ASSOCIATE OPERATOR JOB DESCRIPTION

An Associate Operator in food manufacturing handles what most people never think about: the gap between a formula on paper and a finished product on a shelf. Every shift involves operating production equipment, monitoring ingredient loads, performing quality control checks, and maintaining GMP and HACCP compliance standards that govern food safety from raw material to packaged output. No two facilities are identical. The role reports into a production supervisor and operates within a multi-shift environment where upstream and downstream coordination determines whether daily throughput targets are met or missed.

As the Associate Operator, you execute production floor functions across ingredient handling, equipment operation, sanitation, and quality verification to keep food manufacturing lines running safely and on schedule. You work within a shift-based team structure, reporting to a production supervisor, and your output directly affects daily throughput, food safety compliance, and waste reduction targets across the facility.

Career Impact: Hands-on GMP and HACCP compliance experience at the production level builds the foundational credential that most Quality Technician and Production Lead roles require as a minimum entry point.

Business Impact: When an Associate Operator catches a formula deviation or a sanitation gap before it reaches packaging, the facility avoids a potential product hold, a regulatory finding, or a consumer safety event.

Growth Opportunity: Operators who demonstrate Continuous Improvement participation and cross-functional coverage of multiple line positions are consistently the internal candidates considered first for Production Lead and Shift Supervisor openings.

• Operate production equipment and bulking stations to maintain continuous product flow across assigned shift.
• Monitor ingredient levels and coordinate with upstream and downstream operators to prevent surge or shortage disruptions.
• Execute quality control checks on batches and production runs to verify product meets specification before advancing.
• Interpret formulas and measure ingredients accurately, loading them in the correct order and sequence into production equipment.
• Perform sanitation duties including equipment cleaning, floor scrubbing, and four-step cleaning protocols to meet GMP standards.
• Enforce food safety policies and HACCP requirements throughout the shift, reporting deviations to supervisory staff immediately.
• Complete inventory and material management documentation, including batch records, cycle counts, and material movement logs.
• Support training of new Associate Operators on SOPs, safety procedures, and production floor protocols.

• High school diploma, GED, or equivalent; must meet applicable minimum age requirements for the facility.
• 1 or more years of experience in a food, beverage, or general manufacturing environment, with demonstrated production floor exposure.
• Working knowledge of GMP and HACCP principles as applied to food production environments.
• Ability to read, interpret, and follow written formulas, SOPs, and work instructions accurately.
• Physical capability to lift up to 50 to 100 pounds, stand for extended shift durations, and work in hot, cold, or dusty production conditions.
• Willingness to work rotating shifts, including nights, weekends, holidays, and overtime as required by production demand.
• Strong attendance record and ability to perform under a multi-shift operational schedule without compromising safety or quality.

• Previous experience in a food or beverage manufacturing facility with allergen-handling or clean-room protocols.
• Familiarity with Continuous Improvement methodologies such as Lean or 5S as applied to production floor operations.
• Experience operating forklifts, pallet jacks, or other powered industrial equipment in a manufacturing setting.
• Prior exposure to inventory management documentation or batch record entry within a regulated production environment.

• Batch quality pass rate, measuring the percentage of production runs that clear QC checks without rework or hold.
• Formula accuracy rate, tracking adherence to ingredient weights and load sequences across all batches produced per shift.
• GMP and HACCP audit findings attributable to this operator's assigned area, reviewed on a per-inspection cycle basis.
• Sanitation completion rate, measuring whether four-step cleaning protocols are fully documented and signed off each shift.
• Throughput contribution, measured as line output during assigned shift against the daily production target in units.
• Typical tools: inventory and batch tracking systems (commonly SAP or equivalent ERP); production documentation platforms (commonly paper-based logs or facility-specific digital forms).

• Base Salary Range: $36,000 to $48,000 per year, depending on shift differential and facility location.
• Bonus: Shift differential and attendance-based bonuses common; annual performance bonus uncommon at this level.
• Equity: Not typically offered at this seniority level in food manufacturing.
• Health Benefits: Medical, dental, and vision coverage standard; employer contribution varies by company size.
• PTO: 10 to 15 days per year; holiday pay typically included for required holiday shifts.
• Common Perks: Uniform and PPE provided; safety incentive programs; on-site cafeteria or meal subsidies common at large facilities.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful completion of a background check and where applicable, a pre-employment drug screening is required as a condition of employment. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations for qualified individuals with disabilities are available upon request throughout the hiring process. Candidates must be authorized to work in the United States without sponsorship.

