AQUATICS MANAGER JOB DESCRIPTION

Supervision of 30 or more lifeguards is a routine starting point, not a ceiling. The Aquatics Manager owns the full staffing, safety, and programming operation of an aquatic facility within a recreation or fitness organization - a scope that spans CPO-regulated pool chemistry, state Health Department compliance, and swim program revenue. The role reports into an Aquatics Director or facility General Manager and is the day-to-day authority that members, participants, and front-line staff turn to first. Without this position filled well, certification lapses, incident response gaps, and declining program enrollment follow quickly.

As the Aquatics Manager, you lead a team of lifeguards and swim instructors, manage aquatic programming from learn-to-swim through masters, and hold direct accountability for facility safety and departmental budget performance. You operate under the direction of the Aquatics Director while functioning as the primary on-site decision-maker for staff, members, and regulatory compliance across indoor and outdoor pool operations.

Career Impact: Holding a CPO certification and Red Cross Lifeguard Instructor credential while managing a staff of 30 or more positions you for Aquatics Director roles and multi-site regional leadership within the recreation and fitness industry.

Business Impact: Swim school occupancy, lifeguard certification compliance, and member retention in aquatic programs depend directly on how well this role manages scheduling, training, and day-to-day operations.

Growth Opportunity: The management scope here - budgets, payroll, performance reviews, and capital equipment - builds a portfolio of operational skills that transfers into broader recreation or facility general management.

• Lead lifeguard and swim instructor hiring, scheduling, and 90-day, seasonal, and annual performance evaluations.
• Supervise pool chemical levels, equipment checks, and facility safety inspections to meet state Health Department standards.
• Conduct monthly in-service training sessions covering pool safety, rescue techniques, and emergency response procedures.
• Manage departmental budget, payroll processing, and expense controls within approved guidelines.
• Design and implement aquatic programming for all ages and abilities, including swim lessons, masters, and water aerobics.
• Monitor and respond to member feedback, escalated complaints, and on-site incidents in accordance with organizational policies.
• Enforce lifeguard certification compliance and coordinate CPR/AED recertification for all aquatics staff.
• Collaborate with marketing, guest services, and community partners to promote programs and grow participation.

• Bachelor's degree in Exercise Science, Physical Education, Recreation, Kinesiology, or equivalent work experience.
• 2 or more years of aquatics management or supervisory experience, with demonstrated responsibility for lifeguard staff.
• Current Red Cross Lifeguard certification or YMCA Lifeguarding equivalent, maintained throughout employment.
• CPR for the Professional Rescuer and AED certification, with CPO required or obtainable within 90 days of hire.
• Demonstrated knowledge of pool water chemistry, filtration systems, and state health code requirements for aquatic facilities.
• Proven ability to develop and manage a departmental budget, including payroll, scheduling, and expense reporting.
• Strong written and verbal communication skills, including the ability to conduct staff training and public presentations.
• Physical ability to pass a lifeguard water test, perform water rescues, and maintain surveillance for extended periods.

• Red Cross Lifeguard Instructor (LGI) or Water Safety Instructor (WSI) certification, enabling in-house staff recertification.
• Experience managing swim programs across multiple simultaneous formats, such as competitive swim teams alongside recreational lesson schedules.
• Background in community outreach or youth programming within a nonprofit or membership-based recreation setting.
• Certified Pool Operator (CPO) credential held at time of hire rather than obtained post-hire.

• Lifeguard certification compliance rate, tracking the percentage of staff with current credentials at all times.
• Incident report completion rate within 24 hours, measuring timely documentation of all pool-area events.
• Swim program enrollment versus capacity, reflecting occupancy performance across active program sessions.
• Departmental budget variance, comparing actual payroll and operating spend against approved monthly targets.
• Member or participant complaint resolution rate, tracking escalated issues closed within a defined service window.
• Typical tools: aquatics management and scheduling platforms (commonly Daxko Operations or equivalent); payroll processing systems (commonly Paycor or equivalent).

