ANALYST PROJECT MANAGER JOB DESCRIPTION

An Analyst Project Manager who cannot translate messy business processes into coherent technical requirements leaves development teams building the wrong thing. That gap costs sprints, budgets, and stakeholder trust. This role owns the space between what the business needs and what IT can deliver — capturing requirements, validating them through UAT, and keeping project plans honest against scope and schedule. Within an IT services or enterprise technology environment, the Analyst Project Manager answers to both the business side and the delivery team, a dual accountability that makes the work demanding and the decisions consequential.

As the Analyst Project Manager, you define configuration specifications, manage project budgets and financials, and lead testing cycles to ensure IT solutions meet validated business requirements. You sit within a technology delivery team, coordinating between business stakeholders, developers, and integration partners to move initiatives from requirements through release.

Career Impact: Delivering ITSM workflow automation and business analysis for technology programs builds the kind of cross-functional credibility that opens paths to senior BA, product management, or delivery lead roles.

Business Impact: When requirements are poorly defined, development cycles stall and UAT cycles multiply - this role prevents that failure by owning specification quality from intake to sign-off.

Growth Opportunity: Exposure to end-to-end delivery across requirements, QA, and stakeholder management accelerates the move into product ownership or program management within three to five years.

• Define configuration specifications and business analysis requirements to align IT solutions with approved business processes.
• Document business and technical requirements across projects, ensuring traceability from stakeholder need to delivered functionality.
• Lead UAT cycles and provide structured feedback to developers to validate that requirements are implemented correctly.
• Monitor project time, scope, budget, and billable rates to ensure alignment with contract and project documentation.
• Facilitate cross-functional planning sessions with business and IT stakeholders to prioritize demand and resolve conflicts.
• Establish and manage risk mitigation and issue resolution plans to maintain project delivery timelines.
• Own partner and integration relationships, working with external teams to optimize system performance and resolve recurring technical issues.
• Report on common sources of technical issues and make recommendations to drive process improvement and reduce manual effort.

• Bachelor's degree in Information Technology, Computer Science, Business, or equivalent work experience.
• 4 or more years of business analysis or project management experience, with demonstrated ownership of requirements and delivery coordination.
• Proven ability to elicit, document, and validate business and functional requirements for IT systems and workflows.
• Experience performing quality assurance and user acceptance testing with the ability to write structured test feedback.
• Strong analytical skills including the ability to interpret data, identify process gaps, and communicate findings to varied audiences.
• Experience managing project plans, tracking scope and budget, and producing status reporting for executive and team-level audiences.
• Knowledge of ITIL or ITSM frameworks and familiarity with standard IT demand management and approval processes.
• Solid experience writing SQL queries and generating process documentation to support system configuration and reporting needs.

• PMI, SAFe, or equivalent project management certification that demonstrates formal delivery methodology training.
• Experience designing wireframes or process flows to obtain stakeholder sign-off before development work begins.
• Background in workflow automation and process standardization, particularly transitioning informal business processes into governed technical requirements.
• Familiarity with data visualization techniques and tools to support business-relevant reporting and performance analysis.

• UAT defect closure rate, measuring how completely identified issues are resolved before release.
• Requirements traceability coverage, reflecting the percentage of delivered features tied to documented business requirements.
• Project schedule variance, tracking deviation between planned and actual delivery dates across active projects.
• Stakeholder sign-off cycle time, measuring days from wireframe or specification submission to approved sign-off.
• Ratio of manual tasks automated per quarter, reflecting delivery of process improvement and efficiency gains.
• Typical tools: Project tracking (commonly Jira or equivalent); ITSM platforms (commonly ServiceNow); reporting (commonly MS Office suite with SQL-based querying)

• Base Salary Range: $85,000 to $115,000 per year depending on experience and location.
• Bonus: Annual performance bonus typically ranging from 5% to 10% of base salary.
• Equity: Stock options or RSUs uncommon at this level in IT services; offered selectively.
• Health Benefits: Medical, dental, and vision coverage standard for full-time employees.
• PTO: 15 to 20 days per year, plus standard federal holidays.
• Common Perks: Professional development stipend, certification reimbursement, and remote or hybrid work flexibility.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law. Candidates requiring a reasonable accommodation during the application or interview process should notify the hiring team. All offers are contingent on successful completion of a background check. Applicants must be authorized to work in the United States.

