ADVOCACY COORDINATOR JOB DESCRIPTION

Every advocacy organization runs on the quality of its research, the consistency of its coalition relationships, and the precision of its legislative communications. When those foundations are weak, campaigns stall, partner trust erodes, and policy windows close without action. The Advocacy Coordinator is the operational engine that keeps all three moving, researching legislation, coordinating stakeholder outreach, and producing the materials that move elected officials and community partners toward a shared agenda. This role sits within the policy team of a nonprofit organization, typically working alongside program staff, communications leads, and external coalition partners to advance state and federal policy priorities.

As the Advocacy Coordinator, you own the research, coordination, and outreach infrastructure that translates a nonprofit's policy agenda into concrete legislative and community outcomes. You work within the policy and advocacy team, supporting committee meetings, coalition relationships, and campaign execution in partnership with program staff, elected officials, and community-based organizations.

Career Impact: Coordinating directly with elected officials and drafting legislative materials builds a concrete portfolio of government affairs experience that distinguishes you within the nonprofit and public policy job market.

Business Impact: The campaigns, testimony preparation, and policy briefs this role produces determine whether a nonprofit's priorities make it onto a legislative agenda or remain unheard in a given session.

Growth Opportunity: The combination of grassroots organizing, policy research, and coalition management developed here opens a direct path to senior policy roles, government affairs director positions, and campaign leadership within advocacy organizations.

• Research and draft policy materials, including fact sheets, memos, and legislative briefs, to communicate organizational priorities to decision-makers and the public.
• Coordinate coalition activities, including meetings, sign-on drives, and partner engagement, to sustain aligned advocacy across member organizations.
• Monitor state and federal legislation affecting the organization's policy agenda, analyzing threats and opportunities for internal reporting.
• Prepare staff, volunteers, and community participants for advocacy events, including testimony, site visits, and briefings with elected officials.
• Develop and maintain partner databases and records of coalition engagement correlated to active legislative opportunities.
• Support the design and execution of annual and issue-based advocacy campaigns, tracking activities and outcomes against established policy goals.
• Represent the organization at partner meetings and coalition convenings, coordinating follow-up and amplifying calls to action.
• Draft external communications, including newsletters, grassroots alerts, and advocacy updates, distributed during active legislative sessions.

• Bachelor's degree in policy, political science, public administration, or a related field, or equivalent work experience.
• 1 or more years of experience in policy advocacy, legislative research, or grassroots organizing, with demonstrated ability to manage multiple concurrent campaigns.
• Familiarity with state and federal legislative processes, including how bills move through committee and floor stages.
• Demonstrated experience engaging diverse stakeholder groups, including elected officials, government agencies, community organizations, and program participants.
• Strong written communication skills, with the ability to produce clear policy materials for both technical and general audiences.
• Solid organizational and project management skills, including experience tracking deadlines, meeting logistics, and partner communications.
• Commitment to equity-centered advocacy, with experience working alongside communities historically underrepresented in policy processes.
• Ability to travel regionally for advocacy events, coalition meetings, and legislative visits as needed.

• Experience with legislative tracking platforms or constituent relationship management systems used in advocacy contexts.
• Proficiency in producing visual or digital advocacy communications, including policy infographics, email campaigns, or grassroots action tools.
• Prior experience supporting testimony preparation or public comment processes at the state or federal level.
• Familiarity with budget advocacy processes and the ability to analyze appropriations data relevant to the organization's program areas.

• Number of coalition sign-ons secured per campaign cycle, reflecting partner mobilization depth.
• Percentage of advocacy events executed on schedule, measuring logistical coordination reliability.
• Count of policy briefs and legislative materials produced per session, tracking research output volume.
• Legislator response rate to outreach communications, indicating the reach and quality of stakeholder engagement.
• Partner database completeness rate, reflecting the accuracy and currency of coalition records.
• Typical tools: legislative tracking software (commonly GovPredict or equivalent); advocacy action platforms (commonly Phone2Action or equivalent); collaboration and document tools (commonly Microsoft 365 or SharePoint)

• Base Salary Range: $45,000 to $60,000 annually, typical for nonprofit policy roles
• Bonus: Infrequent in the nonprofit sector; merit increases are more common
• Equity: Not typically offered in nonprofit organizations
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by organization
• PTO: 15 to 20 days annually, plus observed federal and organizational holidays
• Common Perks: Professional development stipends, transit benefits, flexible scheduling, conference attendance support

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required for this position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations will be made for qualified individuals with disabilities throughout the hiring process and in the performance of job duties. Offers of employment are contingent upon successful completion of a background check.