The Associate Operator owns end-to-end batch execution across Control-M, IWS, and CA7 scheduling platforms, monitoring workloads and performing current plan actions in 24x7 shifts. Working within a global IT operations team alongside key stakeholders, this Associate Operator ensures scheduling accuracy and continuity that directly supports reliable enterprise service delivery.

Key Responsibilities

• Monitor the Control-M workload, handle the monitor view, and perform actions on the Current plan, including hold, release, modification, kill, delete, and conditions.
• Apply scheduling knowledge over Control-M planning, calendars, scheduler, and post-processing.
• Apply basic knowledge of Control-M administration and Linux system operation.
• Apply IWS scheduler principles to perform activities in the current plan such as order, rerun, delete, move dependencies, and triggers.
• Apply basic knowledge of AS-400 scheduler and platform; apply CA7 scheduler knowledge as a desirable capability.
• Apply agile principles in day-to-day work, participating in agile ceremonies such as daily standup and retrospective, and working with JIRA issues.
• Ensure correct batch execution across all schedulers, maintaining timely and accurate daily execution in 24x7 shifts.
• Participate in area initiatives and collaborate with the global team to perform global activities.

Required Qualifications

• Hold Control-M, IWS, or CA7 Operator certifications.
• At least 3 years of experience monitoring and following batch processes over Control-M and IWS scheduling tools.
• Experience working within an IT environment with a good understanding of Incident Management, Change Management, and Problem Management.
• Strong knowledge of Control-M workload management, IWS/CA7 scheduling platforms, and basic knowledge of SPSF mainframe.
• Proficient with JIRA and Confluence tools.
• Communicate effectively both verbally and in writing with internal and external stakeholders.
• Apply strong decision-making, problem-solving, organizational, and prioritization skills under pressure.
• Develop positive relationships, establish rapport with customers, contribute productively to team objectives, and share knowledge with team members; adaptable and quick learner.
• High English proficiency required.

Reporting to a production supervisor, the Associate Operator delivers consistent output across a commercial baking facility by operating machinery, mixing ingredients, packaging products, and maintaining sanitation and safety standards. Partnering with production and packaging teams, this role upholds GMP, HACCP, and OHS requirements that protect product quality and minimize waste across all shift operations.

Primary Duties

• Focused on the consistent production of a high-quality product in a baking facility by performing various duties, including the safe operation of machinery, packaging products, mixing ingredients, sanitation, and moving and/or stacking materials and equipment used in the production of fresh baked products.
• Examine and reject products that do not meet specifications; observe, maintain, and address issues to prevent and reduce waste.
• Relieve associates for breaks/lunches as well as perform all job functions of these positions. May fill in for absent positions in production or packaging areas.
• Responsible for proper interpretation of all formulas and development of all doughs, including but not limited to time, temperature, weight, and exceptions to formulas.
• Accurately measure ingredients and load ingredients in the proper order into the mixer and maintain the mixer schedule. Maintain a safe, clean, and sanitary work environment.
• Follow, demonstrate, and understand all Environmental Health & Safety (OHS) requirements.
• Maintain Good Manufacturing Practices (GMPs) and Standard Operating Procedures (SOPs).
• Meet Hazard Analysis and Critical Control Points (HACCP) requirements.
• Participate and successfully complete all Company-approved and required training, audits, etc.
• Additional responsibilities and duties as assigned by supervisor.

Qualifications & Experience

• High school diploma or GED equivalent preferred.
• 1+ years of manufacturing experience preferred.
• Proficient in basic math and computer skills.
• Act with a Continuous Improvement mindset.
• SAP, Oracle, or CPD preferred.
• Strong analytical ability to gather and interpret data; work effectively in a team environment with solid interpersonal skills and openness to change.
• Must have good written and oral English communication skills; must wear required PPE.
• Able to lift 50 pounds, stand or stoop for prolonged periods, climb, perform repetitive motions, and work in varied environmental conditions.
• Able to work 8+ hour rotating shifts including nights, holidays, and weekends.

Sitting at the intersection of inventory management and warehouse logistics, the Associate Operator moves product in and out of locations, loads trucks, and fulfills pick, pack, and ship functions to keep customer and store orders flowing accurately. Operating across forklift, PIT equipment, and manual handling tasks, this role supports daily throughput goals and operational safety within a team-based distribution environment.