• Base Salary Range: $42,000 to $58,000 annually, depending on facility size and region.
• Bonus: Annual performance bonus of 3 to 7 percent, tied to program enrollment and safety metrics.
• Equity: Not typical for this industry segment.
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by organization type.
• PTO: 10 to 15 days annually, plus standard holidays; nonprofit schedules vary.
• Common Perks: Facility membership, pool access, CPO and certification reimbursement, staff training stipends.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Reasonable accommodations are available to applicants and employees with disabilities throughout the hiring process and in the performance of job duties; please request accommodations at any time. Employment in this role is contingent on successful completion of a background check, which may include criminal history review consistent with applicable law. All persons must be authorized to work in the United States prior to hire. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under federal, state, or local law.

The Aquatics Manager owns scheduling, payroll, and supervision of 30+ lifeguards and Aquatics Coordinators across indoor and outdoor YMCA pools while maintaining safe swimming conditions and delivering member-focused aquatic programs. Reporting to the Aquatics Director and collaborating with community organizations, this role ensures operational compliance with YMCA and state Health Department standards, directly supporting community engagement and organizational objectives.

Key Responsibilities

• Do schedule and payroll for lifeguards at all YMCA locations
• Train and develop seasonal pool managers to complete city pool scheduling.
• Manage Aquatics Coordinators and 30+ lifeguards for indoor and outdoor YMCA operated pools.
• Conduct and ensure proper maintenance of pools
• Maintain accurate records of pool chemical levels and facility maintenance.
• Perform required lifeguard duties and responsibilities
• Maintain constant surveillance of the pool area and conduct facility safety checks.
• Know and review all emergency procedures
• Respond to emergency situations immediately in accordance with YMCA policies and procedures and complete related reports.
• Maintain effective, positive relationships and communications with members, participants, and other staff
• Know, understand, and consistently apply safety rules, policies, and guidelines for the pool and aquatic area.
• Organize all monthly in-services at all pools
• Perform all 90-day, summer, and annual evaluations for lifeguards.
• Perform equipment checks and ensure appropriate equipment is available as needed
• Maintain accurate records as required by the YMCA and/or state Health Department code.
• Attend all staff meetings and training as required
• Assist with YMCA sponsored events and annual campaign efforts
• Maintain aquatics website and help with social media alerts.
• Promote, implement, and teach Lifeguard and CPR/AED courses to members, staff, and community
• Assist Aquatics Director in promoting and teaching all aquatics programs
• Maintain accurate budget and payroll in Daxko and Paycor.

Required Qualifications

• Certifications: CPR for the Professional Rescuer, AED, and Basic First Aid certification required
• Current YMCA Lifeguarding or Red Cross Lifeguarding preferred
• CPO preferred (required within 90 days of hire)
• Lifeguard Instructor preferred (required within 90 days of hire).
• 1–2 years preferred in managing staff
• Pool management experience preferred.
• Must demonstrate lifeguard skills in accordance with YMCA standards
• Ability to maintain certification-level of physical and mental readiness.
• Understand and operate computer programs including Daxko Operations, Daxko Accounting, Paycor, website, Publisher, and Excel.
• Minimum age of 18
• Ability to pass lifeguard water test
• Ability to remain alert, sit or stand for extended periods, hear noises and distinguish distress signals, and continuously scan all pool areas with clear vision.
• Ability to perform strenuous physical tasks necessary for a water rescue and communicate verbally across distances in normal and loud situations.

Embedded within the Aquatics department, the Aquatics Manager leads financial management, hiring, training, and supervision of swim instructors, coaches, and lifeguards across aquatic facilities in accordance with Life Time standards. Working closely with regional and area leadership, this role registers members for swim programs, oversees facility safety and cleanliness, and enables the business performance and member experience outcomes that support career growth into multi-location leadership positions.

Core Functions

• Manage and support all Aquatics Team Members.
• Complete daily inspections to ensure pool area is clean and safe.
• Facilitate lifeguard training on pool safety and rescue techniques during monthly in-services.
• Assess performance, provide feedback, and coach Aquatics Team Members.
• Manage the aquatics department within budget guidelines.
• Formulate, monitor, and reconcile budget and financial reports for aquatics programs.
• Set the standard for the Aquatics Department by providing exceptional customer service and meeting member needs and expectations.

