process improvements.

Knowledge Skills & Abilities

• Fundamental knowledge of XML, HTML, and CSS.
• Familiarity with technical information authoring tools.
• Interest in technical writing and the content creation process.
• Ability to work on and keep track of multiple projects simultaneously.
• Fluent in English, both written and spoken.

Reporting to senior writers and product managers, the Associate Technical Writer documents new features, improves existing content, and manages feedback loops with internal and external stakeholders across a cybersecurity product environment. Working closely with software developers, researchers, QA teams, and fellow writers, this role refines the documentation site layout and organisation while translating complex technical information into clear, audience-appropriate written communication.

Areas of Ownership

• Document new features, improve existing documents, and manage feedback loops with internal and external stakeholders.
• Collaborate with software developers, researchers, and subject matter experts to gather documentation requirements.
• Collaborate with product managers to understand customer needs and work closely with development and QA teams to understand the product.
• Coordinate with other writers on the delivery of shared content and perform regular peer reviews.
• Work on the documentation site layout and organisation.
• Research and implement trends in technical writing.

Education & Experience

• 4-year degree in technical writing, communications, or a comparable field.
• Experience with cybersecurity or related products.
• Strong command of the English language; able to write clearly, edit for spelling and grammar, and vary writing style for specific audiences.
• Ability to collect, research, and understand complex or diverse information, and translate it into clear and concise written communication.
• Experience with MadCap Flare and/or familiarity with HTML and CSS.
• Strong critical analysis skills and enthusiasm to learn; ability to plan, prioritise, and balance direction with self-motivated effort.
• Strong interpersonal skills; treats people with respect, keeps commitments, works ethically and with integrity, and inspires trust in others.

Reporting to the Engineering Development Group, the Associate Technical Writer builds product and technical knowledge by researching use cases, translating findings into content specifications, and demonstrating features and workflows through goal-oriented topics and examples. Partnering with engineering teams and leading through initiative and mentorship, this role supports the development of accurate, technically sound documentation requiring strong programming skills and familiarity with MATLAB or C/C++.

Role Responsibilities

• Build product and technical knowledge by supporting users and responding to inquiries.
• Research and represent product use cases.
• Translate research into content specifications.
• Demonstrate features, workflows, and applications through goal-oriented topics and examples.
• Review and respond to product developments.
• Lead through initiative, process improvements, and mentorship.

Background & Experience

• Bachelor's degree required.
• Strong programming skills; experience with MATLAB or C/C++ is a plus.
• Strong communication and planning skills.
• Ability to quickly learn and explain engineering procedures and concepts.
• Must be authorized to work in the United States on a full-time basis for any employer without restriction.

The Associate Technical Writer produces technical materials across print, multimedia, web, and user site channels, collaborating extensively with SMEs to establish specifications and maintaining organised records of all drafts and versions. Working within content management systems and adhering to departmental style standards, this role advances documentation quality by submitting deadline-compliant documents and supporting revisions as new issues arise.

Key Deliverables

• Research, develop, and write technical materials in a variety of formats.
• Collaborate extensively with SMEs to establish technical specifications.
• Contribute to published content across multiple communication channels including print, multimedia, web, and user sites.
• Maintain organised records of all materials, drafts, and previous versions.
• Aid in the production of technical diagrams and graphs.
• Follow and maintain established style and content guidelines across platforms and media.
• Submit technical documents in adherence with project deadlines.
• Assist with updates and revisions to technical documentation as new issues arise.
• Work in content management systems, adhering to best practices and departmental standards.

Professional Experience

• Bachelor's degree or equivalent work experience.
• One year of relevant technical writing experience, preferably in the software industry; knowledge of applicable industry or field experience.
• Ability to explain technical concepts to audiences with varying levels of technical ability; able to absorb and retain complex technical information quickly.
• Working knowledge of one or more of the following: Adobe FrameMaker, Adobe Acrobat Pro, help-system authoring tools, Microsoft Visual Studio Team Explorer, or Camtasia; proficiency in MS Office Suite.
• Ability to quickly learn and apply new tools, processes, and standards; strong time management skills and ability to take accountability for completing projects.
• Ability to work independently and collaboratively.