AGENT ASSOCIATE JOB DESCRIPTION

An Agent Associate handles property transactions that require both a valid real estate license and the discipline to follow a defined process without deviation. The role sits at the entry-to-mid level of a brokerage or agency team, typically reporting to a senior agent, market leader, or operations manager. What makes it demanding is the combination of field accountability, conducting showings, securing properties, converting leads, and the documentation rigor that underpins every transaction. Commissions, compliance, and client experience all depend on how consistently the work gets done.

As the Agent Associate, you represent buyers, sellers, or property owners throughout the transaction process, from lead conversion through to close, while maintaining accurate records and adhering to applicable real estate statutes. You work within a structured team environment, supporting senior agents and operations staff to sustain deal flow and deliver a consistent client experience across residential or commercial listings.

Career Impact: Holding an active real estate license while building a verifiable track record of closed transactions and satisfied clients establishes the foundation for a senior agent or market leader designation within most brokerage structures.

Business Impact: The leads converted, showings conducted, and follow-up calls completed by an Agent Associate directly determine whether a property sells within its target window and whether buyers stay engaged through contract execution.

Growth Opportunity: The prospecting discipline, financial analysis, and client-management skills developed in this role are transferable to commercial investment sales, right-of-way acquisition, or a full independent brokerage practice.

• Conduct property showings, open houses, and buyer-facing site visits while securing each property upon departure.
• Convert buyer and seller leads generated through marketing communications into active clients using rapport-building and timely follow-up.
• Educate prospective buyers and sellers on the service model, ancillary offerings, and transaction process.
• Report showing feedback and buyer interest levels to senior agents or sales staff after each client interaction.
• Maintain accurate records of all client activity, lead status, and transaction progress within the designated tracking system.
• Negotiate or support negotiation of easements, deeds, licenses, and purchase terms in accordance with applicable statutes and internal guidelines.
• Conduct land title research or property document review to verify ownership, rights, and encumbrances before the transaction closes.
• Comply with all applicable real estate regulations, brokerage policy requirements, and legal statutes governing property transactions.

• Bachelor's degree in business, real estate, or a related field, or equivalent work experience.
• 1 or more years of experience in real estate sales or property transactions, with demonstrated ability to manage a client pipeline.
• Active real estate license in the applicable state, maintained in good standing.
• Ability to read and interpret property documents, including title reports, easement descriptions, and purchase agreements.
• Strong verbal and written communication skills, with the ability to explain transaction processes clearly to clients.
• Proven ability to follow defined procedures, track progress against targets, and document activity consistently.
• Reliable personal transportation and the logistical flexibility to attend field showings on short notice.

• Experience in commercial leasing, right-of-way acquisition, or land title research within a utility or infrastructure context.
• International Right of Way Association (IRWA) RWP certification or equivalent professional credential.
• Familiarity with GIS mapping tools and property data platforms used to verify boundary and ownership information.
• Prior experience in a team-selling environment, working alongside a senior agent or market leader toward shared revenue targets.

• Lead-to-client conversion rate, reflecting how effectively prospecting contacts progress to active representation.
• Showing-to-offer ratio, measuring how often buyer showings result in submitted purchase offers.
• Average days on market for listings supported, against the team or brokerage portfolio benchmark.
• Post-showing follow-up completion rate within 24 hours, as tracked in the activity log.
• Document accuracy rate on title research and easement review submissions, measured by rework requests from senior reviewers.

• Base Salary Range: $38,000 to $55,000 annually, plus commission
• Bonus: Transaction-based commission; team or individual performance bonuses where applicable
• Equity: Not typical at this level
• Health Benefits: Medical, dental, and vision coverage; specifics vary by employer
• PTO: 10 to 15 days annually; may vary with commission-heavy structures
• Common Perks: Mileage reimbursement, licensing fee support, structured mentorship from senior agents

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks, including criminal history and license verification, are required as a condition of employment, given the client-facing and property-access nature of this role. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to applicants and employees with disabilities upon request. Candidates must be authorized to work in the United States.

The Agent Associate owns the full lifecycle of land rights acquisition, from title research and legal document drafting to negotiating monetary and non-monetary easements across fee and easement ownership. Working alongside title examiners, engineers, attorneys, and governmental agencies, the role enables the lawful installation, operation, and maintenance of utility facilities by securing accurate, compliant real property rights.