Education & Experience

• High School Diploma or GED required
• Bachelor's Degree in a related field preferred.
• Red Cross Lifeguard and First Aid
• CPR/AED certification required within the first 3 months of hire
• NSPF Certified Pool Operator (CPO), Red Cross Lifeguard Instructor (LGI), and Lifeguard Instructor Trainer (LGIT) preferred.
• 2 years of customer service experience
• 2 years of coaching and/or swim instructor experience
• 2 years of lifeguarding experience
• 2 years of supervisory/management experience.
• Successfully complete and pass the Life Time Swim Certification and Aquatics Manager Training.
• Ability to work in a stationary position and move about the club for prolonged periods
• Ability to swim 25 yards/meters without stopping
• Ability to routinely bend to raise 20 lbs or less and occasionally more than 20 lbs.
• Ability to communicate and exchange information with guests who have inquiries about Life Time products and services.

Reporting to district leadership, the District Aquatics Manager oversees operations, staff, and capital projects across seven aquatic locations, encompassing budget formulation, certification compliance, and community program development. Partnering with vendors, community organizations, and cross-functional district staff, this role drives the financial performance, risk management, and service delivery outcomes that sustain a high-quality public aquatics division.

Primary Duties

• Oversee and lead operations and staff within the aquatics division at multiple locations (3 indoor year-round, 4 outdoor seasonal) with a strong focus on safety, customer satisfaction, positive work environment, innovation, facility maintenance, and cleanliness.
• Hire, train, schedule, supervise, and evaluate personnel
• Coordinate staff training
• Work with employees to correct deficiencies and administer disciplinary action when appropriate.
• Prepare and monitor budget
• Manage revenues and expenditures
• Prepare financial reports, purchase orders, RFPs, and invoice requests
• Develop and implement strategies to increase usage and formulate comprehensive business plans.
• Prepare, enforce, maintain, and modify policies and procedures manuals
• Conduct periodic staff meetings to provide and gather information, answer questions, and respond to complaints and concerns.
• Provide leadership and direction for short- and long-range plans, goals, and vision
• Communicate district plans, policies, and procedures to staff and the public.
• Enforce high risk management and program standards through staff training, adequate procedures, and regular review
• Ensure staff maintain proper certifications for lifeguarding, water safety, CPR/AED, First Aid, and pool operations.
• Continuously evaluate facilities and programs to improve service delivery, communication, risk management, and physical facilities
• Plan, direct, and oversee multiple capital projects independently or with other district staff.
• Provide superior internal and external customer service
• Resolve escalated customer concerns
• Maintain high-level communication through effective in-person and written methods.
• Develop and maintain relationships with district employees, vendors, and outside user groups to coordinate programs and special events
• Collaborate with community partners to create new opportunities.
• Maintain records and generate reports including attendance, safety checks, chemical logs, payroll, incident/accident reports, staff certifications, and personnel evaluations
• Maintain working knowledge of aquatic mechanical systems and troubleshoot pump, filtration, and chemical feeding issues.
• Supervise collection and handling of all program monies according to district policy
• Maintain all financial records and perform reporting.
• Develop, implement, and track marketing strategies
• Promote the Aquatics Program publicly
• Determine community needs and implement improvements.

Qualifications & Experience

• Bachelor's Degree in Recreation or a closely related field preferred
• A combination of education and experience may be considered.
• Certified Pool Operator or Aquatic Facility Operator
• American Red Cross Lifeguard Instructor or equivalent
• American Red Cross Lifeguard/First Aid/CPR or equivalent
• American Red Cross Water Safety Instructor or equivalent
• Lifeguard Instructor Trainer and Water Safety Instructor Trainer preferred.
• Four years of progressive aquatics experience with a minimum of two years supervisory experience with multiple levels of staff
• Experience managing a large or multiple aquatics facilities preferred.
• Must possess a valid Colorado Driver's License or ability to obtain upon hire and maintain an acceptable driving record.
• Knowledge of aquatics and recreation philosophy, facility operations management, safety and emergency first-aid procedures, healthy pool water maintenance, pump and filtration operations, and chemical feeding equipment
• Knowledge of aquatics instruction planning, water safety programs, and budget management.
• Skills in swimming, lifeguarding, lifesaving, and water safety instruction
• Skills in recruiting, training, supervising, evaluating, and motivating employees.
• Highly motivated with excellent interpersonal, communication, and customer service skills both written and verbal
• Ability to work productively within established policies and procedures and interact professionally with employees, vendors, and patrons.
• Ability to establish and maintain safe and fun pool environments
• Work in a fast-paced, high-volume environment with emphasis on accuracy and timeliness
• Handle cash flow and daily cash reports accurately
• Safely extricate people from a pool who vary in weight
• React effectively to mental, physical, and stressful situations inherent to First Responder duties
• Must have 20/20 vision or corrected to 20/20.