The Policy & Advocacy Coordinator delivers a statewide legislative agenda and targeted outreach campaigns to advance racial and gender equity for women and BIPOC communities at the state, county, and city levels. Working alongside the Public Policy Committee and community partners, this role shapes how participant voices, particularly those of BIPOC women, reach elected officials and influence policy decisions.

Key Responsibilities

• Research, develop, and distribute materials that communicate priorities and positions on policies impacting women and BIPOC communities at the state, county, and city levels.
• Educate the public about systemic issues that threaten racial and gender equity.
• Coordinate with staff and community partners to support participant-centered advocacy, driving outreach, activities, and campaigns throughout the year.
• Elevate and amplify the voices of program participants in policy advocacy, particularly BIPOC women who are furthest from equity.
• Identify and prepare participants to share stories of lived experience with elected officials and members of the public.
• Solicit and develop testimonials to share with advocates and decision-makers.
• Work with the Public Policy Committee to develop and implement an annual legislative agenda that reflects statewide public policy priorities.
• Support monthly committee meetings, develop reports and presentations, and distribute policy updates during the legislative session.
• Coordinate advocacy activities, including legislative outreach.
• Coordinate outreach and engagement with local elected officials, managing logistics and preparing staff, volunteers, and participants for site visits, photo-ops, press briefings, testimony, and educational meetings.
• Identify opportunities to organize with the community by supporting policy issues aligned with priorities, making recommendations to leadership for engagement, and coordinating organizational response.
• Build relationships with community partners and support staff engagement in coalitions, with a focus on outreach to BIPOC-led groups.
• Represent the organization at partner meetings, coordinate educational sessions, and amplify relevant information, resources, and calls to action.
• Use and manage technology tools for advocacy and communications work, including GovPredict and Phone2Action, as well as tools for project management and collaboration, including Microsoft Teams, Canva, and PageProof.

Required Qualifications

• Bachelor's degree or equivalent education.
• Two or more years of work experience.
• Experience working in legislative processes, grassroots organizing, and policy drafting.
• Experience working with communities of color and people from different cultural backgrounds.
• Demonstrated understanding of the intersection of racism and poverty.
• Strong knowledge of MS Office and Office 365 tools, including experience using technology for communication and collaboration.
• Ability to build relationships and foster strong partnerships with a diverse range of constituents, including staff, program participants, and volunteers.
• Exceptional written and verbal communication skills.
• Strong project management skills with organized, detail-oriented work habits.
• Demonstrated commitment to anti-racist principles.
• Ability to travel for meetings and events throughout the region.
• Ability to work both as part of a team and independently.

Embedded within a national advocacy organization, the Advocacy Coordinator builds and maintains partner networks while conducting research, drafting communications, and coordinating events to advance federal and state funding and policy for trails and active transportation infrastructure. Working closely with congressional offices, coalition members, and community partners, this role strengthens the organization's capacity to grow trail and biking networks that connect the nation.

Core Functions

• Recruit, organize, and engage organizational partners to build closer working relationships and support advocacy activities such as sign-on drives, online actions, media initiatives, coalition meetings, and events.
• Maintain records of partnerships correlated to political opportunities.
• Track applications and awards under selected federal funding opportunities, analyze trends, and report significant conclusions to staff and partners.
• Conduct time-sensitive research tasks, including gathering political intelligence about key decision-makers, analyzing policy threats and opportunities, and documenting trends related to trails and active transportation.
• Prepare internal memos, update website resources, and draft external communications such as fact sheets for decision-makers, newsletters, emails, and grassroots alerts.
• Organize and execute meetings and events, both virtual and in person, including taking lead responsibility for policy webinars, scheduling, and logistics, as well as coordinating coalition activities.
• Prepare materials for federal and state advocacy visits, disseminate information to congressional offices, and attend hearings on behalf of the organization.

