ASSISTANT DISTRICT MANAGER JOB DESCRIPTION

A district without consistent store manager accountability loses conversion rate ground quickly, and shrinkage climbs while in-stock levels slip. The Assistant District Manager steps into that gap, carrying shared accountability for P&L outcomes across a portfolio of retail locations and ensuring corporate merchandising and sales programmes land at the store level. Multi-unit retail demands a specific kind of judgment. This role operates between the district manager and individual store teams, translating strategy into daily execution while keeping talent pipelines full.

As the Assistant District Manager, you drive sales performance and operational consistency across multiple retail locations by coaching store managers, enforcing standards, and owning a share of district P&L results. The role operates within a district structure, reporting through a district manager to a regional vice president, with direct influence over store-level hiring, scheduling, and performance management across the assigned market.

Career Impact: Multi-unit P&L ownership at the Assistant District Manager level is one of the fastest credentialing paths toward a full District Manager title in specialty retail.

Business Impact: Store managers in the district depend on this role to close performance gaps before they compound into missed revenue targets and loss-prevention failures.

Growth Opportunity: The competency set built here- talent pipeline management, vendor relationship oversight, and market-level competitive analysis- commands premium value when moving into a District Manager or Regional VP seat.

• Drive district sales performance by executing corporate business and marketing plans across all assigned store locations.
• Coach and develop store managers on selling techniques, operational standards, and Individual Development Plans to close performance gaps.
• Conduct regular store visits to evaluate customer service standards, in-stock levels, merchandising compliance, and overall store environment.
• Recruit, interview, and onboard store managers, maintaining a proactive talent pipeline to support district growth and succession.
• Analyse P&L results, labour hours, shrinkage, and conversion data to identify trends and implement corrective action with store teams.
• Monitor inventory accuracy, merchandise flow, and stock levels across stores to ensure receiving and replenishment standards are met.
• Manage the competition shop process for the district and report findings, pricing changes, and market activities to the support centre.
• Execute workforce management activities, including multi-store scheduling, performance improvement plans, and progressive discipline where required.

• Bachelor's degree in business or a related field, or equivalent work experience.
• 3 or more years of multi-unit retail management experience, with demonstrated P&L accountability across multiple store locations.
• Proven ability to drive top-line sales through a customer service approach and consistent execution of merchandising standards.
• Track record of recruiting, developing, and retaining store-level management talent in a high-volume retail environment.
• Strong analytical skills with the ability to interpret sales trend data, shrinkage reports, and labour metrics to inform decisions.
• Ability to travel regularly between store locations within the assigned district and market.
• Valid driver's licence and personal vehicle in good repair, with current proof of insurance.
• Superior verbal and written communication skills, with the ability to deliver constructive feedback clearly to store management teams.

• Experience managing vendor relationships, including cost collection, inventory coordination, and merchandising service oversight.
• Familiarity with omni-channel retail operations, including social media execution, online-to-store fulfilment, and point-of-purchase standards.
• Background in loss prevention collaboration, including shrinkage reduction programmes and cash-handling compliance audits.
• Exposure to a big-box or complex specialty retail environment running significant annual revenue at the multi-unit level.

• District comparable-store sales growth, measuring execution of corporate plans at the store level.
• Store-level conversion rate trend, reflecting how consistently customer service standards are driving purchase completion.
• Shrinkage rate per store, tracking loss prevention compliance and cash-handling discipline across the district.
• Manager retention rate within the district, indicating the strength of the talent development and succession pipeline.
• In-stock compliance score across assigned locations, measuring the accuracy of receiving, replenishment, and cycle count processes.
• Typical tools: spreadsheet and reporting software (commonly Excel); workforce scheduling platforms (commonly retail-specific scheduling or timekeeping systems).