Sitting at the intersection of aquatics operations and sports and recreation programming, the Aquatics Manager oversees event strategy, staffing, and revenue goal achievement across multiple programming departments including special Holiday Pool events. Operating across the full scope of departmental functions, from payroll and budget control to staff development and community swim lessons, this role enables the Center to sustain program quality and financial performance.

Duties

• Oversee operations, event strategy, planning, and staffing for aquatics, sport and recreation programs, and programming departments, including special programs such as Holiday Pool events.
• Develop and implement department operating procedures with quality measures and controls.
• Recruit, hire, train, develop, and evaluate all aquatics and sports and recreation staff.
• Develop monthly plans for achieving benchmarks and revenue goals with accountability for all department members.
• Maintain expense control measures with careful attention to scheduling, payroll, and aquatic commissions
• Submit and authorize weekly payroll with back-up documentation.
• Coordinate with Operations Manager to keep all equipment clean and in good operating order
• Establish staff criteria, performance standards, and department inventory controls.
• Provide leadership, support, motivation, and performance development for staff, including cross-training for all departments
• Enforce departmental policies through effective communications.
• Communicate with management proactively on all matters relative to Center operations, staff, and members
• Resolve staff and/or member issues using customer service and leadership skills.
• Perform daily department walkthroughs
• Conduct periodic formal performance reviews
• Compile periodic reports to track trending and needs
• Stay current on industry trends and participate in Center and community events, including offsite community swim lessons.

Skills & Qualifications

• College degree required in Exercise Science, Physical Education, Kinesiology, or related field.
• Current CPR, AED, and First Aid training
• Current CPO and Pesticide License a plus.
• Minimum two years of experience overseeing kids programs in a wellness/activity center setting, showing positive outcomes and impact.
• Strong problem-solving and customer service background
• Strong written and verbal communication skills.
• Requires long periods of standing or sitting
• Moderate use of computer terminal
• Grasping and gripping movements
• Frequent use of chemicals including cleaning and laundry supplies
• Continuous exposure to moderate to loud noise
• Occasional exposure to bodily fluids
• Occasional lifting, pulling, climbing, kneeling, and bending.
• Ability to lift 50 lbs, using assistance when needed
• Use of personal safety equipment required.

A key member of the Centre's operations team, the Aquatics Manager leads wet side programming, financial target achievement, and health and safety compliance across all aquatic facilities. Collaborating across Base Camp support, internal audit, and divisional technical training functions, this role ensures that Swim School occupancy, staff performance, and customer satisfaction outcomes consistently meet Centre standards.

Accountabilities

• Drive and achieve centre financial targets and KPIs including customer service targets, occupancy targets, revenue targets, payroll costs, and participation levels.
• Drive all wet side programming, maximizing Swim School and Learn2 occupancy
• Oversee wet side booking processes.
• Review marketing collateral regularly to ensure it is effective and up to date.
• Deliver high quality services and standards within the Centre, supported by Base Camp and internal audit.
• Ensure all safe systems at work are adhered to, including general building management, maintenance, repairs, and compliance with all contracts, licences, and documentation required for safe and effective operation.
• Establish and maintain excellent relationships with customers, handling and escalating complaints where appropriate
• Ensure delivery of enjoyable, cost-effective, and safe activities.
• Support preparation of annual service plans, financial plans, and statistics
• Carry out internal stocktakes and end-of-period inventories as necessary.
• Provide clear leadership on compliance with all health and safety procedures, fixing or escalating issues as appropriate.
• Manage line management responsibilities including recruitment, induction, training, appraisal, development, and performance management of staff.
• Ensure IQL CPD, record-keeping, and verification requirements are met
• Adhere to Equality and Diversity Policy, Health and Safety procedures, and uniform policy
• Maintain own mandatory qualifications and CPD requirements.