Qualifications & Experience

• Bachelor's degree in a relevant field such as policy, politics, or organizing.
• Minimum one to two years of relevant work experience.
• Experience engaging organizations and the public to act in a coordinated fashion is a plus.
• Political or advocacy campaign experience and experience working for an elected official are a plus.
• Ability to analyze multifaceted political and policy information and present it understandably.
• Outstanding writing skills.
• Strong interpersonal and organizational skills.
• Critical thinking and creative problem-solving skills.
• Proficiency in Microsoft Office Suite and SharePoint, including the ability to use Excel for organizing and analyzing large databases.
• Ability to host Zoom meetings and webinars, and use Convio for publications.

Reporting to the policy and advocacy team leadership, the Advocacy Coordinator owns the implementation of national campaigns and coalition engagement strategies designed to advance economic inclusion for immigrants and refugees who hold international credentials. Partnering with social impact teams, coalition members, and external stakeholders, this role builds the organizational and partner capacity needed to translate policy goals into measurable legislative and programmatic outcomes.

Primary Duties

• Contribute to driving a proactive policy agenda reflecting the organizational mission.
• Assist with the production and dissemination of policy and advocacy materials and resources.
• Participate in the creation and implementation of national campaigns to advance the policy agenda.
• Organize meetings, workshops, trainings, forums, and other events, including developing agendas, taking notes, and following up.
• Organize and maintain current and comprehensive databases.
• Monitor project tasks and deadlines, and serve as the policy and advocacy team's liaison with other departments to achieve project goals.
• Contribute to an external communications and public awareness strategy in support of the policy agenda.
• Assist in growing and maintaining a national coalition working to advance public policies and models that support the economic inclusion of immigrants and refugees who hold international credentials.
• Develop and maintain strong relationships with partners and other stakeholders.
• Support the development and implementation of a comprehensive engagement strategy aligned with the coalition's mission and goals.
• Implement strategies to strengthen the capacity of coalition organizational membership and partners to engage in national and state advocacy efforts.
• Collaborate across social impact teams to develop and implement new projects based on ongoing and emerging needs.
• Participate in the creation of comprehensive project plans to meet policy and advocacy goals, and contribute to an internal collaborative evaluation process, including tracking policy and advocacy activities and outcomes.

Skills & Qualifications

• 1-3 years of related experience, including experience with project management and task tracking.
• Experience working with and engaging a wide array of audiences and stakeholders.
• Experience with social networking.
• Experience with legislative tracking software, Salesforce, Tableau, and Confluence.
• Strong organizational skills and excellent time management skills.
• Strong critical thinking, problem-solving, and teamwork skills.
• High-level computer proficiency with MS Office, including Outlook, Excel, and PowerPoint.
• Capacity to manage multiple tasks and projects simultaneously and to think creatively to identify solutions as unexpected issues arise.
• Ability to work on a multidisciplinary team.
• A deep commitment to the mission and a strong desire to support building advocacy capacity and leadership in immigrant and refugee communities.
• Willingness to travel to the main office as needed and to conferences, advocacy days, and partner events.

Sitting at the intersection of client relationship management and operational support, the Customer Advocacy Coordinator builds lasting client relationships while preparing contracts, renewals, and analytics that keep account activities accurate and moving forward. Operating across internal teams and external customers, this role delivers the reporting infrastructure and coordinated third-party risk management that enables the account management team to meet customer needs at scale.