Key Responsibilities

• Performs land title research using internal and external resources to determine ownership and other land rights.
• Collaborates with title examiners to determine fee and easement ownership.
• Reviews and interprets land rights documents related to easement and fee acquisition for accuracy and completeness.
• Drafts legal documents related to fee and easement acquisition, defining the rights, interests, and obligations of the parties involved.
• Drafts property descriptions, easement locations, and rights of way following established methods of writing land descriptions.
• Acquires rights by negotiating the terms and conditions of non-monetary and monetary easements, deeds, permits, access agreements, and licenses.
• Contacts landowners, developers, builders, and governmental entities to accommodate the installation, operation, and maintenance of facilities.
• Consults with service area managers, consultants, developers, environmentalists, surveyors, engineers, attorneys, governmental agencies, and landowners to resolve land and easement-related issues.
• Performs commercial and residential plat reviews and approvals.
• Sells, releases, licenses, and exchanges real property.
• Analyzes and determines property damages and negotiates damage payments with property owners.

Education & Experience

• Preferred bachelor's degree in business administration, land surveying, civil engineering, right of way, land management, or a related field from an accredited college or university.
• In lieu of a bachelor's degree, an associate's degree, a high school diploma, or a GED combined with related experience in real estate, right of way acquisition, easement document preparation, document management, and land and title research totaling two years will be considered.
• Real estate license and/or International Right of Way Association RWP certification is a plus.
• One year of experience or training in land-related activities, including land transactions, legal documents, metes and bounds descriptions, land titles, land management abstracts, surveying, and GIS.
• Sound working knowledge of personal computing devices and Microsoft Office applications.
• Sound working knowledge of maintaining, updating, and archiving records and data in SAP, FileNet, ArcMap GIS, and various database and spreadsheet formats.
• Working knowledge of gas and electric facility requirements and decision-making skills to interpret the needs of engineers, service consultants, and customers.
• Knowledge of legislative requirements regarding regulatory compliance with real property issues.

Embedded within the service desk team, the Agent Associate delivers first-line technical support by fielding incoming help requests via telephone and email, resolving incidents at lower levels, and escalating complex issues to experienced technicians. Working closely with end users across departments, this role ensures accurate documentation of the problem-solving process and contributes to the organization's overall service continuity.

Core Functions

• Fields incoming help requests from end users via telephone and email in a courteous manner.
• Documents all pertinent end-user identification information, including name, department, contact information, and nature of the problem or issue.
• Builds rapport and elicits problem details from service desk customers.
• Resolves requests and incidents at the lower levels.
• Escalates problems to the appropriately experienced technician as necessary.
• Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Applies diagnostic utilities to aid in troubleshooting.
• Accesses software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution.
• Identifies and learns appropriate software and hardware used and supported by the organization.
• Tests fixes to ensure problems have been adequately resolved under supervision.

Required Qualifications

• One year of experience in a documented customer service role.
• Experience in a healthcare environment.
• Demonstrated knowledge of basic computer hardware, including PC, mouse, monitor, and keyboard.
• Basic MS Office and ticketing system experience.
• Strong written and oral communication skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation and demonstrated documentation skills.

Reporting to senior colleagues, the Agent Associate leads end-to-end project delivery by acting as the employer's agent, preparing tender and contract packages, and chairing meetings across JCT, D&B, and bespoke development agreements. Partnering with contractors, designers, and consultants, this role ensures employer requirements are fulfilled while managing risk and supporting the successful completion of residential development projects.

Primary Duties

• Acts as the employer's agent, client representative, or contract administrator for the delivery of projects.
• Develops client briefs and assembles project delivery teams.
• Procures necessary consultancy services to develop a project for planning submission and tender.
• Prepares robust and accurate tender and contract packages.
• Undertakes various forms of tender process, including OJEU framework and negotiated.
• Analyses and reviews contractor, developer, and designer proposals to ensure the employer's requirements are fulfilled.
• Prepares contract engrossments.
• Chairs meetings, takes minutes, and follows up on action plans.
• Undertakes all day-to-day administrative duties on the delivery of developments under the terms of JCT, D&B, or similar contracts or bespoke development agreements.
• Records, documents, and instructs necessary actions as required for the delivery of contracts.
• Identifies aspects of risk and seeks guidance from senior colleagues at the correct time to manage and mitigate such risks.