• Base Salary Range: $65,000–$90,000 per year, depending on market and experience
• Bonus: Annual performance bonus tied to district sales and P&L targets, typically 10–15% of base
• Equity: Not standard at this level; may be available at larger public retailers
• Health Benefits: Medical, dental, and vision coverage for employee and dependents
• PTO: 15–20 days annually, plus public holidays
• Common Perks: Employee merchandise discount, mileage or vehicle reimbursement, tuition assistance

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background check and drug screening are required conditions of employment for this role; offers are contingent on successful completion. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to applicants and employees with disabilities upon request. Candidates must be authorised to work in the United States.

The Assistant District Manager owns a portfolio of 15–20 properties, overseeing service delivery, quality control, and field team performance across daily site visits. Reporting to the district manager, this role builds client and technician retention while bridging field operations and leadership to ensure consistent scope-of-work compliance.

Key Responsibilities

• Manage a portfolio of 15–20 properties to deliver key service offerings.
• Manage teams of employees and contractors on scope of work performance and completion.
• Assist the district manager in scheduling daily work in the assigned district.
• Perform daily site visits to check on services performed and overall customer satisfaction.
• Perform daily quality control visits to ensure scope of work is being followed.
• Orient teams on standards expected by clients.
• Attend and participate in performance meetings.
• Communicate escalated performance issues to management.
• Follow quality checklists to identify, process, and correct defects discovered at work sites.
• Work with building principals, technicians, and other key personnel to complete projects.
• Communicate with properties regarding job details and drive value-added services.
• Serve as a retention leader for properties and technicians by utilising effective objection handling.
• Correct unsafe conditions in the work area and report any non-correctable conditions to management immediately.
• Use cleaning products per established safety procedures and instruct others on proper procedure.

Required Qualifications

• High school diploma required.
• Prior experience in service management or property management preferred.
• Ability to operate a company vehicle in accordance with local and state regulations and company policy.
• Ability to frequently walk, stand, climb, stoop, bend, kneel, and reach, and lift to 50 lbs.
• Ability to operate hand and power tools and work in tiring or uncomfortable positions as needed.
• Ability to work indoors or outdoors, on slippery or uneven surfaces, and on ladders.
• Ability to work in hot and cold temperatures and around cleaning chemicals.
• Ability to follow written and verbal instructions.
• Valid driver's licence required.

Embedded within a multi-store retail district, the Assistant District Manager delivers financial targets and omni-channel execution across assigned locations through store visits, performance coaching, and merchandising oversight. Working closely with the district manager and regional VP, this role shapes a high-performing store culture that drives conversion, sales growth, and brand compliance.

Core Functions

• Ensure store managers achieve or exceed financial targets and strong conversion rates through effective execution and exceptional customer service.
• Maximize initiatives that drive a seamless omnichannel experience.
• Train and coach store employees in sales, product knowledge, and operating activities, providing constructive feedback.
• Conduct annual performance reviews and create Individual Development Plans.
• Create multi-store staff schedules to drive store goals and profitability.
• Manage sales associate performance and hold associates accountable for achieving personal sales goals, demonstrating company values, and supporting company initiatives.
• Execute performance improvement plans, apply progressive discipline, and assist with separations when appropriate.
• Lead store visits with the district manager and regional VP, identifying areas of success and opportunity.
• Maintain customer relationships during and after purchase, including resolving issues and addressing concerns.
• Communicate professionally and regularly with field employees to address immediate concerns and questions.
• Assist with multi-store staffing, interviewing, hiring, and onboarding of new store managers.
• Conduct workforce management activities, including store staffing schedules and reconciling punches.
• Ensure market execution of product merchandising, marketing, and point-of-purchase standards, and follow standard operating procedures.
• Ensure company policies, including appearance and functionality standards, and state regulations are followed.
• Partner with marketing to plan, implement, and monitor the assigned market's social media strategy to positively impact brand awareness and increase sales.
• Manage stock inventory levels and review merchandise flow for assigned stores to ensure accurate stock.
• Follow all cash-handling procedures, including acceptance of payment and deposit processes.