Duties

• Operate a forklift to move and put away product; transport products by hand or using Power Industrial Truck (PIT) equipment to maintain continuous product flow.
• Ensure PIT equipment is in operable condition and report discrepancies to maintenance.
• Request and receive lane assignments from the lead or area manager.
• Communicate all issues to management that could result in process delays, safety risks, financial loss, or physical injury to associates.
• Work with team members to ensure daily goals are obtained or exceeded and follow all safety and operations procedures as directed.
• Receive and stock new inventory in general flow racks; replenish pick locations with products in overflow.
• Pick and/or pack individual orders to ship to customers; lift, move, and stack wooden pallets and arrange products into totes.

Skills & Qualifications

• Must be at least 18 years of age with state-required proof of age; high school diploma or GED required.
• Previous experience in a distribution center and operating PIT equipment; Raymond Reach Truck experience preferred.
• Working understanding of basic math functions including addition, subtraction, multiplication, and division.
• Able to recognize discrepancies in written or recorded data; possess dexterity to use writing utensils, calculators, and mechanical or electrical equipment.
• Working knowledge of Microsoft Windows, Outlook, Word, and Excel.
• Able to organize, prioritize, and control responsibilities to meet deadlines.
• Understand and comply with all company policies including attendance, safety, confidentiality, and ethical conduct.
• Communicate effectively using spoken and written English.
• Able to lift and/or move objects up to 50 pounds; able to bend, stoop, climb ladders, and drag wooden pallets up to 60 pounds as needed.

Embedded within a multi-shift distillery operation, the Associate Operator handles barrel entry and removal, liquid processing, forklift operation, and inventory management in SAP across bulk and personal selection workflows. Working closely with the Lead Regauge/Processing Operator and Personal Selection Coordinator, this role supports accurate formulation and timely batch execution that sustains production quality and schedule adherence.

Core Functions

• Monitor available tanks in the bottling department and partner with the Plant Production Leader and Lead Processing Operator to determine when to begin a transfer.
• Collaborate with the Lead Regauge/Processing Operator and PPL to determine the number of barrels to be dumped to achieve the proper formulation, including when to dump to fill bulk tanks, normal processing tanks, or to supply tankers.
• Perform all analytical testing on processing batches to ensure tank quality.
• Record all results in the designated data storage system and collect samples as needed.
• Gauge all tanks to the proper proof.
• Aid in the movement and dumping of barrels, including entering and removing from warehouses, unloading trucks, or stacking BYO or new make barrels as needed.
• Collect samples of barreled whiskey and perform all other duties as assigned.

Education & Experience

• Associate's or Bachelor's degree, preferably in a science or engineering discipline; must be at least 21 years of age and hold a high school diploma or equivalent.
• Previous experience in the distilled spirits industry and/or laboratory environment; previous forklift experience.
• Proficient at performing simple mathematical calculations; strong technology skills.
• Experience with SAP and Google platforms.
• Strong time management, troubleshooting, and collaborative problem-solving skills; strong attendance and work performance record.
• Able to perform physically rigorous tasks including lifting at least 100 pounds under varied environmental conditions such as heat and cold.

A key member of the digital content operations team, the Associate Operator leads voucher creation, deployment, and lifecycle management across PSN content and services for games, subscriptions, and third-party partners. Collaborating across Marketing, Legal, Finance, and Customer Service teams, this role ensures content quality, launch schedule compliance, and accurate delivery of promotional and digital assets that support PSN's commercial objectives.

Functions

• Create and deploy vouchers across PSN Content and Services, including Game, Video, Wallet Top Up, and Subscription for PSN, third-party partners, and retailers.
• Cover promotional content for the Network and other customer-facing services as defined by Interactive Entertainment.
• Manage the future releases calendar involving Voucher activity for both physical and digital channels.
• Ensure appropriate approvals are obtained from Marketing, Legal, and Finance.
• Liaise with key stakeholders to ensure content deadlines are met, and launch schedules are adhered to.
• Provide technical support to the Customer Service Team to aid troubleshooting of systems.
• Support UAT during the pre-launch period of new platforms, products, devices, services, and countries.
• Test and validate uploaded content including downloaded packages, metadata, promotional copy, and other campaign materials.