Experience & Qualifications

• National Pool Lifeguard Qualification (NPLQ)
• First Aid at Work Certificate
• Pool Plant Operation Qualification.
• Supervisory experience in the hospitality or service industries
• Experience managing a team including training, development, appraisals, performance management, and recruiting
• Experience in financial management and budget preparation with a proven track record of meeting financial targets
• Experience working in wet operations including lifeguarding, swim teaching, or Trainer Assessor.
• Understanding of membership management and retention systems
• Understanding of relevant health and safety and employment legislation.
• Intermediate Microsoft Office skills
• Good numerical and written skills.
• Excellent verbal communication skills including the ability to influence and persuade
• Results-driven
• Solutions-focused team player with a can-do attitude.

Safe and well-characterized aquatic environments depend on the Fisheries & Aquatics Manager, who mentors teams of environmental specialists conducting fisheries monitoring, habitat assessment, and impact assessments for oil and gas, mining, and infrastructure projects. Based within a multi-disciplinary consulting practice and serving as primary client contact, this role advances project scheduling, budgeting, and business development outcomes that sustain the firm's environmental science portfolio.

Technical Responsibilities

• Manage and mentor teams of environmental specialists and technicians conducting technical work in aquatic resources monitoring, fisheries, baseline characterization, impact assessments, environmental effects monitoring, habitat assessment, and habitat compensation planning.
• Serve as primary client contact
• Prepare and submit design and report documents
• Coordinate and facilitate meetings and presentations for clients, regulators, and interest groups
• Manage project scheduling and budgeting
• Provide sound technical guidance.
• Collaborate with biologists, ecologists, hydrologists, geoscientists, social scientists, engineers, and other project specialists to implement multi-disciplinary projects.
• Organize and at times lead field surveys in remote locations.
• Participate in planning and implementation of marketing and business development activities
• Lead preparation of technical and financial proposals for current and prospective clients.

Background & Experience

• Minimum undergraduate degree in biological sciences or a relevant discipline
• Professional designation preferably in Alberta (e.g., P. Biol., P. Ag., P. Chem.) required or eligible.
• Eight or more years of progressive work experience managing aquatic and environmental components of oil and gas, mining, pulp and paper, or infrastructure projects at a senior level.
• Experience in a dynamic consulting environment requiring flexibility and teamwork
• Ability and interest to work in the field, occasionally in remote locations
• Experience designing and implementing scientific studies and managing field teams collecting fisheries and aquatic data.
• Sound working knowledge of Provincial and Federal environmental legislation and environmental impact assessment methodology
• Experience working in large, multi-disciplinary teams.
• Demonstrated leadership skills with ability to lead and mentor staff
• Aptitude and experience in financial and human resource management.
• Strong data analysis skills and experience synthesizing large datasets
• Appropriate qualifications for work in Alberta and British Columbia and a valid Canadian driver's license.

As the Aquatics Manager, this role oversees all operations of Dorney Park's Wildwater Kingdom waterpark, encompassing recruiting, SOP development, budget management, and enforcement of Ellis and Associates program guidelines. The Dorney Park operations team relies on this work to maintain cleanliness, guest service standards, and cross-divisional collaboration that meet business needs across nights, weekends, and holiday periods.

Role Responsibilities

• Oversee operations of Dorney Park's Wildwater Kingdom waterpark, including recruiting, hiring, training, and maintaining company standard operating procedures.
• Clearly describe and assign responsibility and authority for operations
• Maintain cleanliness, efficiency, and outstanding guest service.
• Maintain open communication with leadership and front-line associates in the department.
• Inspire and motivate associates to work together and exceed expectations.
• Develop, train, and model operational SOPs and Ellis and Associates program guidelines
• Establish, maintain, and enforce location-specific operating standards and policies.
• Work collaboratively with all Dorney Park divisional department heads and participate in overall Operations Manager on duty shifts.
• Develop and manage the labor and expense budget for the department.