Qualifications & Experience

• High school diploma or equivalent required.
• Bachelor's degree in business, a related field, or equivalent experience preferred.
• 1+ years of sales experience.
• 2+ years of management experience.
• Proficiency in planning, organising, and managing time across specific activities.
• Skilled in initiating, structuring, and carrying out steps to complete projects and tasks.
• Ability to adapt to new situations, changes, and shifting strategies to meet different types of challenges.
• Ability to maintain awareness of competition, advertisements, and services offered, and develop counter-strategies.

Reporting to the division vice president, the Assistant District Manager leads personnel management, P&L oversight, and regulatory compliance across route sites in the transportation and waste sector. Partnering with municipal agencies and internal operations teams, this role drives safe, cost-effective service delivery and long-term business growth through contract negotiation and equipment optimisation.

Primary Duties

• Oversee personnel needs of route sites, including selecting, coaching, disciplining, and training employees and evaluating performance.
• Manage termination, compensation, and promotion decisions.
• Partner with local city, municipal, and county agencies to ensure top-notch customer service and identify ways to improve services.
• Work with municipalities to renew and negotiate contracts.
• Execute necessary precautions to ensure safety and compliance with company, DOT, OSHA, and other standards and regulations.
• Develop and implement processes and procedures for personnel to operate safely, efficiently, and cost-effectively.
• Develop short-term and long-term goals and action plans in conjunction with the division vice president.
• Maintain P&L and capital responsibility for each site and participate in regular P&L reviews to ensure budgets are met.
• Develop and implement programmes for optimal equipment utilisation, equipment maintenance, and labour and material cost control.
• Ensure compliance with applicable environmental laws and regulations.
• Maintain overall responsibility for facility maintenance, customer service, sales, and operations.

Skills & Qualifications

• Bachelor's degree preferred.
• Experience with both hauling and landfill responsibilities preferred.
• 3–5+ years of experience managing a business unit, preferably in the transportation industry with full P&L responsibility.
• Knowledge of OSHA, DOT, and EPA guidelines.
• Computer proficiency, including Microsoft Excel and Word.
• Ability to learn specialised company applications.
• Willingness to relocate for promotional opportunities.

Sitting at the intersection of operations management and commercial performance, the Assistant District Manager oversees day-to-day outlet operations and P&L accountability across a portfolio of F&B or retail locations. Operating across internal departments and outlet staff, this role coordinates market growth recommendations, compliance with brand standards, and service-quality improvements that sustain competitive positioning.

Duties

• Oversee day-to-day operations and monitor performance of assigned outlets to maximise sales, profits, manpower efficiency, and customer service standards.
• Maintain responsibility for the profit and loss of the operation as a whole.
• Ensure operations comply with company policies and procedures and brand standards.
• Coordinate with management and make recommendations to grow market share, improve customer experience, and drive business growth.
• Regularly review operational routines and identify areas for improvement.
• Provide counselling, coaching, training, and motivation to outlet staff with a strong business focus.
• Remain knowledgeable of market and industry trends, competitors, and all aspects of the market.
• Work closely with internal departments on operations planning.

Requirements

• Diploma or above in catering, hospitality management, or a related discipline.
• At least 2 years of management experience in the F&B or retail industry.
• Experience in chain store management preferred.
• Familiarity with MS Office applications, including Word, Excel, and Chinese word processing.
• Strong business acumen, logical thinking, and experience in sales trend analysis.
• Good command of written and spoken English and Chinese.
• Strong leadership skills, independence, and a positive attitude.

A key member of the regional leadership team, the Assistant District Manager builds high-performing store teams and drives district sales and profit growth through corporate programme execution and frequent store visits. Collaborating across store management, corporate business partners, and vendors, this role ensures competitive advantage by developing talent, enforcing standards, and managing the full vendor relationship process.