Requirements

• Experience in quality assurance and UAT processes.
• Basic understanding of e-commerce and digital content environments; familiar with the games industry and related commercial demands.
• Strong knowledge of Microsoft Office and Excel.
• Organised, logical, and thorough with close attention to detail.
• Strong problem-solving and time management skills.
• Communicate effectively with internal and external stakeholders to manage expectations.
• Japanese language proficiency in written and verbal communication.

Reliable production flow depends on the Associate Operator, who delivers materials to the production floor, manages barcode scanning, applies FIFO principles, and maintains documentation and 5S standards throughout each shift. Based within a warehouse or manufacturing environment, this role supports department workflow continuity and workplace safety through clear communication and strict adherence to SOPs and company policy.

Accountabilities

• Deliver materials to the production floor.
• Analyze and estimate workload and perform multitasking effectively.
• Use material barcode scanners and apply First In, First Out (FIFO) principles.
• Follow work instructions and Standard Operating Procedures (SOPs).
• Prepare required documentation and maintain a clean and safe work area (5S).
• Understand department workflow and processes with a detail-oriented approach.
• Communicate clearly with co-workers both written and verbally and adhere to all company rules and policies.

Experience & Qualifications

• Previous experience in a warehouse, manufacturing, automation, or assembly environment preferred.
• Basic skills in MS Office including Word, PowerPoint, Excel, and Outlook.
• Able to perform basic math using whole numbers, fractions, and decimals within metric and standard measurement systems.
• Must wear required PPE including safety shoes, clean suit, dust mask or respirator, gloves, safety glasses, and hairnet.
• Able to perform physical tasks including climbing stairs and ladders, reaching, squatting, prolonged standing or walking, bending, crawling, kneeling, and pushing or pulling objects; must be able to lift 50 lb bags or buckets.
• Must be able to work up to 12-hour shifts in a construction or clean room environment with exposure to heat, dust, and noise.
• Able to read, write, and understand English instructions both written and verbally.

As the Associate Operator, this role shapes safe and compliant container preparation, packaging lineup, and emergency response within a chemical manufacturing plant environment. The operations team relies on this work to maintain OSHA, EH&S, and environmental regulatory standards while sustaining accurate gauging, temperature verification, and continuous forklift-based material movement across the facility.

Job Functions

• Prepare and fill containers following documented procedures based on specific product and customer requirements.
• Ensure correct lineup of packaging for receipt and delivery operations; perform gauging and temperature verification and complete associated paperwork.
• Move containers and supplies within the plant using a forklift.
• Respond rapidly and appropriately to emergencies following safety guidelines; use equipment, chemicals, and procedures appropriate to the situation to mitigate damages.
• Abide by all safety procedures and practices; participate in safety training and demonstrate dedication to EH&S principles and values.
• Ensure all work meets Federal and State OSHA requirements and train regularly on all applicable environmental regulations and guidelines.

Education & Experience

• High school diploma or GED preferred.
• Must possess a valid state Driver's License.
• 1–3 years of proven experience in a manufacturing or warehouse environment.
• Basic mathematical skills including addition, subtraction, multiplication, division, fractions, and unit conversions commonly used in the chemical industry.
• Basic computer knowledge including database systems and other location-specific applications.
• Able to multi-task, prioritize, follow through on assignments, and work varying or rotating shifts; communicate clearly to all levels of the organization.
• Proficient in English reading, writing, and speaking at a minimum of high school level.

Associate Operator manages all inbound telecommunications traffic for a hospital, routing direct dial requests, code alerts, and medical emergency calls through an automated system while maintaining accurate personnel contact databases. Success in the position means delivering confidential, courteous, and timely service to patients, medical staff, and the public while supporting the training of less experienced representatives and coordinating vendor resolutions for telecommunications issues.

What You'll Do

• Respond to requests for direct dial numbers, department numbers, physician on-call status, and department functions using an automated computerized system.
• Handle special and priority calls including medical emergencies, code alerts, and time-sensitive calls from the public, patients, medical personnel, and hospital clients.
• Update database and customer profiles to reflect current contact information of essential medical and non-medical personnel.
• Assist in training and orientation of new and less experienced representatives.
• Prepare, code, and process transmittals including directory changes, loaner pagers, pager cap code changes, and repairs.
• Inform supervisor of service issues and assist in contacting the correct vendor to facilitate resolution or repair of telecommunications facilities.
• Maintain confidentiality of client information and provide positive, effective customer service supporting departmental and hospital operations.

