ANALYTICAL SERVICES MANAGER JOB DESCRIPTION

When laboratory testing backlogs grow and compliance gaps go undetected, product release timelines slip and regulatory exposure compounds fast. The Analytical Services Manager exists to prevent exactly that. Owning the full scope of Quality Control operations, this role sits at the center of laboratory scheduling, cGMP enforcement, and stability program oversight within scientific service and manufacturing environments. Eight or more years in regulated laboratory settings is the typical entry point.

As the Analytical Services Manager, you oversee QC analytical operations including drug product release testing, stability studies, and deviation management to keep laboratory output compliant and on schedule. You lead a team of QC chemists and partner with manufacturing, scientific, and client-facing stakeholders across the organization.

Career Impact: Deep ownership of cGMP compliance and CAPA processes builds the kind of regulatory credibility that distinguishes senior laboratory leaders in pharmaceutical and life sciences hiring markets.

Business Impact: The testing schedules and deviation approvals this role manages are the last checkpoint before products reach customers, meaning errors stopped here prevent costly recalls or regulatory action.

Growth Opportunity: Exposure to stability program design, client advisory work, and cross-functional project leadership positions experienced managers for director-level analytical or quality roles.

• Lead a team of QC chemists across release testing and ongoing stability study coordination.
• Schedule and coordinate drug product release testing to ensure all release timelines are met.
• Review and approve stability protocols, reports, and trending analytical data.
• Review and approve investigations, deviations, CAPAs, and related change controls.
• Drive process improvement initiatives targeting laboratory efficiency and throughput.
• Collaborate with manufacturing personnel and project teams to align testing activities with production schedules.
• Support the head of analytical with client interactions and scientific staff advisory functions.
• Enforce cGMP compliance and good laboratory practices across all laboratory operations.

• Bachelor's degree in chemistry, food science, or a related scientific discipline, or equivalent work experience.
• 8 or more years of experience in a regulated analytical laboratory, with direct involvement in cGMP or quality management systems.
• Demonstrated ability to review and approve investigations, deviations, and corrective action documentation.
• Familiarity with stability study protocols, regulatory audit coordination, and quality reporting standards including ISO 9001 and HACCP.
• Strong organizational skills with proven capability in data entry, document control, and laboratory record management.
• Ability to manage competing priorities in a detail-focused, deadline-driven laboratory setting.
• Fluent English communication skills, both written and verbal, including the ability to convey technical content to non-technical stakeholders.

• Experience managing departmental laboratory budgets and aligning operations to financial targets.
• Familiarity with ISO 17025 accreditation requirements or contract testing service environments.
• Background in customer-facing laboratory roles involving test selection advisory or regulatory labelling review.
• Exposure to food safety programs such as SQF or TTB regulatory compliance in a production environment.

• On-time product release rate, reflecting adherence to scheduled testing and approval timelines.
• CAPA closure rate within defined timeframes, measuring responsiveness to deviation findings.
• Deviation recurrence rate, tracking whether root cause corrections hold over time.
• Audit finding count per cycle, indicating the robustness of cGMP and GLP compliance practices.
• Stability study completion rate against protocol schedule, measuring program execution reliability.

• Base Salary Range: $95,000 to $130,000 annually depending on seniority and industry segment.
• Bonus: 10 to 15 percent annual performance bonus typical in pharmaceutical and contract lab settings.
• Equity: Rare at this level, occasionally offered at growth-stage biotech employers.
• Health Benefits: Medical, dental, and vision coverage standard across US laboratory employers.
• PTO: 15 to 20 days annually plus federal holidays.
• Common Perks: Continuing education support, professional certification reimbursement, and laboratory safety gear provision.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful completion of a background check, and in some laboratory environments a pre-employment drug screening, is required as a condition of employment. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, age, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available for individuals with disabilities throughout the hiring process. Candidates must be authorized to work in the United States.