Functions

• Apply leadership and creative thinking to improve district and individual store performance.
• Build teams that work collaboratively to achieve results.
• Establish clear goals for direct reports with a focus on talent development.
• Hire top talent from inside or outside the organisation.
• Ensure daily execution of corporate business and marketing plans for the assigned district.
• Grow district sales and profits through the execution of corporate programmes.
• Collaborate with corporate business partners to ensure competitive advantage in the marketplace.
• Ensure standards, including customer service, store standards, and in-stock levels, are met through frequent store visits.
• Analyse all key business measurements and work with store teams to achieve optimal results and meet goals.
• Create a vendor management process covering cost collection, inventory, and merchandising service responsibilities.
• Provide clear, constructive direction and feedback to team members regarding policies and performance expectations.
• Manage the competition shop process for the entire district and report findings to the store support centre and partners.
• Coach, train, motivate, and counsel the store management team to obtain optimum efficiencies.
• Plan district succession to support store growth and develop an understanding of the product portfolio.

Experience & Qualifications

• 4-year degree in a business-related field or equivalent experience.
• 5+ years of retail background, including multi-unit leadership for a big-box, complex retailer.
• Experience leading vendor management relationships, with beverage industry experience preferred.
• Solid knowledge of store operating standards and strong experience driving top-line sales through a customer service approach.
• Proven record of developing management teams and strong recruiting, interviewing, and staffing skills.
• Proficient in Microsoft applications, specifically Excel.
• Ability to travel to and manage multiple markets as needed.

Consistent retail performance across military base supply stores depends on the Assistant District Manager, who leads store teams at Luke AFB and Marine Corps Air Station Yuma through sales growth, inventory accuracy, and budget development. Based within the Luke AFB location, this role directly manages one store while overseeing the store managers at additional Yuma locations to achieve merchandising and operational objectives.

Accountabilities

• Engage with customers to provide excellent customer service by inquiring about needs, providing product information, providing quotes, and completing transactions at the point of sale.
• Maintain a clean, neat, organised, safe, and appealing store environment.
• Lead, motivate, train, and develop employees in customer service to increase sales and ensure efficiency.
• Develop and institute short- and long-range goals for the continuous improvement of customer service, product lines, and new customer acquisition.
• Forecast and develop operating budgets.
• Drive sales and profit.
• Ensure stores achieve merchandising objectives.
• Establish standards and maintain inventory accuracy of 98% using cycle counts and complete inventories.
• Reconcile and cross-check receiving reports, invoices, and unpaid invoices using computer systems and code structures.
• Oversee receipt of deliveries for products, supplies, and equipment, and verify items against invoices, purchase orders, and bills of lading to ensure correct quantity and quality.
• Plan, analyse, coordinate, and prioritise activities.
• Develop effective operating procedures per established standards.

Technical Qualifications

• High school diploma or GED required.
• Bachelor's degree in business or management preferred.
• Five years of progressive leadership and supervision experience in a retail environment, including knowledge of business administration and management principles.
• Military experience with knowledge of military regulations and operating procedures preferred.
• Knowledge of point-of-sale software, with intermediate skills in Microsoft Office and search engines.
• Knowledge of basic accounting principles, governmental fund accounting, and fiscal management.
• Knowledge of the AbilityOne programme and its utilisation to expand employment opportunities preferred.
• Ability to mentor, coach, develop, and counsel staff to foster teamwork and demonstrate positive interpersonal skills.
• Ability to read, write, and speak English.
• Ability to operate a computer, peripheral equipment, and related software, as well as common office equipment.
• Skilled leader with strong organisational and time management skills, attention to detail, and a collaborative, solutions-oriented approach.
• Skilled in report preparation, documentation, budget preparation, and budget management.

As the Assistant District Manager, this role supports a district of general managers by assessing talent opportunities, reviewing store performance benchmarks, and shaping store culture through values modelling and accountability. The multi-unit retail team relies on this work to ensure every General Manager delivers consistent sales, profit, and customer service outcomes across the district.