Education & Experience

• College degree required.
• Eligibility and ability to obtain a Jeff Ellis & Associates International Lifeguard Training Program Instructor or Instructor Trainer license
• Ability to become a Certified Pool Operator and advise on pool chemistry and filtration
• Ability to learn and perform CPR and Basic First Aid and maintain current certification.
• 3–5 years of related experience in a theme park or water park operation, including 2 or more years in a supervisory role.
• Ability to work nights, weekends, and holiday periods to meet business needs.
• Ability to pass a mandatory or random drug test per company policy
• Ability to pass a background check if 18 years or older, per company policy.
• Must be able to work outdoors, stand for long periods, walk long distances, and climb multiple flights of stairs.

Aquatics Manager directly supports Center Leadership by supervising Aquatics staff, managing all departmental operations in the absence of the Aquatics Director, and ensuring program quality through hiring, training, and evaluation. The work directly supports the Association's mission by representing aquatics programs to individuals, businesses, and communities while maintaining accountability to approved budgets and established policies and procedures.

Day-to-Day Responsibilities

• Ensure daily care of members is a key priority through direct supervision of Aquatics staff.
• Support Center Aquatics staff and programs by providing direction, leadership, and support.
• Directly manage all aspects of the Aquatics department in the absence of the Aquatics Director.
• Work directly with Center Leadership and staff to ensure excellence and consistency in service through daily care of members, program participants, and volunteers.
• Ensure quality program delivery through staff excellence to achieve programmatic outcomes
• Prepare for audits, surveys, and on-site visits through sound operational practices.
• Hire, train, manage, and evaluate Aquatics staff to achieve desired program outcomes.
• Strictly adhere to all Aquatics policies and procedures related to safety, conduct rules, and other regulations.
• Represent and articulate the Association's Aquatics mission and program to individuals, businesses, and communities.
• Follow the approved annual budget with recommended adjustments
• Maintain accountability to the Aquatics Director for execution of Association policies and procedures.

Minimum Qualifications

• Bachelor's degree or equivalent education/experience preferred.
• Current Lifeguard and Swim Instructor certification, or ability to obtain within 90 days of hire, required.
• Minimum 2–4 years of successful program management experience including management of Aquatics staff
• Positive history of leadership in staff and volunteer supervision.
• High level of knowledge and demonstrated competence in aquatics.
• Competent computer skills in a Windows environment.
• Proven ability to display initiative, good judgment, and decision-making with minimal input
• Demonstrated written and verbal communication skills including public speaking and ability to conduct training programs.

The Aquatics Manager delivers leadership to aquatics Associates across Bay Club Gateway and Bay Club Ross Valley outdoor pools, exercising daily discretion and independent judgment to develop staff, create programming for all ages and abilities, and ensure member needs are met. Reporting to the Aquatics Director and interacting with senior management, vendors, and community stakeholders, this role shapes the financial performance, safety standards, and program outcomes that define the overall success of the Aquatics Program.

Scope of Work

• Assist Aquatics Director to hire, train, supervise, and develop associates in accordance with company policies and directives.
• Oversee day-to-day aquatic operations through visible management presence
• Act as club Manager on Duty.
• Create, develop, and implement programming for the aquatics center including recreational, educational, and fitness programming for all ages and abilities, encompassing lifeguard, swim team, swim instruction, masters, and water aerobics.
• Develop and introduce new services and programs on an ongoing basis
• Track utilization including capacity, availability, and member demographics.
• Manage financial performance of the aquatic program through achievement of sales and revenue targets, expense management, planning, and forecasting
• Prepare and implement action plans to meet or exceed monthly financial goals.
• Perform daily walkthroughs of aquatics areas to ensure cleanliness, safety, and well-maintained facilities
• Communicate timely follow-up as appropriate.
• Ensure compliance with all laws, regulations, and company policies regarding employment practices, safety rules, and procedures
• Promote safety goals and actively work toward a safe working environment.
• Effectively communicate and interact with senior management, associates, vendors, members, and guests
• Promote harmonious relations among all stakeholders.
• Actively participate in required events, programs, meetings, and trainings
• Support improvement and positive change including participation on corporate committees.