Qualifications & Experience

• University degree in project management, building, or quantity surveying, or a similar construction-related subject.
• Minimum of 10 years' post-qualification experience as an employer's agent, combined with a project management or building surveying background.
• Experience in residential development.
• Thorough understanding of the Building Safety Bill and development control and funding standards within the housing sector.
• Good interpersonal skills, with the ability to interact with colleagues, clients, and the wider team in a professional manner.
• Ability to form and develop client relationships and to seek new business opportunities.
• Ability to work within a team, think ahead, and problem-solve with diligence and attention to detail.
• Desire to coach and manage junior colleagues by working collaboratively for the successful delivery of projects.

Sitting at the intersection of customer support and operational administration, the Agent Associate shapes the customer experience by handling inbound calls and emails, resolving complaints, and processing orders, forms, and applications within a contact center environment. Operating across multiple communication channels, the role ensures accurate customer data management and timely escalation of priority issues to appropriate resources.

Duties

• Answers incoming calls and responds to emails from customers to create incident tickets and answer inquiries.
• Handles customer inquiries both over the phone and by email.
• Researches required information using available resources.
• Manages and resolves customer complaints.
• Provides customers with product and service information.
• Enters new customer information and updates existing customer information in the system.
• Processes orders, forms, and applications.
• Identifies and escalates priority issues and routes calls to the appropriate resource.
• Follows up on customer calls where necessary.

Skills & Qualifications

• Bachelor's degree preferred.
• Some experience in a call center or customer service environment.
• Basic MS Office and ticketing system experience.
• Good data entry and typing skills.
• Knowledge of customer service principles, practices, and administration and clerical processes.
• Strong verbal and written communication skills, including listening skills.
• Professional attitude with a willingness to learn new skills.
• Strong customer service orientation, organizational skills, and attention to detail.
• Good judgment and adaptability with the ability to work effectively in a team.

A key member of the corporate team, the Agent Associate delivers legal and administrative support across all aspects of corporate work, from drafting emails, letters, and court documents to building client relationships and participating in business development initiatives. Collaborating across the firm's practice groups, the role enables partners and associates to advance client matters efficiently while taking independent ownership of smaller cases as primary client contact.

Accountabilities

• Assists partners and associates in relation to all aspects of corporate work.
• Collates and assesses documentary evidence.
• Drafts emails, letters, notes of advice, court documents, and statements.
• Assists with preparing for and attending hearings, including preparing draft documents and hearing bundles.
• Deals with clients over the phone and by email, and updates them on matters where required.
• Takes the lead on smaller matters as the primary client contact.
• Builds client relationships and participates in business development initiatives.

Requirements

• Strong academics with evidence of good-quality training and experience at a reputable firm.
• Able to demonstrate ongoing use of initiative and deliver against short deadlines in a pressured environment.
• Excellent interpersonal and written communication skills with exceptional presentation and problem-solving skills.
• Strong attention to detail and exceptional organisational skills.
• Team player who is self-motivated, able to work autonomously and proactively, and proven to multitask effectively.

Effective delivery of regulatory change programmes depends on the Agent Associate, who performs compliance checks, monitors financial transactions, and supports governance and standardisation across core lines of service and global clients within a financial services environment. Based within multidisciplinary programme teams, the role enables organizations to meet regulatory requirements through quality compliance testing, remediation work, and analytical review of contracts and client documentation.

Key Deliverables

• Researches, reviews, and collates a range of documents, reports, and information.
• Carries out compliance checks on client documentation and systems.
• Monitors a range of financial transactions and documents findings.
• Performs regulatory remediation and quality compliance testing.
• Inputs key information into spreadsheets and proprietary systems.
• Reviews contracts and documents to identify key facts and anomalies.
• Handles complaints and manages customer relationships.
• Provides governance and standardisation support for programmes across core lines of service and for global clients.
• Supports the delivery of regulatory change programmes.