Activities

• Review targeted reports and store processes to identify sales and profit benchmarking opportunities across the district and region.
• Assess general managers and leadership teams to determine talent opportunities and their impact on store performance.
• Proactively identify talent opportunities across district leadership teams and plan for vacancies in advance.
• Partner with general managers to discuss how to better lead and engage their teams towards extraordinary performance.
• Infuse passion for the business and communicate a compelling vision to excite the team.
• Shape the culture of stores by modelling core values and leadership capabilities across store teams.
• Set clear expectations and drive accountability by taking immediate action on performance issues.
• Review and evaluate the execution of store environment standards and the customer experience.
• Encourage teams to engage with and support their local community through store or company initiatives.
• Consistently meet established performance standards, including product and service sales, customer service, profit, and productivity.

Position Requirements

• Bachelor's degree or equivalent work experience.
• 3–5 years of experience in a multi-unit role, ideally in a big-box retailer.
• Ability to make decisions in a confident, firm, and timely manner.
• Ability to plan and structure work with priorities based on impact to sales, profit, or customer experience.
• Ability to identify strategies and objectives, provide clear expectations, and share the rationale behind decisions.
• Ability to build a diverse and high-performing team, provide feedback and stretch assignments, and foster growth.
• Ability to empower the team to make critical decisions and regularly discuss future opportunities and development plans.

Assistant District Manager administers community development districts and other Florida special districts for PFM's Orlando East department, coordinating board meeting schedules, legal filings, and resident communications with precision and professionalism. The work directly supports the district management team near UCF, enabling compliant, well-documented local government operations on behalf of clients.

Operational Focus

• Schedule district board meetings and develop meeting agenda packages.
• Attend district board meetings as needed and assist the district manager in conducting meetings.
• Generate and edit meeting minutes and maintain district records.
• Maintain and edit district websites.
• Draft and place legal advertisements with newspapers.
• Process required filings with local, state, and federal governments.
• Coordinate and schedule maintenance for district areas.
• Take resident phone calls and resolve issues effectively.
• Plan, organise, and manage own time independently.

Knowledge Skills & Abilities

• At least 3 years of work experience in a professional services environment.
• Proficiency in MS Word, Outlook, Excel, and PowerPoint.
• Ability to travel within Florida to attend client meetings outside of business hours.
• Excellent verbal and written communication skills.
• Superior interpersonal skills and the ability to engage with clients, colleagues, and management.
• Ability to adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
• Self-motivated and highly organised, with the ability to prioritise and manage multiple processes independently with a sense of urgency.
• Strong attention to detail and ability to adapt to changing environments.
• Unexpired driver's licence and clean driving record required.

The Assistant District Manager produces compliant, high-performing retail stores by recruiting and developing store managers, analysing P&L trends, and executing district reviews across all assigned locations. This role serves the regional operations team, ensuring that customer service standards, financial goals, and company policies are consistently met across a multi-store portfolio.

Key Deliverables

• Model and maintain exemplary customer service standards within retail stores.
• Develop and execute plans to improve store and area performance.
• Recruit, develop, and motivate store managers who exceed internal and external customer expectations.
• Establish a strong customer service and selling culture.
• Analyse P&L results and trends to maximise sales.
• Develop strategies to increase market share and store revenues.
• Control labour hours, cash, store audits, and shrinkage.
• Perform complete and thorough district reviews of each store on a consistent and frequent basis to ensure compliance with all company policies and procedures, including cash security and compliance policies.

Professional Experience

• Minimum of 3 years of multi-unit management experience in industries such as hospitality, financial services, retail, or restaurant.
• Must be able to travel between stores regularly.
• Ability to engage with customers and drive sales through others.
• Ability to develop positive relationships with internal and external customers.
• Strong desire to exceed corporate initiatives and inspire excellence in a team.
• Superior verbal and written communication and presentation skills.
• High-energy, collaborative leadership expertise.
• Ability to manage multiple projects simultaneously and handle frequent interruptions to meet customer needs.
• Personal vehicle in good repair, valid driver's licence, and current proof of insurance required.

Embedded within a multi-unit salon and beauty retail district, the Assistant District Manager develops store management capability, drives district sales and expense planning, and oversees all performance and compensation reviews. Working closely with store management teams across the district, this role advances a service culture aligned with company values and ensures effective implementation of product training, marketing communications, and loyalty programme initiatives.