Duties

• Provide administrative support to the customer advocacy and account management team.
• Build and maintain strong, long-lasting client relationships.
• Engage with customers directly on assigned account support tasks.
• Prepare, track, and disseminate key documents, including contracts, renewals, and invoices.
• Manage accurate and high-quality customer account information.
• Build and disseminate reports, analytics, and trends in support of customer needs.
• Coordinate with internal and external teams on projects and activities.
• Assist with the efficient flow and completion of inbound requests.
• Coordinate and track customer account support activities and maintain an artifact repository for customer account support.
• Receive, organize, and support third-party risk assessments and other customer-required documents, assessments, or requests.
• Gather KPIs and complete customer success reporting.

Requirements

• Bachelor's or associate's degree in Business Administration, Information Technology, Computer Science, or equivalent experience.
• ABCP or higher designation from DRII or BCI, or experience in the BC/DR field.
• PMP, Six Sigma Black Belt, or other project management credentials.
• Certified Pharmacy Technician (PTCB) or other relevant certification.
• 1+ years of experience delivering client-focused solutions to customer needs.
• Experience with CRM software, including HubSpot, and MS Office, particularly MS Excel, including project management software.
• Strong relationship development and management skills with a good interpersonal skill set.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• Strong verbal and written communication skills, strong customer service, and organizational skills.
• Strong problem resolution and decision-making skills.
• Proven ability to manage multiple activities simultaneously.
• Proficiency in English.

A key member of the small business banking service team, the Sr. Advocacy Coordinator leads front-line customer interactions by resolving complex issues on the first call through cross-departmental research and de-escalation skills. Collaborating across branch associates and bank departments, this role builds client trust and continuously refines service processes to simplify future customer experiences.

Functions

• Provide exceptional service to small business customers promptly and professionally.
• Perform extensive research and work cross-departmentally to understand customer problems and resolve issues on the first call.
• Troubleshoot issues to implement resolutions and identify opportunities to improve servicing processes.
• De-escalate calls and offer relationship-building solutions as part of a seamless, integrated conversation.
• Provide regular feedback from customers to continuously simplify future experiences.
• Maintain an advanced knowledge of small business products and services.
• Partner with branch associates and other bank departments to fulfill client requests.

Experience & Qualifications

• High School Diploma, GED, or equivalent certification.
• Bachelor's degree or military experience.
• At least two years of experience in customer service.
• At least one year of experience in a call center environment.
• At least one year of experience in Google Suite.

Students' academic progress and the integrity of individualized education plans depend on the After-School Advocacy Coordinator, who oversees curriculum development, supervises Student Advocates and tutors, and manages statistical data to evaluate program effectiveness across all education-related activities. Serving as the central point of coordination between school partners, parents, and site staff, this role builds the structured, data-informed environment that allows a mission-driven team to meet each student's educational needs.

Accountabilities

• Work one-on-one with students to understand the diversity of needs for academic resources.
• Oversee work with school partners and parents while collaborating with other site staff.
• Supervise Student Advocates and tutors to assess student needs, and develop and implement plans to meet those needs.
• Oversee curriculum writing and train staff to write lesson plans.
• Maintain statistical data for all education-related activities, such as student participation and tutor hours.
• Review the educational history of students to evaluate academic performance and learning characteristics.
• Coordinate, develop, monitor, and evaluate the effectiveness of IEPs for students.
• Prepare reports and updates as required, and continuously evaluate program impact using data to make informed decisions around education component program improvements.
• Develop long-term and short-term plans and programs to meet instructional objectives.
• Attend and contribute to case management meetings.

Position Requirements

• Bachelor's degree with at least two years of experience in an educational setting, including at least one year of supervisory experience.
• Experience working with youth.
• Strong organizational, planning, leadership, writing, and communication skills.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to lead, motivate, and encourage self-esteem in a high-performing, mission-driven staff and youth.
• Energetic, motivated self-starter with strong teamwork skills.

As the Patient Financial Advocacy Coordinator, this role shapes the financial assistance journey for oncology patients by navigating manufacturer programs, insurance benefit structures, and not-for-profit funding sources to secure pharmacy co-pay support for under-insured and uninsured patients. The healthcare team relies on this work to ensure patients and families receive accurate, timely information and completed applications so that treatment access is never delayed by financial barriers.