Knowledge Skills & Abilities

• Current CPR, First Aid, and AED Certifications
• Current Red Cross Lifeguard Certification
• Lifeguard Instructor (LGI) and Certified Pool Operator (CPO) preferred.
• Minimum 1 year prior Aquatics management experience
• Minimum 1 year previous supervisory experience in customer service preferred.
• Knowledge of swim technique, learn-to-swim research, competitive swim techniques, and childhood development
• Knowledge of company policies, federal, state, and local laws and regulations pertaining to managed properties.
• Knowledge of personnel management principles including hiring, motivating, developing, and directing staff
• Basic knowledge of financial principles including budgeting, banking, and understanding financial reports.
• Knowledge of sales and marketing principles including strategy, tactics, and sales techniques
• Ability to anticipate problems, apply deductive reasoning, and evaluate alternative solutions.
• Ability to develop and maintain computer records using MS Office (Word, Excel, Outlook) and aquatics software programs
• Ability to communicate effectively in writing and orally.
• Demonstrated ability to support and develop a diverse environment
• Flexibility in work schedule including day and evening shifts, weekends, and holidays.

The Aquatics Manager builds membership growth and community swim exposure by leading all organizational and administrative aspects of Aquatics programming, from lifeguard hiring and scheduling to coordinating the Albertville Summer Swim Team and regional swim meet competitions. Collaborating with the Marketing and Sponsorship Manager, Guest Services, and coaching staff, this role enables the SMPA to sustain world-class aquatics standards and measurable membership and participation outcomes.

Key Deliverables

• Align with the SMPA Mission Statement and Core Values
• Exhibit a culture of world-class customer service in all Aquatics areas.
• Lead and coordinate organizational and administrative aspects of all Aquatics programming
• Help manage the aquatics membership base and cultivate membership growth.
• Hire, train, and evaluate lifeguards and swim lesson instructors
• Help hire, train, and evaluate water aerobics instructors
• Provide effective leadership and direction to the Aquatics Coordinator.
• Ensure lifeguard staffing, coverage, and job duties are compliant with all required standards and regulations
• Conduct ongoing training and evaluation programs for lifeguards.
• Manage payroll and scheduling for the Aquatics Team
• Ensure all incident reports are completed in a timely and accurate manner
• Effectively manage equipment inventory and establish a reporting process.
• Supervise chlorine and pH levels and daily cleaning and maintenance of all aquatics areas
• Conduct and/or assign lifeguard performance evaluations
• Assist with aquatics safety audits and reporting.
• Compile weekly statistics and report on attendance fluctuations
• Complete an end-of-season report for the Outdoor Waterpark including participation and incident report data.
• Collaborate with the Marketing and Sponsorship Manager on public relations, promotions, and marketing efforts
• Coordinate requests for equipment usage and pool space with Guest Services.
• Coordinate the Albertville Summer Swim Team schedule with coaching staff and parent board
• Help attract and seek out local and regional swim meet competitions
• Coordinate local efforts to increase youth swimming exposure
• Complete other duties as assigned.

Professional Experience

• Bachelor's Degree in a related field preferred.
• Current American Red Cross Lifeguard certification
• Current CPO certification preferred
• American Red Cross Basic Lifeguard Instructor and/or Water Safety Instructor or equivalent preferred.
• 3–5 years of aquatics management experience preferred
• Experience managing staff to execute successful events and programs
• Experience and success in customer service, leadership, and team building
• Proven success in generating community interest through sporting events.
• Proven ability to evaluate team member performance based on established KPIs
• Strong planning and organizational skills
• Detail-oriented with ability to maintain focus in a high-volume, fast-paced environment.
• Strong leadership skills
• Excellent verbal and written communication skills
• Ability to work under pressure and prioritize decisively.