Updated: July 31, 2024 - The Appointment Scheduler shines in the fast-paced world of healthcare, adeptly managing a significant influx of appointment inquiries. This critical role involves direct coordination with a broad mix of both new and returning patients, as well as over 30 physicians, to guarantee smooth and efficient scheduling. Essential to the functioning of a bustling medical office, the position requires outstanding customer service skills, high-level tech savviness, and the ability to perform excellently under pressure. This includes skillfully handling stress and calming patient concerns. The perfect candidate for this role is characterized by excellent communication abilities, a flexible nature, and a forward-thinking mindset aimed at continually refining operational processes.
Summary of Appointment Scheduler Knowledge and Qualifications on Resume
1. BA in Communications with 2 years of Experience
- Previous on-the-job computer/word-processing, and database software experience.
- Experience in a Microsoft Office software environment
- Experience in Medical Imaging environment
- Excellent ability to work independently and within a team environment.
- Excellent telephone, interpersonal, and customer service skills
- Excellent verbal communication skills
- Good written communication skills
- Good organizational and time management skills
- Ability to work effectively under pressure
- Ability to use good judgment in assessing difficult situations
- Ability to perform routine work independently
- Knowledge of general office practices, procedures, and standards
- Knowledge of medical terminology
- Standard First Aid/Basic Rescuer Cardi-Pulmonary Resuscitation (C.P.R.) certification
- Completion of Grade XII or recognized
2. BS in Business Administration with 5 years of Experience
- Manage a high volume of appointment calls
- Schedule New and Established patient appointments directly with patients
- Manage and work with 30+ physicians
- Provide excellent customer service to our patients and employees
- Healthcare customer service role in a large healthcare / medical office setting
- Ability to work in a fast-paced, high-stress environment
- Ability to deescalate situations and patients
- Excellent demeanor/telephone presence/customer service skills
- Advanced with using technology and learning new technology
- Willingness to provide feedback for process improvement initiatives
- Appointment Scheduler Skills and Temp to Perm Position
- Have previous experience in a customer support role
- Have strong phone and verbal communication skills along with active listening
- Have customer focus and adaptability to different personality types
- Have the ability to multi-task, set priorities, and manage time effectively
- Be upbeat and willing to lead a helping hand to others
3. BS in Health Services Administration with 4 years of Experience
- Have prior experience in a startup environment
- Having prior experience working with seniors
- Must be fluent in English and bilingual in Mandarin Chinese or Spanish
- Have prior healthcare experience and sales experience
- Have a customer-centric mentality experience in a medium to high-volume call center
- Have good organizational skills and a strong eye for detail
- Have problem-solving and prioritization skills
- Have proactive, helpful, and friendly communication skills
- Have Spanish Language skills
- Experience scheduling appointments or shifts
- Have proficiency with Microsoft Email and Calendar
- Have a background in working with database input
- Have familiarity working with doctors, a base understanding of various specialties.