The Analyst Project Manager owns requirement gathering, specification writing, and solution design for G10 Rates electronic trading on an in-house platform utilizing ION gateways. Reporting directly to the head of Fixed Income eTrading Development and collaborating with managers, team leads, and developers in London, this role enables faster delivery of pricing and electronic markets applications across swaps, MBS, TIPS, and LIST.

Key Responsibilities

• Capture user requirements and define appropriate solutions in line with the aims of the business and IT Strategy.
• Advise on best practices for eTrading platform architecture.
• Produce written specifications and ensure they are reviewed and validated by users, peers, and other stakeholders.
• Produce and manage project plans and ensure communication of progress.
• Work alongside production support teams to roll out changes and new functionality.
• Develop pricing and electronic markets applications.
• Provide tier-3 support of applications for front-office users.
• Work closely with the Global QA team and participate in end-to-end testing and functional UAT.
• Face off to business sponsors and research teams and be actively involved in strategy discussions, problem investigation, and work prioritization.

Required Qualifications

• Bachelor's degree or higher in Math, Science, Engineering, or Project Management.
• Minimum 3 years of experience in business analysis or project management within finance and banking.
• Strong experience in the G10 rates business and products such as interest rate swaps, TBA/MBS, US Treasuries, and TIPs.
• Experience with ION and trading venues such as Bloomberg, Tradeweb, and Brokertec.
• Good awareness of regulations, data governance, and cybersecurity.
• Proven ability to analyze and document business and functional requirements.
• Software development experience preferably using Java.
• Experience in SQL and working with SQL Server and Oracle.
• Familiarity with modern source control systems such as SVN, Perforce, or Git.
• Prior experience working in a technology team at a large global investment bank.

Embedded within a multi-team Agile program, the Analyst Project Manager delivers product strategy, roadmap definition, and full-lifecycle product management for Federal Government software solutions, serving as the expert on how the product fits the client mission and goals. Working closely with the government product owner, product managers, and business stakeholders, this role advances user experience quality and organizational outcomes across multiple Agile delivery teams.

Core Functions

• Understand the business domain and collaborate with stakeholders to define the product strategy and roadmap.
• Collaborate with the government product owner to elaborate on product functional requirements and design developable user experiences with prioritized Epics, Stories, and release plans.
• Develop core positioning and messaging for the product.
• Perform product demos and develop business success metrics in collaboration with the Product Owner.
• Act as a leader within the overall program and advocate for the product.
• Manage resources for product management and create effective, prioritized product descriptions and delivery plans.
• Conduct brainstorming sessions to elicit user needs and implement analytical methods to objectively prioritize business needs.
• Continually keep abreast of changes to user habits, preferences, and behaviors across digital platforms.
• Explore industry trends and identify product enhancements and improvements.

Qualifications and Experience

• Bachelor's or Master's degree in Business, Computer Science, or Social Science fields.
• 5+ years as a Business Analyst and 10+ years of overall experience delivering software solutions to Federal Government customers.
• Expert-level understanding of full-lifecycle development of products that deliver a positive user experience and meet organizational goals.
• Experience in Agile methodologies, Cloud, DevSecOps, Lean, and Kanban for software development.
• Experience in translating stakeholder needs into product vision, features, and detailed development goals and release plans for agile teams.
• Experience with product estimation to assess level of effort and create overall schedules and roadmaps.
• Experience overseeing multiple product teams and institutionalizing streamlined product development processes.

Reporting to IT and business leadership, the Analyst Project Manager provides cross-portfolio analysis, demand management, and financial oversight to ensure projects align with approved roadmaps, budgets, and contractual constraints. Partnering with Finance and functional teams, this role strengthens process consistency and executive visibility across a broad project portfolio.

Primary Duties

• Collect and analyze data to ensure adherence to roadmaps, budgets, and constraints and provide visibility to IT and business stakeholders.
• Monitor project time, scope, budget, and billable rates to ensure alignment with contract and project documentation.
• Execute demand management activities and ensure adherence to prioritization and approval processes.
• Utilize an action register or Kanban board to manage personal and team deliverables and drive results.
• Facilitate cross-functional team planning efforts for portfolio demand and budgets.
• Develop executive-level presentations for visibility to portfolio demand and related financials.
• Work with Finance and functional teams to ensure correct accounting of time and expenses.
• Establish and manage risk mitigation and issue resolution plans.
• Track and report performance metrics, action items, issues, and risks to ensure process consistency across the organization.