The Analytical Services Manager leads supervisory oversight of the Quality Control analytical team, scheduling and coordinating drug product release testing and routine stability studies while ensuring full cGMP and good laboratory practice compliance. Reporting to the head of analytical, this role drives laboratory efficiency through process improvement initiatives and is accountable for reviewing and approving all investigations, deviations, CAPAs, and change controls.

Key Responsibilities

• Provide leadership to a diverse team of QC chemists.
• Work closely with manufacturing personnel to ensure that all release timelines are met.
• Review and approve stability protocols and reports.
• Lead process improvement initiatives related to laboratory efficiency.
• Review and approve investigations and deviations as needed.
• Support the head of analytical as needed with client interactions and support of scientific staff.
• Work closely with other project teams and serve as back-up when any of them is out of office.
• Respect health and safety standards in terms of personal protection, laboratory maintenance, and work procedures.

Required Qualifications

• Hold a college degree in chemistry or a related scientific discipline.
• Have a minimum of 8 years of experience in a cGMP laboratory in the pharmaceutical industry.
• Demonstrate a client services approach and mindset for both internal and external stakeholders.
• Possess strong clerical skills including data entry and document organization.
• Apply problem solving and risk mitigation skills in a fast-paced, highly organized, and detail-focused manner.
• Communicate fluently in English, both written and spoken.

Embedded within the quality and laboratory operations team at Columbia Crest Winery, the Analytical Services Manager owns the improvement and standardization of product quality and reliability processes by studying and implementing product requirements to meet SMWE quality and regulatory agency standards. Working closely with management, suppliers, and cross-functional departments, this role ensures laboratory integrity, budget compliance, and the effectiveness of food safety, audit, and reporting programs.

Core Functions

• Develop primary goals, operating plans, and policies in addition to short and long-range objectives for the laboratories.
• Ensure laboratory environments accommodate operational integrity of instruments and equipment with safe functionality of laboratory personnel.
• Manage all systems including safe quality food (SQF), GMP, ISO, and HACCP programs.
• Collaborate with management to improve food safety, traceability, and sanitation programs.
• Manage quality topics concerning customer relationships, complaints, regulatory visits, and audits including ISO 9001, SQF, FDA, and TTB.
• Prepare and standardize product and process quality reports by collecting, analyzing, and summarizing information and trends.
• Maintain quality assurance staff results by coaching, mentoring, planning, monitoring, and appraising job results.

Qualifications & Experience

• Hold a bachelor's degree in Food Science, Quality, Management, or a related field, or a combination of education and progressive experience.
• Have a minimum of five years of related experience in quality management.
• Demonstrate familiarity with ISO 17025.
• Possess excellent organizational, communication, and listening skills.
• Ability to coordinate work with adjacent departments and interface with suppliers across key supply chain functions.

Reporting to laboratory and commercial leadership, the Analytical Services Manager at Eurofins Scientific acts as the principal interface between customers and the laboratory, coordinating the selection, organization, and interpretation of analytical testing across product categories including cosmetics, toys, and detergents. Partnering with internal labs, partner facilities, and the sales team, this role advances customer satisfaction and regulatory compliance by ensuring accurate test reporting and up-to-date legislative guidance.

Primary Duties

• Act as an interface between the customer and the laboratory in the reporting and interpretation of test reports across product testing categories.
• Assist and advise on the selection of appropriate tests and act as the principal contact for customers.
• Advise customers on appropriate testing regimes based on current legislation and industry practice.
• Prepare and update quotations and support the sales team in identifying customer needs and recommending testing requirements.
• Review product labelling with reference to legislative requirements and produce comparative reports.
• Create and maintain appropriate report templates as legislations and standards change.

Skills & Qualifications

• Have a broad understanding of chemistry and consumer product manufacturing processes.
• Demonstrate a sound understanding of cosmetic, toy, or detergent product testing and the application of relevant legislation.
• Possess practical knowledge of commercial laboratory operations and chemistry, substances, and mixtures as applied to relevant legislation.
• Keep up to date with current techniques, topics, and legislation to advise on accurate implementation of requirements.
• Communicate effectively both in writing and verbally, including conveying highly technical material to different levels within the business and to clients.