Professional Experience

• Graduates with a minimum 2:2 degree in any subject.
• Ability to apply a logical and analytical approach to work.
• Ability to manage time, prioritise tasks, and work under tight deadlines.
• Self-starter motivated to succeed.
• Excellent verbal and written communication skills.
• Ability to learn new systems and IT applications.

As the Agent Associate, this role supports REX's technology-driven real estate platform by acting as the primary point person for open homes, showings, and buyer-facing activities while educating consumers on the platform model and converting buyer and seller leads. The sales and operations team relies on this work to sustain REX's direct-to-buyer marketing approach across 17 states, reducing commission costs and shifting control to consumers.

Role Responsibilities

• Attends a paid two-hour video call training session with the operations team.
• Shadows active agents in the field to eventually take on the same responsibilities.
• Acts as the point person for open homes, showings, open houses, and other activities.
• Secures properties at the end of showings, including locking doors and turning off lights.
• Educates potential buyers and sellers on the platform model and ancillary services.
• Gauges interest and reports feedback to the sales staff.
• Follows up with customers after each meeting.
• Collects buyer and seller leads during buyer marketing communications and works to convert those leads into customers.
• Complies with the policy manual and all applicable legal statutes.

Experience & Qualifications

• Active real estate license with at least one year of experience selling residential homes.
• Ability to remain organised and work efficiently and independently.
• Upbeat personality with the ability to quickly build rapport with people.
• Proven ability to carefully follow a process, adhere to guidelines, track progress, and suggest improvements over time.
• Tech-savvy, reliable, and punctual, with a reliable mode of transportation.
• Thorough attention to detail and impeccable follow-up skills.
• Passion for real estate with business acumen and market knowledge.

Agent Associate builds a retail leasing practice within Matthews' team-selling environment, generating revenue through daily prospecting calls to commercial real estate owners, maintaining CRM records, and providing clients with financial analysis and underwriting of investment real estate. Success in the position means developing an effective personal business plan under the guidance of a Market Leader and Sr. Sales Associate while winning business and cultivating long-term relationships with retail property owners and tenants.

Job Functions

• Completes an intensive, in-depth training programme.
• Proactively contacts owners of commercial real estate and makes prospecting calls daily.
• Maintains detailed records of activity in the proprietary CRM system.
• Utilises industry-leading tools, resources, and technology to win business and build relationships.
• Provides clients with financial analysis and underwriting of investment real estate.
• Works closely with sales leaders and mentors to develop an effective personal business plan.

Background & Experience

• Bachelor's degree in a related field or equivalent experience.
• Experience in sales, business development, or business ownership preferred.
• Competitive nature with an insatiable appetite for success.
• Excellent communication skills and organisational competency to maintain regular contact with a large database of clients and prospects.
• Professional work ethic, integrity, and industrious personality.
• Ability to work well independently and be coachable.

The Agent Associate delivers day-to-day management of clients' careers in the broadcast, digital, branding, and entertainment sectors, proactively sourcing new work and opportunities by building relationships with broadcasters, production companies, and brand partners. Working directly alongside the founder at Rom Com Entertainment, the role shapes the long-term commercial success of the client roster by recruiting new talent, driving client retention, and converting network introductions into sustainable revenue.

Areas of Ownership

• Manages clients' careers in the entertainment industry on a day-to-day basis.
• Proactively sources new work, income, and opportunities for clients by leveraging contacts and building upon networks through meetings and introductions to key stakeholders.
• Ensures top-level client service and manages client retention.
• Recruits new and high-potential, high-revenue-generating talent.
• Builds relationships with and maintains access to relevant decision-makers, including broadcasters, production companies, commercial partnerships, brand-building, marketing, content creation, digital strategy, live events, publishing, and corporate events contacts.

Minimum Qualifications

• Talent management experience.
• Experience working in a fast-paced environment.
• Ability to attract and retain top-level clients.
• Excellent industry knowledge.
• Clear and compelling communication skills with a good writing style and ability to construct compelling pitches and documents.
• Ability to build strong partnerships and deliver commercial results.
• Ability to create career strategy and critical pathways for clients.
• Evidenced ability to use own initiative, with flawless organisational skills and a good level of personal motivation.