Areas of Ownership

• Drive all district budgeted sales targets within retail and salon services.
• Inspire superior guest service with a focus on promoting the loyalty programme.
• Ensure all sales, marketing, and advertising communications are effectively disseminated to store management for implementation.
• Build a team that delivers exceptional service and reflects company culture.
• Coach and counsel all store management on effective selling techniques to achieve initiatives.
• Lead district sales and expense planning.
• Ensure all district internal and external product training classes are communicated and implemented.
• Develop the managerial and operational skill sets of store management.
• Direct all district performance and compensation reviews to be completed within established timeframes.
• Lead change and innovation, ensuring all associates are effectively guided through the change process.

Education & Experience

• 5+ years of relevant work experience, or an equivalent combination of education and relevant work experience.
• 6+ years of salon management experience in a multi-unit environment.
• Significant competency in sales, products, and service.
• Proven ability to build strong, high-performing teams and thrive in a fast-paced environment.
• Demonstrated profitability and customer service track record.
• Excellent communication skills and solid computer skills.
• Ability to walk, reach with hands and arms, and stand for a minimum of 4 hours on a regular basis.
• Ability to lift and/or move up to 50 lbs on a regular basis.

Reporting to the development manager, the Assistant District Manager oversees concierge and security operations, contractor coordination, and compliance with health and safety policy across a managed residential estate. Partnering with in-house teams, external contractors, and residents, this role maintains a secure, service-oriented environment while managing operational records through QUBE and related systems.

Role Responsibilities

• Compile the concierge roster and assist the development manager in addressing staff issues.
• Carry out building checks and ensure concierge and security staff are completing assigned checks.
• Record and report issues from commercial units to the development manager.
• Manage contractor sign-in and sign-out sheets and issue permits to work.
• Report potential insurance claims to the development manager and assist in processing claims and obtaining quotes.
• Monitor fobs and parking permits and ensure appropriate fees are collected from residents.
• Instruct contractors for reactive maintenance.
• Use QUBE to answer residents' basic queries.
• Collect and collate information on illegal lettings.
• Manage all operational aspects of the development.
• Provide a secure and safe environment for residents, commercial tenants, and staff.
• Develop and maintain a service-oriented culture among staff and contracted service providers.
• Manage and supervise in-house staff and oversee the work of in-house operations teams and external contractors.
• Ensure compliance with the health and safety policy for managed estates.

Background & Experience

• 2 years of property management experience.
• Proficiency in Microsoft Office.
• Knowledge of QUBE and health and safety monitoring systems.
• Confident in dealing with clients, residents, contractors, and other visitors to the estate.
• Excellent verbal and written communication skills.
• Polite and friendly attitude with the ability to use initiative to solve problems.

Sitting at the intersection of healthcare operations and people leadership, the Assistant District Manager refines multi-location financial performance by analysing trend data, managing annual budgets, and recruiting office managers dedicated to exceptional patient care. Operating across six to ten dental offices and reporting to regional leadership, this role strengthens provider relationships, marketing execution, and regulatory compliance to sustain revenue growth across the assigned market.

Job Functions

• Ensure services comply with professional standards and state and federal regulatory requirements.
• Analyse financial trend data and balance operational costs.
• Recruit, hire, and develop managers who can build teams dedicated to providing exceptional patient care.
• Supervise district office managers and provide coaching, performance appraisals, and corrective action when necessary.
• Communicate with office and dental leadership to ensure they have the necessary support.
• Leverage market advertising, marketing, and sales to each office's best advantage.
• Engage with providers to build strong relationships and support their success.

Minimum Qualifications

• Minimum of 3 years of experience successfully managing multiple locations, budgets, and P&L, with tangible results.
• Proven track record of identifying, selecting, developing, and retaining talent.
• Demonstrated ability to diagnose, analyse, and solve business problems, moving quickly from concept to action.
• Demonstrated ability to manage change and build strong relationships with employees, with proven financial acumen.
• Strong commitment to providing superior customer service.
• Excellent verbal and written communication skills.