Knowledge Skills & Abilities

• High school education required.
• 6–12 months of previous relevant experience.
• Excellent computer skills; must be able to type at least 30 wpm; able to spell and pronounce basic words, names, and basic medical terminology.
• Able to gather and interpret information or problems in a high-volume medical call center environment.
• Able to exchange information, greet visitors, explain hospital policies, and relay messages to appropriate personnel courteously when dealing with patients, visitors, and hospital employees.

The Associate Operator builds player satisfaction by handling chat, phone, and multi-channel support tickets across Dutch, English, and additional European languages for an online gaming community. Working within a customer support team alongside player-facing colleagues, this Associate Operator resolves complaints and manages forthcoming activities that keep the player experience responsive and the community engaged.

Day-to-Day Responsibilities

• Keep players happy and entertained by answering all kinds of questions about games and the community.
• Provide support in Dutch and English chat or other language combinations, including German or French.
• Take Dutch or English support calls by phone.
• Handle complaints effectively in difficult and busy situations.
• Take care of several forthcoming activities as part of daily responsibilities.

Background & Experience

• Currently studying toward a BA or MA degree.
• Working experience in a customer-oriented environment.
• Great affinity with mobile games and the gaming industry.
• Basic computer knowledge and affinity with IT.
• Native Dutch speaker with fluency in English in speaking and writing.
• Fluency in one additional European language such as German, Spanish, Italian, French, or Portuguese.

Reporting to the Finance and payments leadership, the Associate Operator delivers accurate reconciliation between payment providers and internal systems, monitors transaction approval ratios, and resolves technical and customer-facing payment issues. Partnering with the development team and external payment providers, this role strengthens financial reporting integrity and ensures compliant processing of customer withdrawals and trading activity.

Scope of Work

• Reconcile transactions between payment providers and internal systems.
• Analyze and monitor transaction approval ratios.
• Detect and resolve potential technical issues in coordination with the development team and external payment providers.
• Authenticate customer financial and trading activity and process withdrawals using a set of decision-making tools.
• Communicate with payment providers and Finance teams to ensure accurate reporting.
• Attend to and resolve payment-related customer queries escalated by the customer-oriented team.

Professional Experience

• B.A. in Economics, Business, Statistics, or another relevant degree - mandatory.
• Data analysis experience is an advantage.
• Strong quantitative and analytical competency with impeccable attention to detail.
• Proficiency with Microsoft Excel, including formulas and functions.
• Able to perform well under pressure with a strong sense of responsibility.
• High level of English proficiency in writing - mandatory.

Sitting at the intersection of food safety and production operations, the Associate Operator leads bulking station operation, quality control checks, raw material handling, and sanitation duties within a Fruit Snacks manufacturing department. Operating across upstream and downstream production teams, this role advances continuous improvement initiatives and food safety standards that protect product integrity and sustain efficient 24/7 shift output.

Performance Expectations

• Follow all company safety policies and GMPs to support zero human and food safety incidents and ensure product safety and quality.
• Operate semi-finished product bulking stations in the Fruit Snacks Department and maintain continuous product flow by communicating with upstream and downstream operators and monitoring product surge levels.
• Perform product quality control checks and complete proper inventory and material management procedures.
• Load and/or dump raw materials into production equipment; hand stack, bulk, or hand palletize semi-finished or finished product; sort or collate materials or product.
• Perform sanitation duties including sweeping, trash removal, floor scrubbing, and four-step cleaning.
• Participate in Continuous Improvement initiatives, assist in training new Associate Operator employees, and attend meetings and training on or off shift as required.
• Lead with and champion human and food safety; perform additional related tasks as assigned.

Minimum Qualifications

• Must be 18 years of age or older with the ongoing right to work in the U.S. without sponsorship; high school diploma or GED required.
• 1+ years of experience in a manufacturing environment.
• Demonstrated leadership ability and technical experience.
• Proficient in basic computer skills.
• Willing and able to work any shift schedule including nights, weekends, and overtime exceeding 40 hours per week as required.
• Able to wear required protective clothing and equipment and adhere to all grooming requirements for a food manufacturing environment.
• Able to work in hot, cold, noisy, dusty, and wet conditions; work with allergens and around industrial high-speed moving machinery.
• Able to lift, move, push, or pull 50 lbs.
• Perform physical tasks for extended periods, including standing, walking, climbing, bending, pushing, pulling, and twisting; climb and work at heights using stairs, ladders, personnel lifts, or platforms.