APPLICATION PRODUCTION SUPPORT SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: July 29, 2024 - The Application Production Support experience in financial institutions, particularly in front office user support and Global Prime Finance systems, with a strong understanding of trade life cycles. Proficiency in navigating large organizations, collaborating across cultures and time zones, and prioritizing tasks effectively in a fast-paced environment. Skilled in various technical tools including UNIX, Linux, Wintel, Perl/Shell scripting, Excel, VBA, SQL, Sybase, and Oracle databases, as well as platform management, monitoring, deployment tools, and Agile methodology.
Summary of Application Production Support Knowledge and Qualifications on Resume
1. BS in Computer Science with 5 years of experience
- Experience in Application Development/Support in L2 Production Support for investment banking domain
- Broad Technical Knowledge (command line and scripting in UNIX environment)
- Good DBMS concepts and SQL writing experience
- Experience in Incident Management, Request Management and Problem Management
- Release and Deployment Management
- Excellent communication skills and user-handling skills
- Open for Night Shift and on-call Support
- Knowledge of ticketing tools like Remedy/SNOW and scheduler tools, Autosys/Cron etc
- Attitude and respect for high-quality standards
- Strong relationship builder and Strong problem-solving skills
- Good reporting skills on SLA/Regular tracking reports
- Good knowledge in investment banking domain/applications.
- Experience of working as a team lead in Investment Bank managing the support activities, ensuring the timely acknowledgment/resolution/reporting/escalations in the shift.
2. BS in Information Technology with 6 years of experience
- MUST have in depth technical experience in midrange application support, including the following expertise IIS administration, SQL, .net, Windows server, windows batch jobs,
- Ability to understand of digital certificates, and knowledge of applications deployed in DMZ (firewall rules, network devices).
- Ability to create well-defined documents
- Ability to communicate effectively with people of varying degrees of technical expertise.
- Experience in Production Support and excellent problem-solving skills
- Experience in change management and incident management tools
- Ability to solve production-down situations under tight SLA deadlines, including root cause and problem resolution follow-up
- Strong organizational, interpersonal, and communication skills.
- Excellent verbal and written communication skills in English and French.
- Knowledge of the EBICS protocol knowledge of French file payment format (CFONB),/XML/SEPA file format/understanding of messaging in applications (MQ), and Cobol knowledge.
3. BS in Information Systems with 7 years of experience
- Experience in financial institution (Front Office users support experience is desirable)
- Previous experience with Global Prime Finance system support and knowledge of the trade life cycle is desirable
- Getting things done in large organizations – understanding of where to use processes and how to build and operate a network
- Self-sufficient drive and ability to work round blockers in a sustainable manner
- Work across countries, regions and time zones with a broad range of cultures and technical capability
- Good prioritization skills, with the ability to work in a fast paced environment
- Excellent interpersonal and communication skills and excellent problem solving abilities
- Strong analytical and problem solving skills
- Experience with using UNIX, Linux, Wintel, Perl/Shell scripting, Excel and VBA as well as ability to write SQL to extract, patch data and trouble shooting in Sybase and Oracle databases
- Experienced with managing platforms in Linux and Windows environment
- Experienced with monitoring and deployment tools
- Experienced and understand Agile methodology
- Prior experience on managing key business and technology stakeholders
4. BS in Computer Engineering with 4 years of experience
- Key Requirements for GES APS team
- Experience support equities/derivatives trading systems
- Knowledge of order life cycle
- Knowledge of the various industry/trading regulations
- Knowledge of reporting requirements
- Knowledge of DMA and Algorithmic trading activities
- Knowledge of protocols used in the industry including FIX/SWIFT
- Knowledge of FIX vendors and connectivity to these vendors
- Excellent interpersonal skills with the ability to work well with colleagues, vendors, and partners
- High professionalism and strong organizational skills, ability to manage multiple tasks simultaneously
- Excellent project management skills and a positive attitude
5. BA in Management Information Systems with 2 years of experience
- Basic Business Intelligence, Report Development, and / or Relational Database Experience
- Successful project management and business analysis experience
- Proven proficiency in system management or development
- Advanced knowledge and skills within Management, Administration, Development
- Ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Management or supervisory experience
- Strong understanding of systems best practices and functionality
- Excellent verbal and written communication as well as analytical skills
- Detailed-oriented, quality-driven, fast-paced, and well organized
- Excellent problem-solving and organizational skills
- Ability to work independently as well as in a team environment
- A self-starter with proactive, hands-on approach and determination to achieve success
6. BS in Cybersecurity with 3 years of experience
- Post-secondary education in IT or equivalent work experience
- Experience in IT support and/or technical services
- Experience in MS Windows environment, Microsoft SQL Server, PowerShell, VBScript, C#, .NET Framework
- Working knowledge of hardware, systems software and utilities, network communications, database technology, project management and computer operations
- Team player with very good communication, organizational and interpersonal skills
- Demonstrates the ability to be a leader and an agent for change
- Basic understanding of negotiation, conflict management and risk management skills
- Reliable, consistent, flexible and adaptable
- Must have Enterprise Databases, and Perl, Python
- Must have SQL, Scripting & Shell Languages
- Experience, preferably Tier 1/2 System Support or have a Development background
7. BS in Software Engineering with 1 year of experience
- Know Unix and Windows
- Have very Good Knowledge of Script languages (shell script...)
- Know Object-oriented programming languages (JAVA/J2EE/Spring...)
- Have very Good Knowledge of SQL and/or ORACLE.
- Strong knowledge of Risk and PnL applications
- Strong knowledge of Solaris UNIX and LINUX
- Working knowledge of FIX Protocol.
- Strong analytical and troubleshooting skills
- Strong communications skills
- Self-motivated with a positive attitude
- Experience with MS SQL, Sybase
- Excellent Communication Skills and Attention to detail
- Strong analytical and logical thinking skills
- Knowledge of SQL/PL SQL in ORACLE