Job Summary: 

• Presents and conducts self in a professional manner. 
• Provides support to coworkers and customers while demonstrating service excellence by building positive interpersonal relations to ensure productive and positive relationships are maximized. 
• Develops a deep understanding of customer’s perspectives and needs and works to meet expectations. 
• Builds a culture of true caring by behavior and interactions with others.
• Collaborates to ensure team success. 
• Supports new orientees in learning department routines.
• Recognizes errors/problems and takes corrective action. 
• Demonstrates effective priority setting and organization skills to promote department flow and cost efficiency. 
• Anticipates and prioritizes workflow and adjusts work assignments to prevent delays and meet work flow demands. 
• Assists with problem resolutions and utilize available resources. 

Skills on Resume: 

• Professionalism (Soft Skills)
• Customer Support (Soft Skills)
• Relationship Building (Soft Skills)
• Team Collaboration (Soft Skills)
• Mentorship (Soft Skills)
• Problem Solving (Soft Skills)
• Time Management (Hard Skills)
• Workflow Management (Hard Skills)

Job Summary: 

• Registering out-patient, emergency, and in-patient guests while demonstrating strong guest relations and exceptional customer service
• Reviewing all scheduled outpatient visits prior to service to insure that all patients have been screened for discounts
• Ensuring that payer sources and payment arrangements and options have been discussed
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications 
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents
• Communicate effectively with hospital staff and patients on a regular basis
• Participates in department, facility and organizational projects or committees
• Complete Competency Plan for assigned job and department.

Skills on Resume: 

• Patient Registration (Hard Skills)
• Customer Service (Soft Skills)
• Financial Assistance Support (Hard Skills)
• Account Review (Hard Skills)
• Compliance Knowledge (Hard Skills)
• Communication (Soft Skills)
• Problem Solving (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Ensures that complete and accurate data is collected for each registration according to department and Medical Center policy and other regulatory procedures.
• Assist the Psychiatrist with his patients. 
• Reviews the patient charts prior to appointments ensuring that documentation is in order. 
• Takes and documents vital signs and escorts patients to his office. 
• Coordinates med refills with PKICC.
• Check office inventories and orders office supplies utilizing the hospital’s procedure. 
• Sorts and distributes mail, processes forms sent to the office and maintains a filing system necessary for proper organization of work. 
• Types and faxes correspondence, reports, memos and forms.
• Assist in coordinating the Visiting Specialist schedule. 
• Updates the schedule as required and communicates changes with appropriate persons.
• Embrace the Providence Service Standards in all aspects of position. 

Skills on Resume: 

• Data Collection (Hard Skills)
• Patient Assistance (Soft Skills)
• Chart Review (Hard Skills)
• Vital Signs Documentation (Hard Skills)
• Inventory Management (Hard Skills)
• Office Organization (Hard Skills)
• Communication (Soft Skills)
• Scheduling Coordination (Hard Skills)

Job Summary: 

• Performance an understanding of good customer service, by assessing customer needs, providing quality service, & adjusting service based on customer satisfaction, seeking help as needed from experienced staff or department leadership. 
• Knows when & how to escalate questions & concerns about specific individual & family needs.
• Accurately & thoroughly completes assigned tasks according to department and medical center standards, and helps colleagues as a reliable member of the team providing service to patients and other customers. 
• Explains in simple terms the major goals & priorities of the department. 
• Keeps track of details to ensure work is performed accurately & completely. 
• Identifies quality standards for specific assignments & ensures that quality standards are met. 
• Reports quality issues to appropriate individuals for corrective action. 
• Consistently completes & submits all logs & records, keeps them up-to-date & readily accessible.
• Performance an understanding of the way in which third party payers (government, commercial, & others) provide health insurance to subscribers & pay for services. 
• Explanation & performance a clear understanding of how to discuss safety & security of valuables & other patient belongings, as well as refer patients for discussion about other safety & security issues.

Skills on Resume: 

• Customer Service (Soft Skills)
• Issue Escalation (Soft Skills)
• Task Completion (Hard Skills)
• Communication (Soft Skills)
• Attention to Detail (Hard Skills)
• Quality Assurance (Hard Skills)
• Record Keeping (Hard Skills)
• Insurance Knowledge (Hard Skills)

Job Summary: 

• Collects and verifies all necessary financial information for medical center services. 
• Gathers and reviews all relevant data, including insurance cards and documents, to ensure correct reimbursement is obtained for medical center services. 
• Selects correct financial classes & codes for each payer & plan, assigning or verifying primary & secondary payers correctly. 
• Understands the notification of admission & verification of insurance eligibility and benefits & authorization, and implements these processes when necessary, using integrated online tools or by use of payer websites or phone.
• Collects patient payments due at the time of service, efficiently, effectively, and courteously. 
• Defines self-pay, co-pay, co-insurance, deductible, out of pocket limits, & related terms. 
• Determines method of payment, starts conversations about payment with patients, & processes payment transactions, securely and with appropriate receipts, data entry, logs, and records of amounts collected or reasons for not collecting.
• Consistently uses all appropriate forms for each registration area & registration type. 
• Provides and explains all required information to patients about their hospital experience, services, and rights. 
• Obtains all required signatures. 
• Provides effective and sensitive customer service. 
• Define patients, families, physicians, billing, main departments with whom we interact regularly, & patient care units as customers, & list one value we create for each. 

Skills on Resume: 

• Financial Coding (Hard Skills)
• Insurance Verification (Hard Skills)
• Payment Collection (Hard Skills)
• Terminology Knowledge (Hard Skills)
• Payment Processing (Hard Skills)
• Form Usage (Hard Skills)
• Patient Communication (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Accurately interview and retrieve specific information from the patient, family, physician or other representative in a sensitive, respectful and confidential manner. 
• Identifies potential candidates and assists customer/patient to research and obtain additional financial information or documentation 
• Schedule patient visits and referrals. 
• Pre-registers patients ensuring all required information is obtained. 
• Accurately enters data into the CPSI system in a timely manner. 
• Prepares new patient charts and maintains current patient charts. 
• Pulls and files medical records. 
• Operates and troubleshoots a variety of hospital office equipment.
• Obtain required referrals from physicians and other government agencies, (i.e. Veterans Administration, Coast Guard, etc) prior to the scheduled appointment, Obtains required authorizations for treatment from insurance companies. 
• Accurately completes documentation for the registration process including obtaining signatures and other related paperwork. 

Skills on Resume: 

• Candidate Identification (Soft Skills)
• Scheduling (Hard Skills)
• Patient Pre-registration (Hard Skills)
• Data Entry (Hard Skills)
• Chart Preparation (Hard Skills)
• Medical Records Management (Hard Skills)
• Equipment Troubleshooting (Hard Skills)
• Authorization and Referral Management (Hard Skills)