Skills and Qualifications

• Bachelor's degree in a related field preferred with 4-6 years of relevant experience.
• PMI and SAFe certification preferred.
• Experience with Waterfall and Agile project management methodologies.
• Strong interpersonal skills and ability to communicate effectively to all levels of the business organization.
• Excellent analytical skills including the ability to see the overall picture and use good judgment on when to escalate issues.
• Highly proficient in MS Office suite and able to multi-task across all projects while maintaining attention to detail.
• Ability to work under pressure, producing high-quality deliverables while meeting delivery dates.

Sitting at the intersection of global operations strategy and tactical project execution, the Analyst Project Manager leads key initiatives tied to growth and continuous improvement priorities for a worldwide operations footprint, reporting into the Global VP OPEX. Operating across cross-functional teams and multiple sites, this role builds the project management infrastructure and stakeholder relationships that enable scalable, on-time delivery of operational change.

Duties

• Manage and facilitate projects through a disciplined approach to ensure effective execution on a defined timeline.
• Serve as a player and coach for cross-functional teams and directly provide project management support.
• Develop detailed documentation for each project including schedules, resources, costing, key milestones, and status updates.
• Establish a cadence of project reviews for key stakeholders to ensure expectations and deliverables are clear and met.
• Develop and maintain strong relationships within the global operations team and cross-functionally across the footprint.
• Translate project requirements into project objectives and tasks.
• Act as a change agent and roll out project management initiatives across the company.
• Provide recommendations for required underlying systems support and implement when appropriate.

Education and Experience

• Bachelor's degree in Business, Project Management, Chemistry, Materials Science, or a related field with 7+ years of professional experience.
• Project Management Certification (PMP), Certified Project Manager (CPM), or another related project management certification.
• Prior work experience in a global matrix organization.
• Proficient in project management methodologies and best practices.
• Highly analytical with strong data management skills and highly skilled in using Excel or comparable data analytic tools.
• Excellent communication and consulting skills with the ability to engage, motivate, and influence stakeholders at all levels.
• Proven ability to lead, coach, and motivate others and comfortable working to short deadlines with changing and competing priorities.

A key member of the IT service management team, the Analyst Project Manager builds and configures the ServiceNow catalog, defines and implements ITSM workflows and automation, and manages the development schedule for a team of approximately six resources. Collaborating across business stakeholders, developers, and UI/UX reviewers, this role reduces manual tasks and ticket volume while continuously improving ITSM delivery capabilities.

Project Responsibilities

• Build and expand the ServiceNow catalog to meet user needs and configure ServiceNow to capture proper attributes for business processes.
• Define and implement policy, process, procedures, workflow, and automation.
• Determine the most effective way to transition non-standard IT business processes into standardized processes and technical requirements.
• Create designs and wireframes to obtain customer and UI/UX sign-off before development work begins.
• Perform UAT and provide detailed feedback to developers.
• Manage project plans and work with the development team to ensure work is assigned properly and delivered on time.
• Identify opportunities to leverage ServiceNow automation capabilities to reduce manual tasks, ticket resolution time, and ticket volume.
• Facilitate team meetings and manage the development schedule.

Experience and Qualifications

• Experience in ServiceNow and ITIL, following ITSM best practices and design and performing UAT.
• Experience managing customer expectations, obtaining IT business requirements, and translating them for technical implementation.
• Experience with Jira project plans and workflow design.
• UI/UX experience and strong analytical and problem-solving skills.
• Strong stakeholder communication skills including listening, documenting, interpreting, leading, and following up.
• Ability to manage multiple priorities and keep things moving forward in parallel.

Sustained product quality and integration performance depend on the Analyst Project Manager, who documents business and technical requirements, leads testing, creates wireframes, and manages project budgets and financials within a project management solution. Serving as the primary liaison with integration partners, this role delivers actionable insights and system process improvements that raise monitoring effectiveness and customer value.

Scope of Work

• Document business and technical requirements, manage projects, lead testing, create wireframes, and manage project budget and financials in a project management solution.
• Define configuration specifications and business analysis requirements.
• Perform quality assurance and define reporting and alerting requirements.
• Own and develop relationships with partners and work with them to optimize and enhance integrations.
• Help design, document, and maintain system processes.
• Report on common sources of technical issues or questions and make recommendations to the product team.
• Communicate key insights and findings to the product team.
• Constantly look for ways to improve monitoring, discover issues, and deliver better value to the customer.

Background and Experience

• Bachelor's degree in IT, Computer Science, or a related field.
• At least 5-7 years of previous experience in Business Analysis, Systems Analysis, or Quality Assurance.
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
• Solid experience in writing SQL queries and basic knowledge in generating process documentation.
• Strong written and verbal communication skills including technical writing skills.