Activities

• Practice first call resolution to assist healthcare providers and patients with pharmacy needs, answering questions and requests.
• Maintain and update working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses, and drugs used in treatment.
• Provide thorough, accurate, and timely responses to requests from pharmacy operations, providers, and patients regarding benefit information.
• Ensure complete and accurate patient setup in the CPR+ system, including demographic and insurance information.
• Develop relationships with patient assistance programs, manufacturers, and other assistance programs to secure funding for oncology patients' cancer medications.
• Implement the operational process for initiating, completing, and following up on financial assistance for both under-insured and uninsured patients.
• Interact with patients and families from a variety of developmental and sociocultural backgrounds to provide information regarding benefits and financial assistance options.
• Maintain confidentiality in matters relating to patients and families while serving as a liaison between patients, physicians, advocacy funds, and other oncology pharmacies.
• Provide information to patients and families to counsel and educate them regarding their benefit plan.
• Maintain professional relationships and convey relevant information to other members of the healthcare team and applicable referral agencies.
• Initiate communication with peers about priorities and collaborate with cross-functional teams on operational and sales initiatives.
• Conduct all job responsibilities in compliance with applicable laws, professional standards, policies, procedures, and patient confidentiality requirements.

Knowledge, Skills & Abilities

• High School Diploma or GED.
• Associate degree or equivalent from a two-year program or technical school.
• Certified Pharmacy Technician (PTCB) certification.
• Registration with the Board of Pharmacy is required by state law.
• 1+ years of patient assistance and advocacy experience.
• 3+ years of patient assistance and advocacy experience preferred.
• Specialty pharmacy experience preferred.
• Knowledge of current patient assistance programs and resources, including foundations, manufacturer programs, state programs, Medicare, Medicaid, commercial insurance, coordination of benefits, NDC medication billing, and pharmacy and healthcare-related knowledge.
• Knowledge of pharmacy terminology, including sig codes, Roman numerals, and brand and generic names of medications.
• Basic math and analytical skills.
• Intermediate typing and keyboarding skills.
• Ability to interact with sensitivity as a patient advocate, work independently, meet deadlines, and remain flexible.
• Excellent verbal and written communication skills with strong interpersonal skills.

Policy & Advocacy Coordinator builds and advances a holistic state policy agenda by conducting legislative research, writing policy briefs and white papers, and organizing advocacy events that engage young adults and policymakers across New York State. The work directly supports Young Invincibles' Northeast regional goals by translating research and young adult participation into concrete progress on educational, health, and economic policy priorities, reporting to the Northeast Regional Director.

Operational Focus

• Support the design and execution of a holistic state policy and advocacy agenda, integrating research, analysis, and young adult engagement to drive forward policy change.
• Implement strategies to advance the policy agenda, building participation of young adults in issue advocacy campaigns.
• Support legislative and budget advocacy at the city and state levels.
• Conduct policy and advocacy research, including monitoring and analyzing state and local legislation that impacts educational, health, and economic opportunities for young adults.
• Write policy briefs, memos, white papers, and blog posts.
• Represent organizational interests in meetings with partner organizations, elected officials, and public testimony.
• Assist with logistics and planning details of policy events, including roundtables, meetings, trainings, and workshops, and conduct event outreach.
• Support consumer education programming, including basic needs work, to provide essential information and tools for young adults and young adult-focused organizations.

Education & Experience

• At least one to two years of relevant experience in legislative advocacy, policy research, and analysis, including government affairs.
• Knowledge of higher education, workforce, and health care issues.
• Experience in conducting and leading issue-based campaigns.
• Experience working with young adults, particularly college students.
• Experience working with diverse stakeholders, including elected officials, government entities, community groups, educational institutions, businesses, and non-profit organizations.
• Experience with facilitating presentations, group discussions, and training.
• Exceptional writing and editing skills.
• Excellent communication and interpersonal skills.
• Adept at respectful and culturally appropriate communication and partnership with communities of color, young adults, and other special populations.
• Excellent project management skills and attention to detail.
• Ability to perform several tasks and projects concurrently and prioritize work in a fast-paced environment.
• A passion for the organizational mission.