A key member of the store leadership team, the Assistant District Manager supports the general manager in driving sales, inventory, and kitchen operations while ensuring all company policies and standards are followed across the location. Collaborating across store employees and customers, this role produces a high-performing retail environment through training, accountability, and strong point-of-sale execution.

What You'll Do

• Model and set customer service standards and expectations for all employees.
• Assist the general manager in implementing.
• Execute plans to exceed key performance indicators.
• Support the general manager in store operations, including exceeding forecasted goals, inventory maintenance, visual merchandising, hiring and training employees, and kitchen and cooking class operations.
• Ensure all company policies and standards are communicated and followed by employees.

Required Qualifications

• 1–2 years of progressively responsible retail management experience.
• Experience driving sales and motivating high-performing sales teams.
• Experience training others, holding teams accountable, and leading teams of varied specialists.
• Proficiency in POS systems and familiarity with MS Office Suite.
• Ability to communicate verbally and work cooperatively with employees and customers.
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
• Ability to ascend and descend ladders to retrieve or move merchandise.
• Ability to lift and/or move merchandise weighing up to 35 lbs.

Strong retail customer partnerships and in-store execution excellence depend on the Assistant District Manager, who oversees business plan delivery, budget management, and retail capability building across an assigned district. Serving as the primary liaison between internal functional teams and key retail customers, this role advances revenue growth through flow plan management, insight-driven planning, and cross-functional collaboration.

Day-to-Day Responsibilities

• Build strategic partnerships and strong relationships with customers in the district.
• Lead customer business growth and challenge the status quo through new insights and ideas.
• Deliver results through effective execution, close tracking, and timely review and adjustment of aligned business plans with customers.
• Drive retail operation excellence and build customer retail capability, including flow plan management, activity planning and implementation, and in-store merchandising.
• Manage budgets effectively to support business development and ensure investment is directed appropriately.
• Work closely with internal functional teams with strong cross-functional collaboration.

Qualifications & Experience

• Bachelor's degree or above preferred.
• 5+ years of sales experience in the retail industry.
• Strong commitment to results with close attention to detail and passion for the retail industry.
• Strategic thinking, analytical skills, and insight-driven approach with strong retail operations experience.
• Strong communication and interpersonal skills.
• Proficiency in office software, particularly Excel and PowerPoint.
• Good command of written and spoken English.
• Fast learner with agility and a can-do attitude.

As the Assistant District Manager, this role guides a district of store teams by coordinating sales growth initiatives, succession planning, and operational standard execution across multiple retail locations. The regional leadership structure relies on this work to ensure store managers and associates are recruited, developed, and motivated to sustain profitable, customer-focused performance across the assigned market.

Scope of Work

• Model and maintain exemplary customer service standards within retail stores.
• Develop and execute plans to improve store and area performance.
• Recruit, develop, and motivate store managers who exceed internal and external customer expectations.
• Establish a strong customer service and selling culture.
• Analyse P&L results and trends to maximise sales.
• Develop strategies to increase market share and store revenues.
• Control labour hours, cash, store audits, and shrinkage.
• Perform complete and thorough district reviews of each store on a consistent and frequent basis to ensure compliance with all company policies and procedures, including cash security and compliance policies.

Skills & Qualifications

• Minimum of 3 years of multi-unit management experience in industries such as hospitality, financial services, retail, or restaurant.
• Must be able to travel between stores regularly.
• Ability to engage with customers and drive sales through others.
• Ability to develop positive relationships with internal and external customers.
• Strong desire to exceed corporate initiatives and inspire excellence in a team.
• Superior verbal and written communication and presentation skills.
• High-energy, collaborative leadership expertise.
• Ability to manage multiple projects simultaneously and handle frequent interruptions to meet customer needs.
• Personal vehicle in good repair, valid driver's licence, and current proof of insurance required.