Job Summary:

• Organize, direct and manage the maintenance and leasing staff of the apartment community.
• Ensuring that the community generates satisfactory cash flow and that the property is maintained and assures customer satisfaction.
• Supervise and motivate on-site staff.
• Oversee details of apartment inspections and apartment turns.
• Audit and prepare notices for delinquent rent, late fees, and evictions.
• Maintain records of financial transactions.
• Assist staff with all leasing activities which include telephone inquiries, showing apartments, processing lease applications, preparing lease renewals, etc.
• Assist with resident relations which includes completing resident work orders, resolution of problems/complaints on rent payments, etc.
• Liaising with the sales team to assist with show rounds and contribute ideas for revenue and occupancy growth initiatives for the commercial team
• Recognizing sales opportunities and training team to deliver on these
• Being on call for management responsibilities

Skills on Resume: 

• Leadership and Management Skills (Soft Skills)
• Financial Management (Hard Skills)
• Customer Service (Soft Skills)
• Staff Supervision and Motivation (Soft Skills)
• Property Maintenance (Hard Skills)
• Leasing and Sales Skills (Hard Skills)
• Problem Solving and Conflict Resolution (Soft Skills)
• Availability and Responsiveness (Soft Skills)

Job Summary:

• Direct and lead team to create ‘can’t wait to return' experiences for guests
• Coach and train team to empower them day to day and help their growth and development through objectives and personal development plans
• Create an engaged and ‘happy’ environment for the team at work
• Develop and implement Lamington Apartments standard operating procedures
• Manage online reputation and presence through responding to reviews and contributing to social media campaigns ideas and content with Group Head of Operations and Brand Manager
• Ownership of all Health and Safety Compliance and maintenance in the property including audits
• Managing the maintenance and Managing Housekeeping Department
• Leading and developing refurbishment and PPM projects
• Managing reservations and dedicated Lamington Apartments reservations team
• Managing, reviewing and forecasting hotel PandL budget
• Monthly revenue performance analysis and reporting
• Recruiting, inducting and training new talent to  team and assisting across the wider business
• Introduce potential partners and collaboration opportunities

Skills on Resume: 

• Leadership Skills (Soft Skills)
• Coaching and Training (Soft Skills)
• Employee Engagement (Soft Skills)
• Standard Operating Procedures Development (Hard Skills)
• Online Reputation Management (Hard Skills)
• Health and Safety Compliance (Hard Skills)
• Facilities Management (Hard Skills)
• Financial Management (Hard Skills)

Job Summary:   

• Oversee and coordinate clean up and presentation of vacant apartments
• Attract new tenants and lease up all vacant apartments in a timely fashion
• Collect rent from 45 tenants prior to the 5th of each month
• Investigate and resolve tenant complaints
• Update and improve properties to increase return on investment
• police the grounds daily ( pick up litter)
• Ensure all work order and repair requests are processed in a timely fashion
• Supervise and train vendor to the property
• Enforce property rules and regulations (parking)
• Accountable for the delivery of overall inventory management and allocations through teams
• Leading team meetings to ensure teams are involved and informed
• On call and Duty Management responsibilities

Skills on Resume: 

• Property Management (Hard Skills)
• Leasing and Marketing (Hard Skills)
• Financial Management (Hard Skills)
• Conflict Resolution (Soft Skills)
• Property Improvement (Hard Skills)
• Grounds Management (Hard Skills)
• Maintenance Coordination (Hard Skills)
• Team Leadership and Training (Soft Skills)

• Maximise revenue and occupancy levels, in coordination with the Regional Sales Team and Revenue Management Team
• Ensuring team and you identify upselling opportunities
• Ensuring team and you build relationships with guests to encourage repeat business
• Ensure you and team provide memorable service at every stage of the guest journey
• Ensuring you and team respond to and act on guest reviews in a timely and professional manner
• Accountable for all team members, ensuring perform their duties and job descriptions in line with company expectations
• Accountable for the daily operational running of the site and ensuring the site meets industry standards as a minimum
• Ultimate decision making with regards to effective rota management of team
• Delegating daily tasks to  team to enable the smooth running of the apartment operation
• Accountable for Health and Safety on site(s)
• Reviewing the PandL and cost control management to set the strategy for driving future business performance
• Accountable for the successful delivery of refurbishment and cap ex spend, including liaising with contractors, in line with budget

• Revenue Management (Hard Skills)
• Upselling Skills (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Service Excellence (Soft Skills)
• Reputation Management (Soft Skills)
• Team Management (Soft Skills)
• Operational Management (Hard Skills)
• Financial Management (Hard Skills)